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“short break” 5 of 5 bubbles
Review of Premier Inn Newcastle (Washington) Hotel

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Premier Inn Newcastle (Washington) Hotel
Ranked #1 of 6 Hotels in Washington
Certificate of Excellence
Liverpool, England, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“short break”
5 of 5 bubbles Reviewed 29 May 2014

the friendliness of the staff at this hotel was second to none! nothing was too much trouble for them. the location was just off the motorway and was a good place to base yourself for travelling around the area. we got a very good deal as a 'special half term break' offer. I would definitely recommend the breakfast. the quality was excellent as was the variety. there is a carvery on the same site which was pretty good value for money. across the road was a sports bar - not really my cup of tea! if you are looking for a base to explore the area you cant go wrong here.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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670 reviews from our community

Traveller rating
    488
    137
    29
    10
    6
See reviews for
263
217
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78
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Sheffield, United Kingdom
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We had a pleasant two-nights stay here. The staff were friendly and helpful. The room was comfortable and basic. The bed was firm , but not too hard. A big attraction was the quietness at night. There is a no-noise policy after 10pm. The TV worked. Breakfast is available, but other meals and breakfast may be taken at the Toby Inn , just opposite.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barrie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

Bedrooms were a bit grubby, bathroom wasn't very clean, shower sprayed out all over the floor when on and couldn't be adjusted. Was very noisy on our particular night due to Cheerleaders stopping over.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katy Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
opsmgrwashington, Manager at Premier Inn Newcastle (Washington) Hotel, responded to this review, 3 June 2014
Hi, I hope you are well.

I would like to apologise for your poor experience whilst staying with us recently, I was very dissapointed to hear this.

I can confirm that we take great pride in the cleanliness of our establishment and I will feed this back to the housekeeping and maintenance team to avoid this happening again. We are also having the entire hotel repainted over the next 2 months to ensure the highest standards are maintained in the rooms for yourself and our other guests.

As for the noise level during the night, I agree that this is not acceptable and will ensure the night team is made aware of this situation. Please be aware that we operate a Good Night Guarantee with our reception desk covered 24 hours a day, one of the team will be more than happy to assist with any of your needs.

If you would like to discuss this in more detail, please feel free to contact myself or one of the team on 0191-4169416.

Best Regards,

Aaron Beswick.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire Dales National Park, United Kingdom
Level Contributor
112 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Stayed one night as attending the cricket at Chester le Street. Clean and welcoming with very attentive staff who clearly want to go the extra mile for their guests.
Breakfast was very relaxed, hot food cooked to order and plenty of continental choice with attentive staff.
Only downside is the Toby pub on sight, very little atmosphere and not ideal if you just want a quiet drink, shame that the Premier inn itself has no Bar or restaurant.
Will definitely stay again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dannyairedale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romford, United Kingdom
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

As has been said before by many, the staff are friendly and very helpful.As we have experienced in other Premier Inn's , they are clean and comfortable.
The breakfast was excellent and the staff catered for our every need and were very helpful.
An excellent place to stay.
We did use the Toby Carvery across the road and that to was popular and the food and service good.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tyrtns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

Arrived at Inn on Thursday evening for an overnight stay as unfortunately had funeral next day in South Shields. Arrived about 10 pm, made very welcome by desk clerk Jurgita. Very helpful when we asked a few questions. Room was clean and fresh and at just the right temperature. Good nights sleep as no noise or banging of doors. We had breakfast in the morning which I always feel is expensive but the morning waiter Les was wonderful. He couldn't have been more attentive and followed our order to a tee! Both him and Jurgita again offered their condolences and off we went saying we would be back - if only for the welcoming from both members of staff. £50 for a room so good value too.

Room Tip: Third floor was noise free
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, England, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 May 2014 via mobile

Staff friendly and professional. Nothing too much trouble. Facilities for less able guests were excellent. Breakfast area clean with good choice and plenty of availability. Rooms clean and modern. The only slight downside was the Toby carvery on the site which was a little dated however there are plenty of places to eat close by.

Stayed May 2014, travelled as a couple
Helpful?
Thank Marion M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
opsmgrwashington, Manager at Premier Inn Newcastle (Washington) Hotel, responded to this review, 19 May 2014
Hi everyone, I hope you are all well and enjoying the lovely weather.

I just wanted to say another huge thank you to you all for your recent reviews, myself and the team are overwhelmed with all your wonderful comments.

Thank you all so much.

Best Regards,

Aaron Beswick.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Newcastle (Washington) Hotel

Property: Premier Inn Newcastle (Washington) Hotel
Address: Emerson Road, Washington NE37 1LE, England
Region: United Kingdom > England > Tyne and Wear > Washington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Washington
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Newcastle (Washington) Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
Positioned between Newcastle, Sunderland and Durham City. For shopping, the MetroCentre is only a short drive. Other attractions include Durham County Cricket ground, the Angel of the North and Beamish Open Air museum. Our Washington Premier Inn has everything you'd expect, incredibly comfy beds in every room, power showers, Freeview TV and an onsite restaurant. ... more   less 
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Also Known As:
Premier Inn Newcastle (Washington) Hotel Washington
Washington Premier Inn
Holiday Inn Washington
Premier Inn Newcastle (Washington) Hotel Tyne And Wear

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