I spent 8 nights here on a business trip and must say I was disappointed. Reading previous reviews (while already at the hotel) it is sad to note the only time management responds is when it is positive feedback. That sort of gives an idea on the attitude there.
Lets start with good points. Location was good, as you could walk to the city center. Hotel freshly painted. Breakfast was decent, with apples, cereal ,cold milk and juice on hand and a limited hot breakfast to order which turned out to be tasty. Staff were pleasant enough, although rather lethargic, especially as the day wore on.
Points that need improvement. Front desk not always manned, bell often not answered. More than once I collected my own room key , which means anyone else could too. Don't try check
out at an odd time, settle your bill the night before. No safe in the room for your passport or money, which meant due to lack of security the need to have it with you (most basic hotels even third world countries have a small safe) Tea/coffee in rooms was there, no biscuits though, not on any of the nights I stayed. Cups were mismatched , and probably only rinsed in the bathroom sink, they did not seem to change during the stay. A couple of glasses for water would have made a difference, but that seem too much effort. Housekeeping needs a kick to get moving. One day no housekeeping was done at all, lucky I am in the habit of making my own bed. Two days to change light bulbs , bathroom floor NEVER cleaned( I kept track as there was a dead fly on the floor from day 1until check out) , which makes you wonder do they vacuum carpets? Bedding is changed when? After spilling coffee on the bed, I requested clean sheets,-housekeeping moved the sheet so the stain was now at the foot of the bed and assumed it would not be noticed. Then the bed...three pillows on a double , why? Bed saggy when slept in by two, making for poor sleep.Oh, and thank goodness it was not a romantic get away as the bed squeeks and groans at any movement. The area where most people sit to do shoes up, sagged badly. On inspection at the end of the stay, checking for lose items, I realised the base is damaged there as well.
The hotel is an old building I understand that, but the carpets were washed when? The curtains in the room have faded patches on them , the net is torn. No blind on the bathroom window, yes it does face the sky but it would have been a nice touch. A couple of the stairs seem to be held together by the carpet as they sag badly when walked on in the center . If this was "under the hammer" they would tell you to check it first before buying.Seems a lick of paint is considered refurbishment, to this hotel.
While there the local paper had a two page splurge on the hotel. Whatever money the hotel paid for the cover and the party they threw the week before I arrived would have been better spent on doing up basics.
Oh and wi fi doesn't reach the top level very well so , invest in a 3 G if you plan to stay. Would I stay there again through choice. Most likely not.
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- Also Known As:
- Grosvenor Hotel Rugby
- The Grosvenor Hotel Rugby, Warwickshire