We visited the Rugby Hotel for the second time for lunch last Saturday (the first visit was not a Groupon deal). We wondered if perhaps we may have been unlucky the first time. The deal was a burger with side and drink for two for £13, you would think we couldn't go wrong! Ah but yes, it all went horribly wrong - AGAIN! The building/restaurant is nice enough and we are local so would use the place regularly if only they could sort out the service - which is abysmal! We were firstly given the wrong menu for the deal, OK that's not too terrible, we realized this and collected the correct one from reception. We then had to search for a waitress to take our order having waited for 15 minutes. We then waited THIRTY FIVE minutes for our food to arrive! We were the only people in the restaurant for the first fifteen minutes, and the people who arrived after us were served before us! A shambles yet again. There are serveral staff members around but none of them seem to have a specifc duty. We will not give them another chance. What a shame, when the food evntually arrived, it was fine.
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