We went to this hotel as a party of 12 for my mother in law's 80th bday, the hotel is stunning but the service was shocking!!
We sat down to dinner in a separate dining room and ordered out meal, the starters took 2 hours to arrive!!, we like eating at our own pace but this was not acceptable. The food once it arrived was very good and the rest of the courses arrived in good time.
Breakfast the following morning was well an experience not worth waiting an hour for, we all arrived in the dining room over a period of half hour (so not all together), and proceeded to wait for an hour before any of us were served, I actually popped my head in the kitchen and asked if there was any chance we could get our food, we were by then well past the checking out time. Many of the staff seemed untrained and the lady who appeared to be in charge just kept telling us that the food was freshly prepared, well that's as may be but they knew how many they had for breakfast and even freshly cooked it does not take an hour to cook breakfast for 4 people!!, I did make a complaint at reception and the lunch we had booked we then cancelled. Well we had a lovely evening all together but sadly unless the service improved dramatically we wont be going back, which is a shame as the scenery and our room was so lovely.
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- Also Known As:
- Nailcote Hall Hotel And Golf Club Berkswell, Warwickshire