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“Girlie weekend”
5 of 5 bubbles Review of The Belfry

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The Belfry
Ranked #1 of 1 Hotels in Wishaw
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Girlie weekend”
5 of 5 bubbles Reviewed 1 June 2014

Wow the Belfry have spent a lot of money upgrading the hotel, and it shows. It is a fantastic place to go. Staff from concierge to reception to bar staff to waitress staff was impeccable. Nothing seemed too much trouble for any of them, and they all looked very happy to be working there.
Had Fire & Ice treatment on Saturday that was so nice, again the staff were very nice.
Sat at hole 10 to have a coffee and watch the folders tee off the Ballesteros tee.
I would recommend this package to anyone.

  • Stayed May 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Joyce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn H, Manager at The Belfry, responded to this review, 9 June 2014
Joyce D

Thank you for your recent review. It was so nice to read that your time here was enjoyed and that the staff along with the hotel come together for an overall positive experience. We are constantly working hard with our employees to ensure our guests leave the property having had a great time here with us. Our Fire & Ice experience has recently been refurbished and I am so glad to hear that you had a fantastic experience.

I hope you will be back soon,

Kind regards
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Halifax UK
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed 31 May 2014

£175 per night, then an extra £15 for internet access.
No bottled water or biscuits in the room on the complementary tray.
This paper napkins at breakfast and generally over priced bar charges.
The corridors in the outer buildings also need a good clean.
If you are spending your own money and don't need to stay here for the golf etc, why not look elsewhere. Moxhull Hall, New Hall, Moor Hall for example.
These all offer a more all round service with cheaper rates.

I would only go back to The Belfry if I had no other choice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeTHalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn H, Manager at The Belfry, responded to this review, 9 June 2014
MikeTHallifax

Thank you for taking the time to write a review. I am sorry that you feel the price point is misplaced, we do feel that our newly refurbished hotel, along with it’s enhanced products and services reflects The Belfry and our £26m investment. It is disappointing you found the public areas below an acceptable standard of cleanliness, we have designated housekeepers in these areas to keep our brand new environment in the best possible condition. I of course take on board your thoughts and would hope that you will not be away too long.

With best wishes
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Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

Arrived in the car park to be greeted by a member of staff who took my luggage and golf clubs straight from my car. I was reunited with my clubs on the back of a buggy on the first tee, and my luggage was in my room after my round. The Brabazon is just the stuff of legend! The 26 million pound facelift shows everywhere, the bedrooms have had face lifts and the public areas are stylish and modern. Meeting rooms everywhere, the place is seriously corporate, with the bar being full of expense account types. Breakfast ok, if not spectacular

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn H, Manager at The Belfry, responded to this review, 9 June 2014
Mike B

Thank you very much for your recent review. It is all I could want as MD to read that what we are working to achieve is actually translating to our guests and their experience. Fantastic!
Please come back soon.

Best wishes
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London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 29 May 2014

On returning from Wales last weekend to Hertfordshire, we booked a overnight stay at The Belfry.
Not being a golfer myself, I was however keen to visit one of the famous golf hotels in the world. My wife booked dinner bed and breakfast. Checking in was straight forward, nothing special but was told on arrival that our meal reservation was fo 20 minutes after we checkd in. Impossible my wife said and the receptionist with difficulty put our meal back by 30 minutes. Our room it has to be said was a pleasant room. We went down to dinner and in this very large restaurant there were 4 or 5 tables occupied. What was the rush we thought. The waitress offered us a special menue as it was inclusive in our booking. A very poor menue with very little choice. We ordered 2 gin and tonics and bottled water. We sat and watched other diners sit and wait for very young untrained staff to serve the drinks and food that failed to turn up. After an hour I was served with burnt duck and "baked means" and my wife served with with luke warm fish etc. which she returned, by the time her meal arrived reheated I had finished my meal, just as the gin and tonics arrived. We were told not to worry as they were free of charge. In the meantime all the diners aroud us were getting more angry. We left without finishing our dogs dinner. We returned to our room to find that bottled water had not been supplied. I went to reception to ask for water and after 5 minutes was told "water is free only in the super de luxe rooms, and I would have to pay £4 per bottle. On complaining I was given a bottle from the bar without charge.

The hotel is the worst I have visited for service and food as members of staff are not trained either to take orders from guests nor are they able to get managers to assist them when things go horribly wrong.

This hotel has visitors from all over the world and I would like to say "thank goodness I know of no other hotel like this in the UK


ch

Room Tip: We were on the first floor, it was rather noisy outside
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leslie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn H, Manager at The Belfry, responded to this review, 9 June 2014
Dear Leslie w

I was of course extremely sorry to read of your poor dining experience in our Ryder Grill. I have taken it back to the restaurant manager, and our Chef.
I would like to highlight that we do have a number of new young staff being trained and i extend apologies for how this affected your evening. Overall I am very sorry you did not enjoy yourselves, we have recently had many positive comments for our Ryder Grill restaurant and it is a shame you do not have this same experience.
Regards
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Brill, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

We stayed at the Belfry as part of a group for the weekend. The hotel staff were very welcoming and nothing was too much trouble. The rooms were a good size and comfortable. We needed to swap rooms on arrival and I always think the mark of a very good hotel is how they handle such problems on a busy weekend. For that they would get 5 stars.. Excellent service and very helpful staff.
Breakfast probably one of the best self-service breakfasts ever. Good quality, hot and plentiful and a good choice. The young ladies who showed us to our table were brilliant! Hats off to The Belfry for giving equal job opportunities to less-abled people. It was lovely to see.
The reason I have had to mark them down (really only half a star) was the quality of the food at our black tie event. The lamb was a bit too fatty and the ratatouille was over-cooked and oily. The pudding was sickly sweet and the cheese board (of which there had been no mention, but was gratefully received) arrived after the coffee!
Overall - 4 and a half stars.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn H, Manager at The Belfry, responded to this review, 29 May 2014
Dear NewFran

Thank you for your review following your recent stay here with us. As a ‘non-golfer’ your thoughts are appreciated and I would like to express thanks for your kind words overall. I see that the food element is where we fell short a little in your eyes and I have taken this back to the Head Chef so thanks again for this. I hope that we can get our ‘half star’ back in the very near future should you return to us.

With best wishes,
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Manchester, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

We stayed for a family break and unfortunately were not told that the spa was closed for refurbishment. The hotel very kindly compensated for this with a complimentary afternoon tea which was delicious and the service was fantastic.

The hotel refurbishment is excellent, really attention to detail and the Ryder restaurant provided us with quality breakfast and dinner for two nights.

The rooms are spacious and decorated to a very high standard with comfortable beds. The staff are exceptionally attentive making for a very enjoyable stay.

The only thing that lets this hotel down and unfortunately for us it's important is the lead sure facilities. In the ladies changing rooms three of the hair dryers were out of order, the sauna and steam room were all broken and you have to pay to get access to the fire and ice experience.it just meant that after a swim there is nothing more to offer by way of leisure facilities really.

The gym however is very good.

Overall a very enjoyable stay I just hope the leisure facilities get an overhaul soon

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn H, Manager at The Belfry, responded to this review, 29 May 2014
Dear Tommkel

Thank you for taking the time to complete a review following your visit. It was disappointing to read that the leisure facilities were functioning on so little and sincerely apologise for this, we are working towards these issues to re-instate them, and I have fed back to our maintenance department on the broken items mentioned.

I am glad to note however that all other aspects of your stay were enjoyable to you and I hope that you will be returning to us very soon.

Kind regards
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Northampton, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 26 May 2014 via mobile

After the multi million pound refurbishment, we were expecting the wow factor, I'm sorry to say that it missed on quite a few levels!! We arrived to a lovely reception from the staff and they were very professional and friendly. We had upgraded to a superior room which entitled us to robe and slippers, mineral water, fruit and chocolate. Nice! We spent most of the first day chasing our robe and slippers so we could go to the spa. We knew the treatment rooms hadn't opened yet but we were led to believe by the website that the steam and the sauna were open, another disappointment they weren't!
Although they had spent loads of money on the refurb, I felt they had spent the money in the wrong areas, there was still no air con in the bedrooms, just a chundering noisy radiator that didn't even get warm! No heated towel radiator to the bathroom so damp towels this morning and the room was very dark. The curtain fabric was too chunky so enclosed the window it making it even more dark.
Again chased the superior package for our rooms.......fruit which turned out to be 3 Granny Smiths apples, chicks and 2 small bottles of water.
The website is misleading, someone needs to update with honesty, the marketing department want shooting!!
The girls on reception were fab along with Abbie who was most understanding and empathetic to our grumbles, a bottle of Prosecco on the house quickly appeared which was most appreciated. Don't get me wrong we had a lovely weekend breakfast was yummy but priorities of the spending of the refurb budget was put in the wrong places, staff were great when you grumbled but it missed the mark and they were not ready in the first place. I just hope it is teething problems in the first few weeks, they really need to step up to the plate, we did get our upgrade payment refunded. Thank you x

Stayed May 2014, travelled with friends
Helpful?
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn H, Manager at The Belfry, responded to this review, 29 May 2014
Dear Mary T

Thank you for your review. How disappointing to read though that what should have been a seamless arrangement for your upgrade extras, was not. I assure you that this information is with our Housekeeping department to review the ‘whys?’ and ‘hows?’, along with website checks via Marketing for accuracy. I am sorry for the discomfort of a warm room, we do have fans in every room to aid comfort. I take on board your further comments regarding décor and the light, thank you.
I have made Abbie aware of your lovely comments it is always pleasing to read that our staff have endeavoured to rectify matters.
Overall I hope that you felt you enjoyed your stay here with us.

Kind regards
Lynn
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Additional Information about The Belfry

Property: The Belfry
Address: Lichfield Road | West Midlands, Wishaw B76 9PR, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Wishaw
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Wishaw
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Belfry 4*
Number of rooms: 319
Official Description (provided by the hotel):
Experience The Belfry...Steeped in history, yet combining modern comfort, The Belfry is a complete leisure and golf destination combined with a superb range of facilities all set within 550 acres of beautiful English countryside. With a central location we are easily accessible from all over the UK via the region's excellent road and rail links. ESCAPE: Everyone has a different idea of what a leisure break should be. That's why you can choose how you spend your time at The Belfry. Our sole ambition is to create the perfect experience for you, whatever it is that you enjoy doing. Whether you want to relax in our fantastic refurbished Fire & Ice, be pampered at the spa, revitalise in the leisure club with its two spa pools, sauna, solarium and extensive gym, play 18 holes on one of our three golf courses, enjoy fresh food with one of our dining experiences or have a fun-packed break with the kids in one of our 319 rooms, the choice is yours at The Belfry. PLAY: Perfect greens, world-famous holes, stunning views and exhilarating match play: Golf at The Belfry has it all. As the UK headquarters of the PGA and spiritual home of the Ryder Cup, the noble game and The Belfry are inextricably linked. The Belfry has become synonymous with golf and a Mecca for both professional and amateur players. Our two stunning Championship courses, sculpted from 550 acres of lush North Warwickshire countryside, have provoked some of the most dramatic moments in the history of the sport. Play The Brabazon, our internationally recognised championship course. Play the PGA National, England's only American links-style PGA course. Or play The Derby - a shorter, more relaxed course for players of all levels. Better still, make a break of it and play all three. Need a little help with your game? The PGA National Golf Academy houses a 34 bay flood-lit Driving Range, National Custom Fit Centre, putting green and a short game area. With over 20 PGA qualified Golf Professionals we offer world-class golf tuition, practice facilities and custom fitting for golfers of all abilities, from age four and upwards! DINE: Whether informal or indulgent, for business or pleasure, intimate or celebratory - our range of dining experiences offers the freshest ingredients, all beautifully prepared and served in world-renowned surroundings. Enjoy a glass of Champagne in The Brabazon Bar before indulging in great food in The Ryder Grill. At Sam's Bar - the perfect 19th hole - we serve up a menu of home-cooked favourites, whilst The Leisure Cafe offers lighter, healthier snacks for those hitting the gym and spa. ... more   less 
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Also Known As:
The Belfry Hotel Wishaw
Belfry Hotel Wishaw
Belfry Wishaw
The Belfry Wishaw, Warwickshire, UK

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