My family and I have stayed at Brownsover many times over the past few years as we have family locally.
At first it was a lovely hotel, an old manor house with character but not stupidly over priced.
Unfortunately my last few stays have been less than pleasant.
I'm not sure if they have been taken over by new management or if they have just let the standards slip, but either way the experience is atrocious.
My last visit on 2nd August will be my last.
The house/ room ( I was in room 8) is in desperate need of new paint, the shower was falling off the wall, my windows were propped open with used shampoo bottles and the carpet was threadbare in places.
The main fault with the hotel is the service.
NEVER STAY IF THERE IS A WEDDING ON! - All idea of service goes out the window. They simply cannot cope if the hotel is marginally full. The staff appear to have no real training, all seem to be teenagers who share a brain cell between them.
What hotel thinks its a good idea to book non-wedding guests into the rooms above the bar! The bar that is open till 3am.
We complained about the noise but nothing was done, reception suggested we move rooms at 02:30am?!?!?
When there is a wedding on the kitchen cannot cope with making individual breakfasts so breakfast is served buffet style, inevitably its cold and congealed, and rarely refreshed.
They don't tell you this in advance though, you find out on the morning, after they have charged you £10.00pp. Also good luck getting a table if there is a wedding.
When we complained on checkout, we were informed we had to pay the full amount and then maybe get a refund later as everything was out-sourced and they had no authority on site to deal with complaints.
Every time i stay at this hotel i hope for it to get better and return to its "glory" days, as it is such a lovely building and the grounds are beautiful, but it just keeps getting worse, and after my last stay I will never give it the benefit of the doubt again.
- Official Description (provided by the hotel):
- Winter at Brownsover Hall. Picture is the main building. ... more less
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- Also Known As:
- Brownsover Hall Rugby
- Brownsover Hall Hotel Rugby, Warwickshire