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“Purchased a groupon voucher”

The Grill Restaurant at The Rugby Hotel
Ranked #115 of 195 Restaurants in Rugby
Cuisines: British
Dining options: Reservations
Restaurant details
Dining options: Reservations
Leamington Spa, United Kingdom
2 reviews
“Purchased a groupon voucher”
Reviewed 22 January 2014

The food was very good but there could be a better choice as if you are not a great meat lover you are limited for options. The surroundings are very cosy with open fire in the bar area and the staff very friendly.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 reviews from our community

Visitor rating
    9
    7
    4
    7
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Rugby, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“bad management / christmas dinner”
Reviewed 21 January 2014

this was the first Christmas dinner my partner and I went out to instead of having it at home, we were looking forward to going out. when we arrived we were greed by no one from the of set we could see that they were under staffed and when you could get someone they were rushed off there feet, it made us feel uncomfortable.
the food was average not Christmas dinner standard, they only accounted for one bread roll per person which was odd I was not aloud another one!
over all it was just bad management. I never write reviews I always give the place a chance to speak for themselves if I have a complaint but after emailing over 5 times I have heard nothing which shows again bad management!

    • Value
    • Service
Helpful?
2 Thank saraemily01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Poor service, nothing stocked”
Reviewed 13 January 2014 via mobile

I recently went to this hotel for a meal. To say I was disappointed would be an understatement. We were the first in the restaurant yet waited a terribly long time for our meal, half way through our meal a party of four came in - there was no cider, no mash potato, not enough crab for one order, the wrong starters were bought out, the waiter was too busy moaning about the chef, didn't know the soup even when asked twice and generally the place was very understaffed even for the few people who filtered in while we were there! Wouldn't go back!

Helpful?
1 Thank cakes90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
Level 2 Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Groupon deal”
Reviewed 13 January 2014

We visited the Rugby Hotel for the second time for lunch last Saturday (the first visit was not a Groupon deal). We wondered if perhaps we may have been unlucky the first time. The deal was a burger with side and drink for two for £13, you would think we couldn't go wrong! Ah but yes, it all went horribly wrong - AGAIN! The building/restaurant is nice enough and we are local so would use the place regularly if only they could sort out the service - which is abysmal! We were firstly given the wrong menu for the deal, OK that's not too terrible, we realized this and collected the correct one from reception. We then had to search for a waitress to take our order having waited for 15 minutes. We then waited THIRTY FIVE minutes for our food to arrive! We were the only people in the restaurant for the first fifteen minutes, and the people who arrived after us were served before us! A shambles yet again. There are serveral staff members around but none of them seem to have a specifc duty. We will not give them another chance. What a shame, when the food evntually arrived, it was fine.

    • Value
    • Service
Helpful?
2 Thank DenrBlott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Disappointing”
Reviewed 9 January 2014

We visited The Rugby Hotel thanks to a Groupon offer; 2 course meal and a drink for £19.
Overall, not an experience I will repeat, not even for £19!
The service was poor; the waitress had little knowledge of the meals on offer, and even less knowledge of the drinks available.
The drinks included in the offer were limited.
The bar did not serve bitter!!!
The 2-course offer could only be a starter and main (having a main and pudding was not an option)
Several of the dishes were not available, even though it was early in the evening and there were only 5 choices on the menu to start with.
Steaks were not included in the offer (understandably) but if you wanted to upgrade to a steak there was a £7.50 premium, even if the steak was only £3 more on the menu!!
Bread was not forthcoming.
Service was slow; we were often chasing items and members of our party had to start without others being served.
Certainly not worth the full price version!!

    • Value
    • Service
Helpful?
1 Thank Zoe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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