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“Lovely Hotel”

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Holiday Inn London Sutton
Ranked #1 of 2 Hotels in Sutton
Bristol, United Kingdom
Level 4 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely Hotel”
Reviewed 12 April 2014

We recently stayed here for my sons 7th birthday so we could have 2 days in Chessington. We had to book the 2 nights separately as there was no availability with Chessington holidays for the 2nd night. When I rang the hotel and explained they said no problem they would combine the booking so we could have the same room for the 2 nights. They also said if we joined their rewards programme we could have a 2 o'clock check out on the Sunday as we waned to use their swimming pool before leaving for home.

The hotel is in a really good location in the heart of all the shops, restaurants, bars and clubs.

The restaurant and bar areas were lovely. The room had 2 double beds which is what we wanted and the room was clean. The pool and gym area were nice and we used the pool and whirl pool. Breakfast was a buffet style and was everything we wanted.

Would def stay again if in the area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bunnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review, 22 April 2014
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for.
We are looking forward to welcome you back to the hotel in due time.

Marco Frik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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495 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Boston, United Kingdom
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 March 2014

Many thanks to all the team at Holiday Inn Sutton,

As a priority club member I am always grateful for an up grade when available, what makes this hotel special is they always remember our favourite room/suite room 415.

Reception staff, bar staff and the team running breakfast are some of the best staff we have come across over the years when staying at hotels and make our stay at this hotel a pleasure.

Again many thanks to all

Andrew and Dina Willis

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bostonwillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review, 20 March 2014
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for.
We are looking forward to welcome you back to the hotel in due time.

Marco Frik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gillingham
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2014 via mobile

We stayed over night at this hotel for my sons birthday after a long day at Chessington world of adventures.
From chessington resort we only had a short distance to drive till we reached the hotel which was in a great location from local shops etc.
We were greeted by lovely staff who were very helpful. Our room was very nice, and the children were very happy with the packs they received to play with in the room.
The pool is lovely and the hot tub is lovely to relax in especially after a long day.
My son hurt his toe whilst playing in the pool, the staff and the manager were so helpful and ensured we felt cared for. Thank you. .
Breakfast was wonderful. Will look forward to coming back.

Stayed March 2014, travelled with family
Helpful?
Thank jeanette-Arnold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review, 19 March 2014
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for.
We do hope your son's toe is better now.
Looking forward to welcome you back to the hotel in due time.

Marco Frik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 March 2014

I stayed here recently on business, my 4th visit or so.
The hotel is a bit outside of London, perhaps 30 mins or so but is easy enough to travel to by train and less than a ten minute walk from the railway station.
Book in was effortless, room very clean, comfortable and no issues.
I was dining alone but made to feel welcome with staff very attentive and my meal most enjoyable.
After dinner the bar staff were kind enough to change the TV channel in the bar to allow me to watch football !
Breakfast was the standard buffet type but very tasty and sets you up for the day. All in all another pleasant stay and I will no doubt be back sometime in the near future.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank booboo1068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review, 14 March 2014
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for.
We are looking forward to welcome you back to the hotel in due time.

Marco Frik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 March 2014

Had a day off work so thought I would treat my mother to breakfast and then a trip to the spa at the hotel. I'm a regular user of the spa and have nothing but praise for it. The breakfast on the other hand was very very disappointing. The only saving grace was the staff who were absolutely brilliant.

Where to start? The tea was ok, the fruit and cereal were fine. The bread for the toast was your basic ordinary bread you get from any supermarket or local shop. The bacon was dry, the sausages (allegedly Cumberland) were bland and tasted cheap and I am convinced the mushrooms were tinned. The continental section lacked lustre.

You might ask why I am complaining, but for the price, £15.95, I felt the quality of the food provided was extremely poor and therefore not great value for money. As I said before, you can not fault the service.

  • Stayed March 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ontherun1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review, 14 March 2014
Thank you so much for taking the time to leave us your feedback with reference to your visit to our hotel.
Guest comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for.
I can assure you that our mushrooms are fresh and no tinned food is used at any time. Although taken your comment on board with reference to the breakfast I am slightly at loss to think what we could be serving more for breakfast as the variety we offer at present with a selection of breads, large selection of whole and fresh fruits, yoghurts, cheese and cold cuts selection, fresh juices, pastries/croissants, large variety of cererals and dried fruits, pancakes as well a full hot buffet breakfast.
I am pleased to read that you do appreciate our health club facilities and will share this with our staff there.
Loking forward to see you again at the hotel in due course,

Marco Frik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 February 2014

We stayed here as a family with 2 small children. We stayed in a 'double double' room which was great for us. The hotel and room were all clean. The staff were extremely helpful and friendly throughout our whole stay, especially the friendly faces at breakfast each morning. The small gym and pool were great with the kids and were lovely and warm. We really enjoyed the breakfast service each morning, and the breakfast food was good. The parking can be a little tight, but we never had a problem getting a space. We will surely back when visiting family in the area again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thedanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review, 24 February 2014
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for.
We are looking forward to welcome you back to the hotel in due time.

Marcoi Frik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level 5 Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 February 2014 via mobile

I stayed here last week the night before a meeting. Arrived quite late, but there was still good food available in the bar, and the staff were happy to accommodate my slightly of menu request. Reception staff were friendly and welcoming too. I've stayed at a couple of similar priced places in the area and this was definitely the best.

Stayed February 2014, travelled on business
Helpful?
Thank Tink802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review, 11 February 2014
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for.

Marco Frik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London Sutton

Property: Holiday Inn London Sutton
Address: Gibson Road, Sutton SM1 2RF, England
Phone Number:
Region: United Kingdom > England > Greater London > Sutton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sutton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey

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