I had been a guest before and yet I decided to give it another try.
However once again I found the building in desperate need of renewal. A pungent smell of mold prevails in the narrow hallways and most of the rooms.
I tried several rooms and so did another couple of colleagues of mine finding more and different issues in each of them.
The showers barely work. Wireless does not reach the room and is only available in the lobby area. The hair dryer stopped working in one and was broken in another room. Very often a light would blow up and won't be replaced for some time. The breakfast is basic and the continental options are packaged medium quality products and never consistent.
I spent over 3 weeks and only were able to deal with such an horrible setup because of the kindness and professionalism of its personnel [just to mention a few names of those wonderful people: Linda the manager, Coleen at reception and Moncho during breakfast and the housekeeping girls].
This team of people who are employed try to make the best of a poorly managed property and saved my stay.
Try to avoid if you can. With some advance notice you can find other and better options in Reigate area.
- Official Description (provided by the hotel):
- All bedrooms and public areas now fully refurbished! All air conditioned, complementary broadband, in room movies, large beds with cozy duvets. New menu in restaurant. All looking stylish and offering maximum comfort. ... more less
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- Also Known As:
- Bridge Hotel Reigate
- Bridge House Hotel Reigate, Surrey