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“Ideal Overnight Hotel”

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Holiday Inn Washington
Ranked #4 of 6 Hotels in Washington
Reviewed 15 April 2014

Have stayed here before and the hotel looks as if it has been given a bit of a make-over. Staff were attentive and the room was adequate for overnight stay. Warning! - they do not have free Wi-Fi and their charges are high!!!! We booked room only so cannot comment on breakfast.

Room Tip: Rooms farthest from lift are also farthest from Motorway
  • Stayed: April 2014, travelled as a couple
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Thank Tom_Tank_Engine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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462 - 468 of 784 reviews

Reviewed 13 April 2014

This is a pleasant hotel to stay in. The rooms are quite small but well furnished including a desk, coffee table, 2 chairs and even a trouser press. There is also a 32 inch TV which was a nice surprise. The bathroom is small but fully tiled and quite pretty, It is very quiet at night and I wasn't disturbed by any "neighbour noise" The food is quite good and the breakfast is very good. All the staff are really friendly and the cleaners deserve a medal because the place is spotlessly clean.
All in all I was delighted. Well done to all the staff !

  • Stayed: April 2014, travelled solo
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Thank JonDC71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

Sometimes you visit a hotel and realise how much things have improved decor-wise in the last 20 years. This hotel is like that. There's nothing wrong with the rooms apart from very small bathrooms and they are clean and ...well.... fine. They need revamped but it would be difficult to improve the small bathrooms. Staff were very nice, though, but the bar closed at 11pm on a Friday night - weird. We didn't take the breakfast, so can't comment on it.

  • Stayed: April 2014, travelled as a couple
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1  Thank theneills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Washington, responded to this reviewResponded 29 April 2014

Dear theneills,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the staff and the level of service provided. However, I'm sorry you were unhappy with the appearance of the property. Your comments have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed 30 March 2014

Just back from this hotel and could not even spot a speck of dust in my room, paintwork was fresh and clean, bathroom tiles mold free with a new shower curtain,food in restaurant was good and breakfast had a good choice, reception and bar pleasant area to sit also staff are friendly .
The bed was comfortable with a choice of pillows from feather and anti allergenic hard or soft delivered swiftly to my room flat screen Hd television 32in and tea and coffee making facilities.
Unable to fault in anyway.

Room Tip: First floor rooms seem newly refurbished
  • Stayed: March 2014, travelled as a couple
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3  Thank trevor b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this reviewResponded 2 April 2014

Dear Reviewer

Thank you for taking the time to share such great feedback about your recent experience of the hotel, rest assured I will share it with the team who I know will be equally delighted to hear it.

I hope that we can welcome you back to stay again soon.

Yours sincerely

Francis Hindle
General Manager

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Reviewed 30 March 2014

We booked this last minute after making a very late decision that we had to go and see our elderly uncle in Durham hospital - a good 3/4 hour drive up
we went straight to the hospital and arrived at hotel 7.30PM
they were very welcoming, our room was clean, stylish and very comfortable
bathroom at bit small compared to the room but clean and lots of lovely hot water for that much needed bath
We ate in their restuarant which was very tasty albeit a bit expensive
Breakfast was a pleasure and their staff made us all welcome
Recommend to use - but book using something like booking.com as booking direct somehow ends up dearer!

Room Tip: We booked late and ended on the 6th floor this was very quiet and heard no noise from outside or in...
  • Stayed: March 2014, travelled with family
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Thank rosie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this reviewResponded 2 April 2014

Dear Reviewer

Thank you for taking the time to share such great feedback from your recent stay with us.

I am sorry your visit wasn't for a more enjoyable reason but delighted to hear that you were so well looked after and welcomed.

Please be assured that like for like bookings made directly with the hotel will always be just as good a deal as we offer a Best Price Guarantee to ensure you don't lose out.

We hope to welcome you again soon.

Yours sincerely

Francis Hindle
General Manager

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Reviewed 28 March 2014

My husband and I were visiting family in the area and this hotel was in an ideal location. The hotel is a bit dated, but was clean and the staff were friendly & very helpful. We would stay here again but only if we got the reduced rate that we got with this booking.

Stayed: March 2014, travelled as a couple
Thank liz04Beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this reviewResponded 2 April 2014

Dear Reviewer

Thank you for taking the time to share your recent experience here on TripAdvisor.

I was pleased to read that you enjoyed your stay and would return, we look forward to welcoming you back again in the future.

Yours sincerely

Francis Hindle
General Manager

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A TripAdvisor Member
11
Reviewed 27 March 2014 via mobile

There is one great thing about this hotel, and that is leaving it.

The standard is ok and the rooms are clean enough. That, however could never make up for the unbelievable rudeness of the reception staff. A request for a cup of coffee was met with "make it yourself in your room" and an angry frown.

I hate the fact that a hotel is only as good as the attitude and disposition of the staff, but this experience shows that people really does matter.

Will obviously never come back, as I prefer not to pay for rudeness. I get that for free elsewhere.

Stayed: March 2014
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgrWashington, General Manager at Holiday Inn Washington, responded to this reviewResponded 2 April 2014

Dear Reviewer

I am extremely sorry and very surprised to hear about the shortfall in our normally high service standards. I generally receive great feedback about the Front Desk team and can assure you that this will be fully investigated and reviewed internally.

If you are able to contact me to share any more details about your stay to assist in this matter I would be very grateful to hear from you directly at the hotel on 0191 418 9400.

Thank you for your feedback.

Yours sincerely

Francis Hindle
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Washington

Address: Emerson Road, Washington NE37 1LB, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Washington
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Washington
Price Range: £53 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Washington 3*
Number of rooms: 136
Official Description (provided by the hotel):
Holiday Inn Washington is an ideally located hotel, just off the A1M junction 64. Centrally located between, Historic Durham, Sunderland and Newcastle City The hotel offers a 'Go Green' Environmental Room in association with Tree Appealplanting trees on site and across the UK. This is a well established, comfortable hotel, with free car parking, noted for its friendly staff. The Hotel has a Traders Restaurant a newly refurbished lounge and bar area.Kids Stay & Eat Free*. The hotel has 136 fully air conditioned bedrooms, including family and accessible rooms. Only a short drive from Europes largest Shopping Centre - the Metrocentre, Newcastle City Centre, the award winning Beamish Open Air Museum, Sunderland Glass Centre and Durham County Cricket Ground. The North East coastline and Angel of the North are also within close driving distance.*Terms & Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Washington Hotel Washington
Washington Holiday Inn
Holiday Inn Washington Tyne And Wear

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