I like to stay in small independent hotels and support small businesses. I found The Carlton on Tripadvisor and was taken by the 'boutique' look in the picture and website. Reserved what was described as a large single. I was clear that I needed a desk to work at
Found that I had been assigned to the annexe - a couple of sad looking houses in the backyard that had been converted into several rooms. The room was small, drab, dark and really miserable nothing like the photo or website. As another reviewer mentions there is a very strong smell of toilet block (why is it needed in a clean toilet?). The outlook was onto the back of a van parked up against the window. It felt like the places the DHSS put you to get you ofthe street.
The walls are paper thin and they ask that you switch off the bathroom fan to avoid nuisance to other residents! I was woken by noise and the sound of switches being turned on throught the night.
The 'desk' was a nasty little dressing table - no chance of working on that.
I was so disappointed that I checked out early, losing the cost of later nights stay - so frustrated I almost reported them to Trading Standards on the basis of misleading photos (suggest that Tripadvisor removes it).
On the good side - I thought the room was clean and the evening restaurant staff good. I suspect that the rooms in the main building are much nicer - so if you have to stay insist that you are in there. My advice to the owner - use the annexe as an emergency overflow and make it very clear what you are staying in - and drop the price to £20/night
- Official Description (provided by the hotel):
- Our central Rugby location makes us an ideal choice for your stay. We’re right on the edge of Rugby’s Town Centre and less than 3 miles from the M1, M6 and A45. Whether you’re in Rugby on business or looking for a base from which to explore all that Warwickshire has to offer, come and stay at The Carlton. As an extra incentive, our restaurant is known as one of the best in the area. ... more less
- Reservation Options:
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- Also Known As:
- Carlton Hotel Rugby
- The Carlton Hotel Rugby, Warwickshire