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“wedding”

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Best Western Plus Henley Hotel
Ranked #2 of 3 Hotels in Henley-in-Arden
Birmingham, United Kingdom
1 review
“wedding”
Reviewed 18 July 2014

We stayed in the Henley hotel for a family wedding in Wootton Wawen. The hotel met our needs & the staff were helpful. I found the internet access slow & patchy & the rooms were quite dark for my ageing eye sight. Plenty of on site parking though & close enough to the town to walk home in the evening.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Jon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenleyHotel, Manager at Best Western Plus Henley Hotel, responded to this review, 19 July 2014
Thank you for taking the time to write a review for our Hotel. It’s great to see that the hotel met your needs and that our staff were nothing but helpful to you and your family. The internet is a great necessity to our guests and at present we are not aware of any such problems with guests WIFI, however due to the importance of this issue I will look into this and make sure it is not a reoccurring issue. We do hope that you’ll stay with us again in the future and once again thank you for reviewing our hotel.
Sincerely
Sharan Cook
Manager
BEST WESTERN PLUS Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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300 reviews from our community

Traveller rating
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    43
    29
    11
See reviews for
45
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Milton Keynes, England, United Kingdom
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 July 2014

This is a beautifully cared for hotel with exceptional staff with impeccable customer service skills. We received a free upgrade to to booking issues,

The dinner special was two superbly cooked 8oz sirlion steaks and a bottle of wine for £25 (with optional sauces).

The staff made us feel welcome and were exceptionally polite and courteous. (we encountered receptionists, bar/waitress and the chef)

Issues that need addressing;

-Stratford Suite fills with petrol smells from the car park if the windows are open,
-Needs air-con or ventilation as the rooms get very stuffy and hot

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Zeratul_Artanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenleyHotel, Manager at Best Western Plus Henley Hotel, responded to this review, 19 July 2014
Thank you for taking the time to write a review for our Hotel. I’d just like to say a big thank you for such kind words about the hotel and especially all the staff here, as everyone tries their hardest to provide all our guests with exceptional service and I’m delighted to hear that they helped make your stay an enjoyable one. I’m pleased that you enjoyed your meal in our restaurant and took full advantage of our Friday evening deal. In regards to the issues you’ve mentioned we are not aware of petrol smells in the room, but I will look into this and look to resolve the issue, moreover although the rooms do not have air con, we do offer room fans for our guests, which are available from reception and with such nice weather we’ve been having our guests are benefitting greatly from this. We do hope to see you staying with us again and perhaps I could recommend the Warwick Suite on your next stay to avoid any possible petrol smells. Once again thank you for reviewing our hotel.
Sincerely
Sharan Cook
Manager
BEST WESTERN PLUS Henley Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire, United Kingdom
1 review
Reviewed 9 July 2014

Had a meal off the Italian menu , was a duck dish, have to say it was beautiful. The staff were very friendly and polite and got to talk to the chef which was nice. Would recommend the hotel and the food. A+++++

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Phill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenleyHotel, Manager at Best Western Plus Henley Hotel, responded to this review, 19 July 2014
Thank you for taking the time to write a review for our Hotel. Firstly let me thank you for such positive feedback regarding our Italian menu, I’m pleased that you enjoyed the Duck; it is amongst one of the favourites dishes on our menu. Dave our Chef who has designed the menu himself, will be pleased to hear your feedback and I will be sure to pass on your compliments to him. Secondly thank you for the recommendation of the hotel and Lorena’s restaurant, we really appreciate your feedback as nothing is more important to us. Once again thank you for taking the time to review our hotel and give our food the recognition it truly deserves.
Sincerely
Sharan Cook
Manager
BEST WESTERN PLUS Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountsorrel
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 July 2014

My wife and I stayed here in May last as part of a 'special two night deal'. The hotel is located a short driving or busing distance from the town which is very pretty. The deal included entry to 5 houses linked to William Shakespeare in and around Stratford-on-Avon, roughly half an hour away by bus. The stop is a minute's walk away from the hotel. A two course meal was included on the first night. For the next night we walked to a fish restaurant (other choices available) also a minutes walk away from the hotel.
We were made most welcome on arrival although we were somewhat early, so we sat in the garden to the rear which overlooks a pleasant stream complete complete with dabbling ducks !

The bedroom although somewhat small was clean, all facilities worked as required, was easily accessible and quiet. The restaurant and bar staff were most welcoming and efficient, prompt to attend to our requests. The evening meal was excellent and the self service breakfast also. The hotel and staff played a very satisfactory part during our two day visit to Henley. We thoroughly enjoyed our 'Shakespeare' trip.

Room Tip: Phone and ask for size of room and location of room
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenleyHotel, Manager at Best Western Plus Henley Hotel, responded to this review, 19 July 2014
Thank you for taking the time to write a review for our Hotel. I’m delighted to see that you enjoyed your stay with us and you took pleasure in sitting in our beautiful garden with the wildlife. It’s great to receive such a positive review about all aspects of our hotel, it’s very encouraging to know we are heading in the right direction. I’m pleased that you enjoyed Lorena’s restaurant and the breakfast buffet in the morning; our chef’s will be pleased. On your behalf I will be sure to pass on your compliments to the team. We hope you’ll come back and see us again soon. Once again thank you for all you’ve said and for reviewing our hotel.
Sincerely
Sharan Cook
Manager
BEST WESTERN PLUS Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2014 via mobile

The room was very small,not enough room to unpack our travel bag without filling the room with our clothes being on show.NO DRAWS .... Would not have liked to have stayed more than the one night here.Staff,reception,very polite.

Stayed June 2014, travelled as a couple
Helpful?
Thank Neal808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenleyHotel, Manager at Best Western Plus Henley Hotel, responded to this review, 5 July 2014
Thank you for taking the time to write a review for our Hotel. It’s disappointing to learn of your dissatisfaction of our rooms, they do all vary in size and unfortunately this is something which we cannot change, perhaps one of our suites would be better suited to you as they are larger than our double rooms and some even have their own seating area. We do hope that this didn’t take away your experience of an enjoyable stay with us too much. We are however pleased to hear your compliments regarding our staff. Once again thank you for reviewing our hotel.

Sincerely
Sharan Cook
Manager
BEST WESTERN PLUS Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Henley Hotel

Property: Best Western Plus Henley Hotel
Address: Tanworth Lane, Henley-in-Arden B95 5RA, England
Region: United Kingdom > England > Warwickshire > Henley-in-Arden
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Henley-in-Arden
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Plus Henley Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Sometimes you just want a little extra; and for when you do there's BEST WESTERN PLUS Henley Hotel. It's a hotel with personality, plus extra service, style and comfort. Completely re-furbished, all our rooms are designed with your comfort in mind for a more memorable stay. BEST WESTERN PLUS Henley Hotel boasts 27 rooms, including 5 boutique style suites, well proportioned executive and family rooms as well as standard double and twin rooms. For disabled people there is a selection of ground floor rooms including a specially designed room which includes a full wet room with seated showering, grab rails and an emergency cord, simply let us know what your specific needs are. There is a lounge/bar with plenty of seating for you to enjoy a quite G&T, 3 course meal or a lite-bite from our tasty menu. Speciality teas and coffees are available along with a full selection of both soft and alcoholic beverages. Within easy access to major road networks such as M40, M42, M6, M69, M1 there is so much a business or leisure guest can reach in just 20 minutes from our hotel. For business guests who prefer a more personal approach to the larger hotel chains, we are only a 20 minute drive from Birmingham airport, NEC, NIA, Birmingham city centre and Coventry city centre. Wi-Fi is available in all areas of the hotel including bedrooms. We have on-site conference facilities for up to 20 delegates and for larger groups, we can offer a variety of Conference rooms at our sister venue Henley Golf and Country Club. Our shuttle bus can be booked to and from day time or evening venues; meaning you don't have to worry about driving and parking at your venue or having that glass of celebration bubbly. For those on a leisure break, we are situated in the picturesque village of Henley-in-Arden which is just 15 minutes drive to Stratford-upon-Avon and no more than 30 minutes drive to Drayton Manor Theme Park, Cadbury World and the Cotswolds to name a few leisure destinations. Because we are within easy access of major road networks it makes a perfect location to base yourself whilst exploring some of the fantastic things the area has to offer. Also available are special packages for golf in the area and discounted tickets for Shakespeare's 5 houses. We will help you plan your stay to maximise the time you spend in our fantastic county. ... more   less 
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Also Known As:
Best Western Plus Henley Hotel Henley-In-Arden, Warwickshire

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