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“Unexpectedly good” 5 of 5 bubbles
Review of Premier Inn South Shields Port Of Tyne Hotel

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Premier Inn South Shields Port Of Tyne Hotel
Ranked #2 of 6 Hotels in South Shields
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Unexpectedly good”
5 of 5 bubbles Reviewed 14 March 2014

This hotel is a wee gem. Excellent value for money, well situated for transport links including Metro. The staff were really friendly and welcoming and took a genuine interest. The room was comfy and spacious and we had the promised quiets nights sleep. Would recommend the breakfast. Good range of cereals, nuts and fruits. Tasty cooked breakfast ( I had lovely poached eggs cooked to order). There is a Travelbarn attached to the hotel which offers a wide range of buffet style food at great prices with kids eating free.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lindsey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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416 reviews from our community

Traveller rating
    230
    122
    36
    19
    9
See reviews for
176
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61
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
South Shields, United Kingdom
1 review
5 of 5 bubbles Reviewed 13 March 2014

I had an Excellent stay at your staff are very freindly my every need was catered for had no problems with the room except a bit chilly nothing major was close to my family and freinds and family and visited some great restaurants nearby (taybarns)

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kerrydoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
1 review
1 of 5 bubbles Reviewed 10 March 2014

Stayed at a number of Premier Inns in the past, usually when travelling away (London etc) and never had a problem. Room temperature was quite cold, the little heater in the room did nothing to heat the room up.

Booked a double room, and was given two single beds, which then had to be pushed together, which wasn't easy.

  • Stayed March 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn South Shields Port Of Tyne Hotel, responded to this review, 11 March 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests receive a warm welcome in a clean and comfortable environment, I sincerely apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be investigated with our Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forfar, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 16 February 2014 via mobile

We arrived here very tired and fed up on the 14th Feb after already walking out of the premier Inn Carlisle junction 44. We got a lovely welcome from reception and she couldn't of been more helpful. The room which was room 12 was nice and spacious but in need of some tlc. I found the room chilly and the heating kept making a clicking noise which kept waking me up, the bathroom though very big was pretty grubby and old looking. The tiles and grout are in need of a really good scrubbing! However we were too fed up to say anything at the time. We went next door to get dinner and that was also a very big mistake! It was vile! Yes it was cheap but the whole place was the worst eatery I've ever been in! It's like a school dinner hall, very noisy, kids running all over the place and I don't mind kids as I had 2 of mine with me! But this place was a joke, filthy, horrible food noisy games machines just terrible place and im surprised to find this at a premier Inn. Kept getting woken up by noise during the night and by the time morning came we were all so fed up with our premier Inn experience we checked out and drove home. When leaving were wernt asked why only to be told as we had prepaid we would lose the money for the next night. The girl on reception when we left was nowhere near as nice as the previous one and seemed disinterested. This is why we didn't bother trying to get a refund as we were so fed up by this point we just wanted to get in the car and go! All in all a total disaster of a weekend. I feel like we have just wasted our time and money as the rooms were not 29 pound rooms. Came home extremely fed up and let down by the premier Inn brand that we love and stay in all the time. We will only stay in premier inns that we have previously liked before in future and will also be checking out holiday inn and other hotels as I would rather pay a bit more and get a clean and decent place. Feel very let down by premier Inn, and the brand should feel let down by these bad examples. I know they can do better as we've never really had any complaints before. The hotel is ok but I wouldn't stay here again.

Stayed February 2014, travelled with family
Helpful?
2 Thank sarah m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faversham, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 15 February 2014

We have stayed here before and are always given a friendly welcome by all staff.
Rooms are comfortable and quiet.
Would like to see this chain adopt a free wifi programme instead of the 30 minutes each day as on 2 days we could not access the free 30 minutes that we were entitled to.
The Taybarns Restaurant adjacent is a popular All you can eat restaurant popular with families with children and can be noisy and busy.

Room Tip: All rooms OK
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Derek009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford, United Kingdom
2 reviews
1 of 5 bubbles Reviewed 10 February 2014

Staff at South Shields were lovely but didn't have a good nights sleep due to being freezing cold! Find it hard to believe 2014. and no central heating! Not even a heated towel rail in the bathroom. The bedroom was heated by a small electric fan type heater on the wall, this was not sufficient. We have stayed at a few Premier Inns and been happy but won't be stating here at SouthShields again. Management seriously need to look at updating this hotel..

Stayed February 2014, travelled with family
Helpful?
Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn South Shields Port Of Tyne Hotel, responded to this review, 14 February 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
5 of 5 bubbles Reviewed 10 February 2014

I would normally never bother reviewing a hotel but the staff were just so friendly and helpful I wanted to share it!

The receptionist was so friendly and interested in what we were doing and full of good advice like "don't miss the all you can eat profiteroles!"

When we arrived too late for dinner, even though the restaurant was closing the staff still gave us the bowl of profiteroles we so desperately needed : )

They were just perfect and sweet, and my husband and I stayed there for just £50. You can't ask for more than that!



  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank E T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn South Shields Port Of Tyne Hotel

Property: Premier Inn South Shields Port Of Tyne Hotel
Address: 2 Hobsons Way, Newcastle Road, South Shields NE34 9PQ, England
Region: United Kingdom > England > Tyne and Wear > South Shields
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in South Shields
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn South Shields Port Of Tyne Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
Enjoy fish and chips in Whitley Bay or head to Sunderland or Newcastle, all within 20 minutes' drive ... more   less 
Reservation Options:
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Also Known As:
Premier Inn South Shields Hotel South Shields

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