Visited Friday 21st February from 7:30pm to about 11pm as part of a party of ten people celebrating a work colleague’s birthday.
In short the food was good, served in good time and received hot and well presented.
The attitude of some of the staff was terrible all the way through the evening.
Annoyance was initially shown as 4 of our group could not attend (table was booked for 14) due to illness. Staff were then annoyed that one of us was about 20 minutes late, which was due to work and unforeseen.
We ordered starters which arrived very quickly. I then watched one staff member in particular constantly watching how fast we were eating and was getting more visibly impatient and they were even discussing this with another staff member, both of them looking at our unfinished plates. Fortunately the birthday girl did not see this.
This behaviour continued all evening. I felt very uncomfortable and very annoyed. Our tables were not needed for other visitors and there were other people there eating their meals and having drinks as late as we were, not that this is an excuse for feeling rushed but I was looking for reasons for this behaviour.
We were not noisy or rowdy or rude even to the staff.
Personally I have been visiting this restaurant with work colleagues about twice a year for 5 years, others have been coming longer and the standards have been dropping each time I have visited.
Some of the people I work with did not attend on this occasion and never will again due to previous issues with food and service. I quote one friend stating that the Rose and Castle has “delusions of grandeur” and I agree as the food was good but has previously been very good. I am shocked at the service.
This has been a very nice place to eat and drink in the past and is very cosy inside and understandably very busy but I will not go again until I hear things have improved.
It’s horrible to leave a bad review but I am very angry at how my friends have been treated here on Friday and previously.
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