Stayed one night for a family event, there were 12 of us.
Staff were surly, and I am being polite there, when I informed the receptionist of issues with my room she raised her eyes to the sky and told me that it would be unlikely they would be resolved as the engineers were busy.
Room was a good size for a double, bathroom was on the small side, this sadly is where the positives finish.
Only half the lights worked in the room, towel rail didn't work so we had damp towels for the morning.
Shower was poor to unacceptable, strangely, it worked better if you turned the temperature up to unbearable pain. We chose not to take that option.
Room smelt of smoke,(it was a non smoking room), and was also musty, as was the smell in the whole Hotel, there was a full ashtray on the balcony even though I am guessing the room had been cleaned.
On the surface the room was clean, however if you put your hand on something you soon discovered how dusty it was, if you stay in room 17 let me know if it still says "dust me" on top of the shelf!!!
Bathroom door wouldn't stay closed, due to there being no latch or lock on it.
Balcony was dirty, paint missing, woodwork on the soffit was rotten with holes in it.
The kettle etc, this was a huge source of amusement to us. It had been hard wired into the lower drawer of the dressing table. This meant that to use it you had to manoeuvre it out of the drawer and then whilst in use you were unable to use any drawers because of the cable. Had i wanted to remove the kettle as a souvenir, highly unlikely, I could have done so, if this is a security feature it is sadly lacking. (much like the rest of the hotel.)
If you like moths this is a great hotel for moths, we had a few in our room and just for fun I asked the rest of the party if they had the same issue. Between 12 of us. 6 rooms, 22 moths. I don't really know what that indicates but there you are.
On to the restaurant, staff here were much friendlier.
Soup arrived literately luke warm. It was sent back and returned a little hotter than luke warm but not hot enough to enjoy, unless you like cold soup and this wasn't Gazpacho. So it went back again along with three other bowls from our table. Sadly, no apology from the staff.
My main, "Salmon and Scampi." I have now learned that Scampi can be plural or singular, I got one Scampi on top of my Salmon!!! OK, that's what it said on the menu so I couldn't really argue, particularly as it wasn't my "do". I needed to keep the Father in Law happy, or at least , less upset than he was already.
My Wife's main was a chicken dish which was inedible, it was possibly more than double cooked, dry and tough. Some of our group sent their meals back to be either cooked properly,( a pork dish with blood in the middle of the pork), or to be served hot.
We had to ask the Maître De four times if he would take drinks orders for coffee and liqueurs, which was not a huge surprise as after serving the first glass of wine it was left in ice buckets for us to do, but only if we got up to where it had been put, not too near to the table!
One of our party, when asked what he thought of the place was, "knock it down and build a Hotel".
Well, I could, as you might have deduced , go on, but I think that if you have read this far you should have the general impression it is not the best hotel I have stayed in, it was worse than hotels in North Africa, and you have to go some to beat them.
Thanks for reading and good luck in your choice.
- Official Description (provided by the hotel):
- All bedrooms and public areas now fully refurbished! All air conditioned, complementary broadband, in room movies, large beds with cozy duvets. New menu in restaurant. All looking stylish and offering maximum comfort. ... more less
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- Also Known As:
- Bridge Hotel Reigate
- Bridge House Hotel Reigate, Surrey