I stayed in this hotel approx 2 years ago, unfortunatley on my Birthday whilst I was working. The first thing that struck me at the time was the fact that the room service menu had a diabolical, overpriced selection of food. I opted to order a takeaway in but was told on arrival that I couldn't eat it in the room "because it would make the room smell". I took the aformentioned food to the room and ate it, with a passing loud comment to the staff, "so sue me" and duly deposited the empty carton on reception as they do say "contact reception to remove your trays". ;-) A fracas occured with the manager after that but it was soon apparent that he was happy to let it lie after trying to reason his crazy opinion to a 6ft 4 18st bloke. I also mentioned to him that the £150 charge for no smoking in the room was at the time, non enforceable, as it is today. If you get charged, immediatley issue a credit card chargeback and you will get your money back..it's up to them to pursue it if you have been smoking in the room, and for that they need ALOT of evidence.
Fast forward 2 years and I find myself staying in the same hotel, and indeed, I am posting this second review from the room as we speak. Thankfully, I arrived late but hungry. The provision was for sandwiches, so I ordered one off the room service menu for £8, this consisted of a handful of crisps and a cheese sandwich made with the cheapest bulk buy bread possible. I'm sure you'll agree when you see the picture (to be uploaded on my return) that this is not good value for money, i'm only glad I'm not paying for it.
Hotel rooms and location are OK, service & food quality is the worst I have ever experienced. You would have thought after 2 years something might have got better, not at this hotel, that's for sure.
Roll on tomorrow morning, when I can check out........
- Official Description (provided by the hotel):
- The BEST WESTERN Reigate Manor Hotel offers a prime location in Surrey for any business meeting, conference, wedding reception, civil marriage, birthday party, dinner dance, or simply an opportunity to enjoy our renowned Sunday carvery or afternoon tea in the lounge or restaurant.With 50 bedrooms, our hotel in Surrey can offer every comfort and the conference and banqueting facilities are able to cater for a wide variety of functions - for up to 200 guests. Whatever the occasion, the Reigate Manor Hotel can provide exactly what you are looking for and we would be only too delighted to welcome you here. ... more less
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- Also Known As:
- Best Western Reigate Manor Hotel Surrey
- Reigate Best Western