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“Groupon deal”

The Grill Restaurant at The Rugby Hotel
Ranked #119 of 200 Restaurants in Rugby
Cuisines: British
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 13 January 2014

We visited the Rugby Hotel for the second time for lunch last Saturday (the first visit was not a Groupon deal). We wondered if perhaps we may have been unlucky the first time. The deal was a burger with side and drink for two for £13, you would think we couldn't go wrong! Ah but yes, it all went horribly wrong - AGAIN! The building/restaurant is nice enough and we are local so would use the place regularly if only they could sort out the service - which is abysmal! We were firstly given the wrong menu for the deal, OK that's not too terrible, we realized this and collected the correct one from reception. We then had to search for a waitress to take our order having waited for 15 minutes. We then waited THIRTY FIVE minutes for our food to arrive! We were the only people in the restaurant for the first fifteen minutes, and the people who arrived after us were served before us! A shambles yet again. There are serveral staff members around but none of them seem to have a specifc duty. We will not give them another chance. What a shame, when the food evntually arrived, it was fine.

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2  Thank DenrBlott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (32)
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22 - 26 of 32 reviews

Reviewed 9 January 2014

We visited The Rugby Hotel thanks to a Groupon offer; 2 course meal and a drink for £19.
Overall, not an experience I will repeat, not even for £19!
The service was poor; the waitress had little knowledge of the meals on offer, and even less knowledge of the drinks available.
The drinks included in the offer were limited.
The bar did not serve bitter!!!
The 2-course offer could only be a starter and main (having a main and pudding was not an option)
Several of the dishes were not available, even though it was early in the evening and there were only 5 choices on the menu to start with.
Steaks were not included in the offer (understandably) but if you wanted to upgrade to a steak there was a £7.50 premium, even if the steak was only £3 more on the menu!!
Bread was not forthcoming.
Service was slow; we were often chasing items and members of our party had to start without others being served.
Certainly not worth the full price version!!

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1  Thank Zoe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

We've eaten out several times on Xmas Day, in different places - it's always over-priced for what you get (however much or little you pay!) so at £45 we didn't have particularly high expectations (other hotels locally charge £60-£80). Food was just about ok, but service was truly atrocious as only 2 members of staff as far as we could tell for both bar & table service. Very disappointing.

No-one to meet & greet as we arrived so we went to the bar for drinks & took comfy sofas. When our meal-time arrived at 2pm one of us went to look for someone to say 'we're here' but no-one was around. We found our table and seated ourselves. The first sitting were largely still waiting fir their desserts.

35mins later starters arrived, delivered by the same two staff who had been serving at the bar, with no apology for the delay. My soup was very very good, clearly home-made to a good recipe. When a chef & meat arrived at the carvery another 1/2hour later, we abandoned our dirty starter plates that hadn't been collected and went up. All fine, cheerful professional staff who knew what they were doing, Beef very rare no-one in our group wanted it, but that's personal choice. Got back to table & starter plates had been cleared, but no-one to ask for more drinks & no-one at the bar! We ran out of cranberry sauce before I got any, again no-one at all to ask. Roast potatoes were inedible - tasted like they'd been reheated/kept hot too long... completely dried up with leathery outer. Turkey was good tho' and plenty of it, veg were fine, nice rich gravy. Desserts fine but we were pretty fed up by then.

At 4.40, having been there almost 3hours in all, we abandoned all hope of getting our coffees, asked for the cost of those to be removed from the bill, paid and left. Manager was apologetic but offered no explanation as to what had happened. The 4pm sitting were still waiting in the bar...

Based on the service we received, I doubt we'll be back.

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1  Thank AliHipRug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

Quite simply the best burger menu....the best ive tasted...friendly staff...comfortable relaxing environment and a very satisfied stomach! All in my lunchbreak! Get yourself here! I most certainly will be going back again

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Thank Alistair88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

Was in this hotel as a guest of my family for a Christams day dinner. Service was poor, not enough staff and at one point none visible to anyone, my partner had to go to the kitchen to find someone. Long wait to be served at bar. The meal - since when do you carve turky, beef and ham on the same board using the same knife? Carrots over cooked, sprouts under cooked, roast potatoes hard skins, no mashed potatoe and no bread sauce. overall meal was poor.
Open fire with no guards around - this was a family event with small children present.
As a Hotel it maybe ok, but for large events - forget it. Other parties present were also saying similar comments.

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1  Thank Guy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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