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Mercure Newcastle George Washington Hotel Golf and Spa
Ranked #2 of 6 Hotels in Washington
Sunderland, United Kingdom
Level 6 Contributor
214 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
“new year party”
Reviewed 11 August 2014

we stayed here new years eve and had a fantastic time.we booked 3 rooms and they were all nice 2 overlooking the 10th fairway plus 1 on the side.this room had very limited hot water so we were unable to shower.the manager gave us a free bottle of wine for the inconvenience.the food and music was great and everyone thought it was good value.the hotel has an indoor swimming pool and gym as well as the golf course and driving range.breakfast buffet was outstanding and the staff were all very friendly.

Room Tip: high floor room overlooking golf course best
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  • Stayed December 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank graham g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review, 14 August 2014
Dear Guest

Thank you for your kind comments and compliments – I am delighted that you and your friends enjoyed your New Year celebrations. Please accept my sincere apologies once again for the hot water issues, however, I can confirm we had a new hot water system installed in January, so this will ensure no similar instances in the future.

I look forward to welcoming you back to the hotel again soon.

Kind regards,

Martin Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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845 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
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English first
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2014

Cannot fault this hotel, staff and service at all. Recently held my wedding here and from the monent we enquired to the moment we left after the wedding all the staff were extremely helpful, friendly and courteous. Nothing was too much trouble. The food was superb and all guests commented on how nice the food was. The layout of the room was exactly how we had imagined. Amanda and Gary were excellent and kept everybody right throughout the day. We stayed at the hotel the night before and night of the wedding and the service was brilliant. Rooms were extremely clean and tidy and housekeeping service was great. We had breakfast both mornings and again couldnt fault the quality and service. Would highly recommend this hotel whether its for a wedding, overnight stay or another event. Service and staff first class.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JChip2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review, 14 August 2014
Dear Guest

Thank you very much for your kind review and I am very pleased you enjoyed your special day. It is much appreciated and I can assure you that my team will be delighted to hear that your comments from your wedding day.

I look forward to welcoming you back again very soon.

Kind regards,

Martin Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2014

We stayed for a night whilst attending a wedding in Newcastle. The receptionist was very helpful and friendly, even though there was a wedding drinks reception in the hotel lobby at the time. This party created quite a lot of noise in the afternoon but by night time it was silent outside our room. Room was large, clean and comfy with a lovely bathroom. I really enjoyed our stay here. My only quibbles are that our double bed seemed to have a zip down the middle which seemed to be unzipped and was uncomfortable ( we didn't notice until late at night and we were exhausted otherwise I'm sure it would have been sorted of we'd asked). Also the price of two cokes at the bar was £6.40 which seemed rather excessive. These are minor problems though, and I'd definitely stay again.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Bethan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review, 14 August 2014
Dear Guest

Thank you very much for your review, I am delighted that you enjoyed your visit to the hotel.

I look forward to welcoming you back again soon.

Kind regards,

Martin Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romford, United Kingdom
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 August 2014

Rooms are comfortable with all what you would expect, plus an iron and board. The towels are gorgeous - very thick. If you haven't managed to secure yourself a rate that includes breakfast be prepared for a shock! Breakfast is a whopping £12.99 and although there are choices there is no table service, not even for drinks! (apart from orders from the kitchen for fried eggs or kippers etc). And be sure not to arrive too late else the food gets even more cooked on the hotplate - the beans looked awful and the mushrooms dried up! But all was edible!
If you use the Montana Spa for a massage be sure to ask for Hannah - excellent job! But unfortunately, the hotel offices are above the spa treatment rooms and creaking floor boards with people moving around above you are not what you want to hear whilst enjoying a relaxing massage - despite background music playing! I was disappointed that the Spa was very small, with no relaxation area. The hotel seemed very popular with the golfing community and there was also a wedding reception one evening. Overall a comfortable stay but nothing to rave about either.

Room Tip: the bathroom in room 102 is kitted out for the disabled together with one other room both of which a...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank ladypenelope48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review, 15 August 2014
Dear Guest

Thank you for taking the time to write a review about your recent visit to the hotel. I am delighted that you enjoyed your stay and I have noted your comments regarding breakfast and the noise in the Spa, which I will address as soon as possible.

Kind regards,

Martin Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baghdad, Iraq
Level 5 Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 7 August 2014

We stayed at this hotel for a friends wedding reception...NEVER AGAIN !!! The management where unhelpful and unbelievably uncaring.The dining service was shockingly bad with a wait of an hour between courses!! The below par food was cold and when the staff were made aware of our concerns it was shrugged off.They even tried to control the music arranged for the Brides first dance. Stay away and find another Hotel that know how to treat paying customers.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank GixxaJase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 4 Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 August 2014

Stayed there for business as very handy for the Washington business/distribution area.
Almost in a housing estate and drove past it at 1st.
Rooms were ok but not fantastic and despite the hotel not being remotely full mine was through a door along a corridor, down some steps, through a door down another corridor, down some steps through another door and down another corridor etc etc.
gym was very small and is open to the public but equipment was fine. Probably the smallest pool I have ever seen alongside it.
I am not the most adventurous of diners but my fall back position of gammon, egg and chips came covered in chilli sauce, which I didn't expect......or eat.
Breakfast was fine, and didn't come with chilli.
Will use it next time I am in the area and have to stop over.

  • Stayed April 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank DaveOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin H, General Manager at Mercure Newcastle George Washington Hotel Golf and Spa, responded to this review, 14 August 2014
Dear Guest

Thank you for your comments, I can assure you that your comments are being looked into and will be dealt with accordingly. The gammon dish on the current menu is served with a spicy sauce. Can I suggest for the future, if you wish to order this dish, you ask for the dish without the sauce.

I do hope to welcome you back to the hotel in the near future.

Kind regards,

Martin Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Newcastle George Washington Hotel Golf and Spa

Property: Mercure Newcastle George Washington Hotel Golf and Spa
Address: Stone Cellar Road | High Usworth, Washington NE37 1PH, England
Region: United Kingdom > England > Tyne and Wear > Washington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Washington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Newcastle George Washington Hotel Golf and Spa 4*
Number of rooms: 103
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Also Known As:
Mercure Newcastle George Washington Hotel Golf And Spa Tyne And Wear

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