After 15 years of my custom here I shall not be returning. My friend and I visited yesterday evening as she has recently moved to the area so it was a good chance to catch up and for her to check out somewhere local and family friendly to eat. We were shown to a table quickly and our main course was served in good time. We ordered from the "meal deal" menu, (which was thrown down on our table and not explained). Our food was good and hot so no issues there, although a long wait for desert.
When we came to pay, we waited over half an hour. The salad bar was cleared and lights turned down and still no-one came. In the end we had to ask the waitress if we could pay, as she had walked past us at least 3 times without asking us if we needed anything. There were about 3 other full tables at this point so it was very quiet.
The bill was incorrect and when I queried that we had been overcharged the waitress simply said oh it was 'X' who served you and the computer system generates the bill and I'm only dealing with the bill not the meals so there's nothing I can do. We were obviously disgruntled and explained to her how we felt we were overcharged and she abruptly and rudely said there's nothing I can do, that's the bill! If we knew we were going to be charged in full then we wouldn't have restricted ourselves to the limited deal menu. The waitress said if it was her serving me she would have explained our issue but it wasn't her it was 'x' so again nothing she could do now. We paid the bill in full. The waitress went away with my card for payment and when she brought it back with the receipt she abruptly put it down on the table, turned and walked away...not a word, not even a thank you. So needless to say my friend has already said she will not be taking her family there. Luckily there are a few family friendly chains in this area so it won't stop us eating out still. Just not here!
Sorry to write a public review Harvester, however after reviewing on your own site privately a message popped up saying that no-one can get back to me, after me taking the time to review after a disappointing evening out. The staff have always been friendly and helpful before and quickly and fairly resolved issues if they arose. But now it appears that a little work on your customer service wouldn't go amiss!
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