We booked to spend 2 nights with bed and breakfast, 2 treatments in the spa and an evening meal. On arrival we were greeted by a grubby looking reception, with receptionists that were not able to cope with a coach load of travellers that had arrived just before us. Guests were checked in and sent tomfind their own room, the hotel is a labarynth of corridors, one guest returns as he had not been given his key. Finally I got to the front of the queue and was amazed that the receptionistbwas jot able to remember my name as I had only just told her who I was., we were directed with a non-discript point as to where we might find our room. Having found the room we were reallly disappointed (see photos) to find thatbwe had a very dirty dated room. One of the bedside lamps was cracked from top to bottom, the wardrobe door was hanging off, and the chair was urine stained. We went in search of the spa to book our treatments, only to be told that they were fully booked for the 2 days we were staying, the male attendant was less than helpful and basically told us tough. Yet another disappointment. The evening meal in the Crompton restaurant was acceptable, however the starters for the guests were standing on a trolly in the corridor where the guests walked to get to the toilets, dirty dishes were stacked next to that trolly and the soup urn was lidless with more dirty dishes stacked up at the side. We tried tomspeak with the Manager who was not available, the Duty Manager was hiding some where and although asked for by a number of guests did jot appear. Off to bed, the bed was hard to sleep on (not my preference) and outside our bedroom window was parked a coach with rumbled through the night, then in the morning the driver started the engine and filled our room with exhaust fumes. We decided not to endure yet another night in the hotel, and packed to go, I again asked to speak with the Manager but was told along with other guests waiting to see him/her that they were in a meeting for the day and could not be disturbed. The receptionist had not been able to cope so has called one of the office staff down to stand in the firing line, she had jot autonomy tomtake any action and could only suggest that if you had a complaint you should email. The staff over all were lacking, ignoring guests to continue their conversations, this happened on a number of occasions toma number of guests. The hotel caters for coach trips where by they have a captive audience as they can not leave. I am surprised that the coach company continue to use this hotel, beware anyone booking with Leisuretime you could end up at this hotel. We intend to pursue our complaints. This trip was for our 35th wedding anniversary, such a disappointment.
- Official Description (provided by the hotel):
- Bosworth Hall Hotel & Spa is located in the heart of the English countryside. Set in 11 acres of beautiful landscaped gardens, Bosworth Hall is one of the most imposing and striking hotels in Market Bosworth. The beautiful Grade II Listed Mansion, dates backs from the 17th century and encompasses many of its original features. ... more less
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- Also Known As:
- Hotel Bosworth Hall
- Bosworth Hall Market
- Bosworth Hotel
- Bosworth Hall Hotel & Spa Market Bosworth, Leicestershire