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“Good value at the price”

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Best Western Plus Henley Hotel
Ranked #2 of 3 Hotels in Henley-in-Arden
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
198 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Good value at the price”
Reviewed 27 July 2013

We tried this hotel due to Stratford on Avon being fully booked as there was a Poet's Day taking place. We were pleasantly surprised by this hotel, upgraded to suites automatically as rewards members, the facilities are good with quality beds and bathrooms. Didn't try the evening food but breakfast was quite good offering choice of the usual hot suspects plus fruit, cereals and yoghurts. Overall recommended as all the staff are friendly and efficient and the hotel (at the price we paid) offers good value comfortable accommodation. There is a golf club and fish restaurant within walking distance but Henley itself (a village of considerable charm, pubs and restaurants) needs the car.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cryptomuncher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, 28 July 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback and that you thoroughly enjoyed your stay with us. Nothing is more important to us than our guest’s satisfaction. We do hope you will come back and stay with us again in the future, as it would be the perfect opportunity to check out our bar menu and sister venue the Henley Golf & Country club and get the full experience. Once again we thank you for your comments and appreciate everything you have said.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Ely, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 June 2013

We stayed at this hotel from 16th - 20th June 2013.

We really enjoyed our time and all the staff were so welcoming and helpful all the time.
Breakfasts are lovely and the whole experience was brilliant and we were really looked after by everyone.
A recommended stay and we had a absolute brilliant time, we are booked in again for another five nights again in AUGUST.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, 26 June 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding our staff, we try to offer our guests a warm welcoming and comfortable stay and I will be sure to pass your comments onto the team. I’m delighted to hear your positive feedback about your experience with us, we do our best to offer the highest service you deserve as nothing is more important to us than our guest’s satisfaction. We thank you for your comments and appreciate everything you have said. We look forward to seeing you on your next visit.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 June 2013 via mobile

Stayed here for a friend's wedding. Was very impressed with the suites, Chamberlain Room I think. Shower was absolutely amazing, possibly the best I have ever experienced.

Better than most westerns, although quite old fashioned decor. Breakfast was generous as an all you can eay but quality was pretty diabolical.

All in all though, would be happy to stay again

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yiddo14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, 21 June 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding your stay, we try to offer our guests a warm welcoming and comfortable stay. It’s disappointing to hear your comments about breakfast as we work extremely hard to satisfy our customer's expectations as nothing is more important to us. We thank you for your comments and appreciate everything you have said. We hope to see you again in the future.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 May 2013

My wife and I stayed here for 1 night whilst attending a get together locally. The location was splendid and ideally situated for our purpose. We appreciated the quiet and tranquility with excellent charming staff. Unfortunately we found the rooms cramped and in need of a duster. Also to our surprise at £92 per night we had to make do with a plastic disposable beaker for our nights drinking water and soap attached to the wall with no traditional toiletries and bits and pieces . Conclusion over priced and not to be recommended, far better value at any premier inn .

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Acland M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, 29 May 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding our staff, we try to offer our guests a warm welcoming and comfortable stay and I will be sure to pass your comments onto the team. It is very disappointing to hear some of your comments as we work extremely hard to satisfy our customer's expectations as nothing is more important to us and we take your comments very seriously and we will look into the incident regarding your room immediately. We thank you for your comments and appreciate everything you have said.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 May 2013 via mobile

Stayed here after a wedding in may and found all of the staff members very friendly and helpful. Rooms were comfortable and very clean. I have to say Albert was our driver to and from the venue as well as working the bar at the golf club venue. He is a thoroughly top guy and an asset to your team. A couple of our group have stayed here before and confirmed the good comments are well deserved.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thetrick86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, 29 May 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding our staff, we try to offer our guests a warm welcoming and comfortable stay and I will be sure to pass your comments onto the team. Nothing is more important to us than our guest’s satisfaction. We thank you for your comments and appreciate everything you have said. We do hope you’ll come back and stay with us again in the future.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burton On Trent
Level 5 Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 12 May 2013

My husband and I stayed on Sunday bank holiday whilst visiting Stratford. It is only a short driving distance from Henley in Arden. The hotel itself is quite unusual with the rooms built at the front. The hotel was very quiet (I think we were the only guests in the hotel) We never saw anyone else. Our room, number 2 was on the ground floor. It was allocated to us as we needed a room on the ground floor with a walk in shower. There are no lifts in this hotel. The room looked like it had been recently refurbished. It was quite a dark room, pleasantly decorated but although it was supposed to be a new bed it was not comfortable. There are no extra toiletries ( not even a shower cap) other than soap/body wash in the bathroom. The breakfast was adequate even though it appeared to be the receptionist who cooked it. We felt the cost for the room was overpriced but guessed it was because of its location with being so close to Stratford. One thing I do have to say is that the receptionists Emma and Casie were lovely - also the one who was on the late shift on the Sunday evening are all superb. Their customer service is excellent. They were all very friendly and welcoming. The hotel is spotlessly clean.

Room Tip: There is no lift in this hotel but do have ground floor rooms
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, 17 May 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding our staff and the service we offer, I will be sure to pass on your gratitude’s to Gemma, Kasia and Monika. Nothing is more important to us than our guest’s satisfaction and we try our best to deliver a superior experience. Regarding extra toiletries such as shower caps, as you mentioned are available from reception at your request and this information along with everything you need to know about the hotel and what we offer is in the welcome pack placed in your room, on top of the desk. Once again thank you for taking the time to review our hotel and we appreciate all your comments. We do hope you’ll come back and stay with us again in the future.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 May 2013 via mobile

I stayed here the evening prior to my wedding in march and the evening of my wedding and I couldn't have asked for anything more. The staff here have been fantastic especially Sharon for all the help on the day and organising the massive order of food for us as we had the whole family over the night before. All the little touches here were lovely and the whole family including myself had a fab time! I got married and Henley golf club 1 mile away so the shuttle service was a massive help! I cannot thank both venues enough as they made our day so special. Thank you to graham and the team at Henley we had a lovely day!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrs B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, 17 May 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback about your experience with us, we do our best to offer the highest service you deserve as nothing is more important to us than our guest’s satisfaction. I will be sure to pass on all your thanks to our team, we really appreciate your comments. We do hope you’ll come back and stay with us again in the future.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Henley Hotel

Property: Best Western Plus Henley Hotel
Address: Tanworth Lane, Henley-in-Arden B95 5RA, England
Region: United Kingdom > England > Warwickshire > Henley-in-Arden
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Henley-in-Arden
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Plus Henley Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Sometimes you just want a little extra; and for when you do there's BEST WESTERN PLUS Henley Hotel. It's a hotel with personality, plus extra service, style and comfort. Completely re-furbished, all our rooms are designed with your comfort in mind for a more memorable stay. BEST WESTERN PLUS Henley Hotel boasts 27 rooms, including 5 boutique style suites, well proportioned executive and family rooms as well as standard double and twin rooms. For disabled people there is a selection of ground floor rooms including a specially designed room which includes a full wet room with seated showering, grab rails and an emergency cord, simply let us know what your specific needs are. There is a lounge/bar with plenty of seating for you to enjoy a quite G&T, 3 course meal or a lite-bite from our tasty menu. Speciality teas and coffees are available along with a full selection of both soft and alcoholic beverages. Within easy access to major road networks such as M40, M42, M6, M69, M1 there is so much a business or leisure guest can reach in just 20 minutes from our hotel. For business guests who prefer a more personal approach to the larger hotel chains, we are only a 20 minute drive from Birmingham airport, NEC, NIA, Birmingham city centre and Coventry city centre. Wi-Fi is available in all areas of the hotel including bedrooms. We have on-site conference facilities for up to 20 delegates and for larger groups, we can offer a variety of Conference rooms at our sister venue Henley Golf and Country Club. Our shuttle bus can be booked to and from day time or evening venues; meaning you don't have to worry about driving and parking at your venue or having that glass of celebration bubbly. For those on a leisure break, we are situated in the picturesque village of Henley-in-Arden which is just 15 minutes drive to Stratford-upon-Avon and no more than 30 minutes drive to Drayton Manor Theme Park, Cadbury World and the Cotswolds to name a few leisure destinations. Because we are within easy access of major road networks it makes a perfect location to base yourself whilst exploring some of the fantastic things the area has to offer. Also available are special packages for golf in the area and discounted tickets for Shakespeare's 5 houses. We will help you plan your stay to maximise the time you spend in our fantastic county. ... more   less 
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Also Known As:
Best Western Plus Henley Hotel Henley-In-Arden, Warwickshire

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