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Reviewed 8 May 2014

You arrive at the grounds to an enchanting looking venue which would not look out of place in Harry Potter. The wood paneling, stain glass windows and general decor have all been kept in keeping with the old. The rooms are large and well equipped for business travelers and the beds are extremely comfortable. I have stayed here on two occasions and will return again when in the area. The breakfasts are great with many options other than the traditional english breakfast. The poached eggs and smoked haddock is beautiful.

  • Stayed: March 2014, travelled on business
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Thank HugSheff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RussellLines, General Manager at Nutfield Priory Hotel & Spa, responded to this reviewResponded 25 May 2014

I would definitely agree with you that there is something 'potteresque' about the property - indeed the views from the South of the hotel would provide a wonderful space for a Quidditch match!

It is very kind of you to share your comments about your positive experiences here at Nutfield - for all to see. We hope to welcome you back soon.

All the very best.

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Reviewed 7 May 2014

We visited Nutfield Priory last week and we LOVED it! Breakfast was delicious and the room was very beautiful and clean. During the day time we visited different places in the neighborhood (Chartwell, Hever Castle). One evening we didn't find a place to eat so we ate sandwiches at the bar. We were served by a very nice bartender who found a Dutch newspaper for us. A great experience!

  • Stayed: May 2014, travelled as a couple
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Thank Sofieke1630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RussellLines, General Manager at Nutfield Priory Hotel & Spa, responded to this reviewResponded 25 May 2014

It is always a pleasure reading comments such as yours. I can only thank you for taking the time to post on Trip Advisor.

I am delighted that a member of our team organised a Dutch newspaper for you and indeed that you enjoyed your stay throughout. There really are some wonderful places to visit around these parts, so if you do return please do let us know if you would like any help choosing which are the best to explore!

Thank you once more.

Kind Regards

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Reviewed 7 May 2014

The atmosphere is the key in this Hotel. The nunnery and priory has beautiful wood chiseling and carving, and the location makes it pleasant in the greenery. It brings one back to what England's green pastures and woods must have been in the past. One note: the Hotel praises itself on being "green", but all the windows are single panes (!!) and LED lighting is unseen. The drafts are easy to feel around the window frames.The lights in the parking lot are blinding (in the room we had) unless one shuts the curtains, and are on all night. It must be a really costly building in terms of energy, and the waste of it in the winter must be important. So we would advise the management to take a trip to truly "green" hotels (in Germany for example), just to see the difference. Running heating costs must be sky high.
The Hotel is very child friendly, at least for a 7 year old. The breakfast was excellent, and the restaurant facilities have a very nice atmosphere to them and are clean. The charm of the place is unquestionable, the rooms clean, there are coffee/tea facilities in the room, and the staff is very nice and helpful.

Room Tip: Rooms on the other side of the parking lot.
  • Stayed: April 2014, travelled with family
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1  Thank coldfusionLENR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RussellLines, General Manager at Nutfield Priory Hotel & Spa, responded to this reviewResponded 4 June 2014

Many thanks indeed for taking the time to post a Trip Advisor review following your recent stay with us.

We are delighted that you enjoyed the hotel & its surroundings as well as the service that the team provided. Thank you for your comments on energy efficiency, we will continue to make improvements in this area.

Wishing you all the best.

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Reviewed 7 May 2014

My wife and I went for our 7th anniversary and wanted to get away from it all and get some pampering. We wished for the best but just felt really, really let down. Main observations below:

Beautiful building and setting
Spa treatments excellent
Excellent wines
No one to greet us at door and carry bags
Staff all seem quite flat and a bit sad.
No one seemed to be in charge and there was no feeling of the staff being hosts or hostesses to valued guests.
Repeatedly ignored when sitting on outdoor terrace. Had to go and ask for service inside as a bar stacked high with dirty glasses and crockery.
Champagne ordered prior was delivered to room before we checked in so
was warm by time we arrived
Room was top floor loft room. Really hot and stuffy and small with no view - small skylight only- for £240!
Body odour from one of the waiters Daniel. Nice lad and it's a physical job but come on! It was filling the dining room. The fact that his superiors (if there were any on duty) either allowed this or hadn't noticed it was worrying.
Brown sauce dolloped on our plates at breakfast by a grunting waitress like a greasy spoon cafe.
We spent £650 in total (room + food and drink + spa) on a 1 night stay and just felt this was not value for money. It felt like a mid-tier hotel, not the luxury experience it markets itself as.

Room Tip: Avoid rooms on the top floor facing the car park as they are small with only a skylight.
  • Stayed: May 2014, travelled as a couple
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Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RussellLines, General Manager at Nutfield Priory Hotel & Spa, responded to this reviewResponded 4 June 2014

Many thanks indeed for taking the time to post a review on Trip Advisor.

I am sorry that you were disappointed with your stay. I can see from your comments that our usual standards faltered on this particular occasion, please accept my apologies for the impact this would have had on your stay.

If you would like to discuss your stay further - then I would be more than happy to speak with you personally. My direct number is 01737 824401.

All the very best.

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Reviewed 3 May 2014 via mobile

Just had afternoon tea here and what a beautiful venue. JayJay our server was great, loved hearing about all of the different tea's available, not really had that before at other afternoon tea venues. Would highly recommend.

  • Stayed: May 2014
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2  Thank Hangreen123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RussellLines, General Manager at Nutfield Priory Hotel & Spa, responded to this reviewResponded 4 June 2014

Some wonderful comments - many thanks indeed!

We made some improvements to our afternoon tea a number of months ago and are now enjoying some wonderful feedback and repeat bookings. It is wonderful to read that these improvements have been well received by yourself.

Thank you for your time and we hope to see you again.

Kind Regards

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