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BEST WESTERN The Sea Hotel
Ranked #3 of 6 Hotels in South Shields
Durham, United Kingdom
Level Contributor
87 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“not impressed”
3 of 5 bubbles Reviewed 28 June 2007

Had to stay at this hotel with a work night out.. .. I was only in the room for the one night and glad.. the rooms were very outdated and foisty.. we didn't hang around for breakfast the next day....

  • Liked — going home
  • Disliked — arriving
  • Stayed May 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Scubydoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaHotel, General Manager at BEST WESTERN The Sea Hotel, responded to this review, 2 March 2008
Hello...

Since you stayed the hotel has been refurbished, solving the problem of outdating you mention. Our breakfast service is very competitive... it’s a shame you didn’t sample it!

When you next in Shields please come back to us and see the new rooms. I notice you didn’t say much about why you were unhappy... If you phone me I will be happy to discuss?

Kind Regards

Alan R. Watson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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393 reviews from our community

Traveller rating
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    75
    40
    22
See reviews for
114
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12
71
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Norwegian first
  • Russian first
  • Any
English first
Shields
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 10 December 2006

My small portable TV needed retuning regularly because it lost channels. The clock radio/cd player and bathroom mirror light did not work.
I only had a small teacup in my room and Reception promised me a glass and on another occasion they promised me some milk cartons, as I had none, and they did not provide me with either.
I went for breakfast at 8.10 and sat for 20 minutes with not a member of staff in sight and had to ask the cleaner, who was hoovering, to find someone so I could order breakfast.
in the evening I ordered the same meal from the a la carte menu on 2 separate occasions. The first time I had it it was delicious the second time it was inedible.
The Reception staff watched me struggle down 2 flights of stairs with a large suitcase, hand luggage and 2 coats and did not ask if I needed some assistance.
I certainly would not recommend staying here.

  • Liked — Breakfast
  • Disliked — Reception staff
  • Tips/Secrets — Don't go to this hotel
  • Stayed November 2006, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sand-dancere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaHotel, General Manager at BEST WESTERN The Sea Hotel, responded to this review, 2 March 2008
So...

Thank you for your review! I have good news, the small portable tvs are now gone, replaced with good size LCD units... A new Satellite system means no more problems with retuning the TV!

Our policy with the teacups is one cup per guest, but should you choose more we are happy to provide more... I do apologise if reception did not deliver this.

I do apologise that you had problems ordering breakfast this one time, please everyone else be ware this was a lapse in our standards... But I am glad you enjoyed your ‘nosh’ !!

Sadly were are only budget.... staff aren’t allowed to leave the desk to assist you with luggage I’m afraid.

I hope to see you back soon!

Kind Regards

Alan R. Watson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
190 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
2 of 5 bubbles Reviewed 24 June 2006

The Sea Hotel is a somewhat tired establishment almost on the sea front. South Shields is rather limited for hotels so perhaps it does not have to try so hard. Bedrooms can be noisy - a colleague who stayed earlier in the week suffered from cars racing outside in the early hours - I was at the other end and had to choose between the noisy hotel air-conditioning immediately outside the window or closing the window and sweltering in my (not air-conditioned) room. Old furniture & tv. Breakfast was uninspired.

It is, however, very close to the beach and the 'pier' (the breakwater that goes a fair way out to sea) as well as a path round the Coast - grand for a pre-breakfast walk if the weather is kind.

  • Stayed June 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Brunlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaHotel, General Manager at BEST WESTERN The Sea Hotel, responded to this review, 2 March 2008
Hello...

Thanks for reviewing the Sea Hotel is now no longer a tired establishment... it’s been entirely refurbished and the rooms are far more comfortable than before! We always try our best to satisfy regardless of the competition!

I am aware there is a problem with boy racers in the area and I apologise for this... They are common in the area and are not breaking the law so sadly this is the price we have to pay for our remarkable sea views...!

Sadly the rooms are not air-conditioned, but regarding the external air conditioning, this is no longer a problem as we have removed the units and placed them in an area less annoying to guests! This allows you to open or close your windows as you see fit , as you rightly should as our important guest...

Hope to see you back soon!!

Alan R. Watson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN The Sea Hotel

Property: BEST WESTERN The Sea Hotel
Address: Sea Road, South Shields NE33 2LD, England
Region: United Kingdom > England > Tyne and Wear > South Shields
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #3 of 6 Hotels in South Shields
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN The Sea Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
Flat screen television. Freeview and terrestrial channels. Free High Speed Wi-Fi Internet connection. Direct dial telephone. Hairdryer. Trouser press. Tea & coffee making facilities. All come as standard in Best Western - The Sea Hotel bedrooms. Our hotel annex provides five extra bedrooms for disabled customers. Secured private car park. Friendly Pub. Private restaurant. Bar. Conference & Event rooms. We have everything you need for a relaxing enjoyable stay at the Sea Hotel in South Shields. ... more   less 
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Also Known As:
Best Western South Shields
South Shields Best Western
Best Western Newcastle Upon Tyne

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