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“dont trust just the name” 1 of 5 bubbles
Review of Holiday Inn Washington

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Holiday Inn Washington
Ranked #4 of 6 Hotels in Washington
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“dont trust just the name”
1 of 5 bubbles Reviewed 27 January 2014

From a chain like Holiday Inn would expect a standard to come with the name, it was even worse than holiday inn express. The room was tiny and dirty, even on the wall you could see an old leftovers of some spelt tea or smt. The bathroom wasnt cleaned properly, you could see hairs in the bath tub. The internet is at a ridiculous price (dont remember exactly but about 5pounds per hour).

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MissToma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this review, 30 January 2014
Dear Reviewer

I was very disappointed to read your recent review and I am sorry that we did not live up to your expectations on your visit to the hotel.

As you can see from the majority of our reviews this experience is certainly not the norm and I would welcome the opportunity to discuss your feedback in more detail if you wish. Please feel free to contact me personally at the hotel on 0191 418 9400.

Yours sincerely

Francis Hindle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

704 reviews from our community

Traveller rating
    178
    249
    177
    64
    36
See reviews for
125
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206
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
cumbria
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 19 January 2014 via mobile

We stayed one night with our 3 year old lovely peaceful sleep. Had a problem with tv lady on reception came up immediately and rectified . Super customer service at every interaction, breakfast service also brilliant daughter was given activity pack , the selection of food was lovely, will stay again

Stayed January 2014
Helpful?
Thank 1234gtbr1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this review, 30 January 2014
Dear Reviewer

I was delighted to receive your recent review here on TripAdvisor, sharing your recent experience of the hotel.

It's great to hear that the hotel suited your needs so well and especially nice to hear that your daughter also enjoyed her stay. We look forward to welcoming you back.

Yours sincerely

Francis Hindle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyne and Wear
1 review
5 of 5 bubbles Reviewed 9 January 2014

My husband and I married at Holiday Inn Washington on 7th Dec 2013. From start to finish the day was absolutely perfect. Staff were so helpful and from reception staff, waiting staff, bar staff and management, nothing was too much trouble. Richard in the restaurant coordinated the day brilliantly and Michelle Christie (events manager) who was there for us from booking the day right to the end of the wedding evening, is second to none.

Michelle put her heart and soul into the planning our day with me and ensured it was perfect. No job was too big for Michelle and overall I highly recommend weddings at Holiday Inn Washington.

The food is beyond delicious. All guests commented, and we have since dined here twice. I have no doubt that anyone choosing this venue for their wedding, with the help of Michelle Christie, will have as perfect a day as we did. Thank You.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pameloz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this review, 17 January 2014
Dear Reviewer

Thank you so much for taking the time to leave your review here following your wedding celebrations.

We are all delighted that you had such an enjoyable day and your recognition of Richard and in particular Michelle is much appreciated.

It's great to know that you have continued your visits and we look forward to welcoming you back again very soon.

Yours sincerely

Francis Hindle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

£29.00 a night and we had a child and a baby with us. Amazing value, its not the smartest Holiday Inn but the staff are excellent and its a great location for the metro centre (less then ten minutes). Big TV, comfy bed and easy to get too what more can you ask for. There is a Chevys and a Toby Carvery next door to hotel. Thank You

Room Tip: Less then 10 minute drive to metro but at weekends the room rate is worth the drive
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndyGurney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this review, 17 January 2014
Dear Reviewer

Thank you for your recent review here on TripAdvisor.

I was delighted to read that you found the staff to be excellent and that the value and location worked so well for you.

We hope to welcome you back again soon.

Yours sincerely

Francis Hindle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hartlepool uk
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 1 January 2014

New Years day lunch for the family. Well I wish we had gone to McDonalds. Turned up for a booking at 12.30 and told by reception that the restaurant wasn't open yet. Were let in a little after 12.35 to be seated in an empty restaurant on one of two tables that were set for the New Year Feast two tables had been pushed together and two of our guests had a place setting over the two tables; a problem was pointed out to the waitress that it was difficult to balance a plate over the two table heights and a shrug was the response. Starters were ordered and we were told to go to the bar for drinks. There were shutters up at the bar and Reception was unmanned. After a walk round the reception area I was advised that the bar did not open until 1 pm. The restaurant was untidy and the carpet was a mess, glasses were piled high at the counter where drinks were being served and the carpet had cereal etc still left over from breakfast and there were cereal boxes and juice plates and labels still on the buffet area.

The main course was a bit of a disaster also. One carving knife for pork and beef, not a problem if you don't mind but as the beef was overcooked, the chicken swimming in gravy the only option left was a rather dry pork along with overcooked vegetables that were luke warm. A jug of water was left on the table as we still could not get a drink at the bar. We stayed for just over half an hour as the desert also left a lot to be desired. Fruit Salad and coffee both left over from breakfast, very dry chocolate cake or a cheesecake that looked as though it had seen better days.

A formal complaint will be going into the Restaurant manager tomorrow as there was no one in Reception to complain to when we left to go and get the kids who only picked something to eat..

  • Stayed January 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank yippee_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this review, 6 January 2014
Dear Reviewer

I was very disappointed to read your review here on TripAdvisor and can assure you that your experience of the restaurant on this occasion was far from normal.

I would very much appreciate the opportunity of discussing your concerns personally and would ask you to contact either myself or the Food and Beverage Manager - Richard Coates directly at the hotel on 0191 418 9400.

Yours sincerely

Francis Hindle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Washington hotels

darwen
Level Contributor
230 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

Booked room only stay ... for £36 midweek it was cheap!!! But wehn I arrived they were offering dinner for under £20 with a drink - it was excellent!

Have stayed in many places in the North East but this is GOOD... just a pity there is no pool :(

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paul m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this review, 6 January 2014
Dear Reviewer

I was delighted to read your recent review here on TripAdvisor and so pleased to hear that you had such a great stay and found it to be really good value.

We hope to welcome you back again soon.

Yours sincerely

Francis Hindle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North East of England
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 19 December 2013

Stayed here for one night, very clean hotel, staff pleasant. Bedrooms good too. Stayed here to go to a concert at the Metro Arena, not too far away in a Taxi, would do the same again. Good value for money

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank lessa88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this review, 6 January 2014
Dear Reviewer

Thank you for taking the time to review your recent stay with us, I was pleased to hear that it worked so well for you as a base for attending the concert at the Metro Arena.

I hope we can welcome you back again to explore more of the North East.

Yours sincerely

Francis Hindle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Washington

Property: Holiday Inn Washington
Address: Emerson Road, Washington NE37 1LB, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Washington
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Washington
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Washington 3*
Number of rooms: 136
Official Description (provided by the hotel):
Holiday Inn Washington is an ideally located hotel, just off the A1M junction 64. Centrally located between, Historic Durham, Sunderland and Newcastle City The hotel offers a 'Go Green' Environmental Room in association with Tree Appealplanting trees on site and across the UK. This is a well established, comfortable hotel, with free car parking, noted for its friendly staff. The Hotel has a Traders Restaurant a newly refurbished lounge and bar area.Kids Stay & Eat Free*. The hotel has 136 fully air conditioned bedrooms, including family and accessible rooms. Only a short drive from Europes largest Shopping Centre - the Metrocentre, Newcastle City Centre, the award winning Beamish Open Air Museum, Sunderland Glass Centre and Durham County Cricket Ground. The North East coastline and Angel of the North are also within close driving distance.*Terms & Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Washington Hotel Washington
Washington Holiday Inn
Holiday Inn Washington Tyne And Wear

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