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“Good Food, Friendly but Slow Service”

The Grill Restaurant at The Rugby Hotel
Ranked #128 of 189 Restaurants in Rugby
Cuisines: Bar, British, Pub
Dining options: Dinner, Breakfast, Reservations, Seating, Serves Alcohol, Waitstaff
Restaurant details
Dining options: Dinner, Breakfast, Reservations, Seating, Serves Alcohol, Waitstaff
Rugby, United Kingdom
Level Contributor
15 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Good Food, Friendly but Slow Service”
Reviewed 11 March 2014

Pretty much as the title suggests the food is of above average quality & reasonable value; the service was very friendly, which almost made the long wait tolerable.

Would we go back - yes - so long as we're not in a rush.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank XXXChrisXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 reviews from our community

Visitor rating
    8
    7
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    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Rugby, United Kingdom
Level Contributor
20 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Nice burger, no atmosphere, overpriced drinks”
Reviewed 24 February 2014 via mobile

We went to the grill at the Rugby Hotel for a meal on saturday night as we had a Groupon deal for burger and fries for two for £10. The burger was really good although missing some of the contents mentioned on the menu. We went for the dubliner and the parisienne as recommended by the waitress. Sadly we were the only people in the bar and as the music kept going off we were eating in silence. Service was ok, but we were totally unimpressed when they charged nearly £6 for one small glass of red wine. Clearly how they make their money back on the Groupon deal. Don't think we will be going back as the drinks were a rip off! We could have gone somewhere with a bit more atmosphere for what we ended up paying.

Helpful?
2 Thank 911Georgie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Hospitality appalling”
Reviewed 5 February 2014

Went to this hotel only for dinner on my daughters first birthday which was a Tuesday evening. The welcoming was unfriendly and were informed that they might not be able to serve us as it was busy (there were 5 people in the restaurant and only 3 of us) after checking with the chef we were informed that they could not serve us despite the fact I had a one year old in her pram and it was terrible weather outside I was not impressed at the service and have never been turned away from a restaurant because it was too busy with 5 people!! I will not recommend here to anyone especially families. Disgraceful hospitality and attitude!!

Helpful?
2 Thank mynameistallula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leamington Spa, United Kingdom
2 reviews
“Purchased a groupon voucher”
Reviewed 22 January 2014

The food was very good but there could be a better choice as if you are not a great meat lover you are limited for options. The surroundings are very cosy with open fire in the bar area and the staff very friendly.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“bad management / christmas dinner”
Reviewed 21 January 2014

this was the first Christmas dinner my partner and I went out to instead of having it at home, we were looking forward to going out. when we arrived we were greed by no one from the of set we could see that they were under staffed and when you could get someone they were rushed off there feet, it made us feel uncomfortable.
the food was average not Christmas dinner standard, they only accounted for one bread roll per person which was odd I was not aloud another one!
over all it was just bad management. I never write reviews I always give the place a chance to speak for themselves if I have a complaint but after emailing over 5 times I have heard nothing which shows again bad management!

    • Value
    • Service
Helpful?
2 Thank saraemily01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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