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“Nothing more than a jumped-up Travelodge!”

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Copthorne Hotel Merry Hill Dudley
Ranked #1 of 2 Hotels in Breierley Hill
Valencia, Comunidad Valenciana, Spain
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nothing more than a jumped-up Travelodge!”
Reviewed 1 January 2013

How this hotel gets 4* is beyond me! Oh wait, the upgrade for an extra 50GBP per night for 2 people is one reason and the fitness centre/spa (quite pricey) is another reason but the basic room is nothing special and definitely not above the standard of a normal Travelodge or Ibis.

Pros:
It was cheap (160€ for 3 nights as we stayed during the low period between Christmas and New Year).
Check in and out were both very quick and easy.
It's location is great as it's a 5 minute walk to Merry Hill, my grandparents etc live close by and we could get everywhere quickly as the weather was horrific.
The room was always clean, warm, quite big and the bed was comfortable.

Cons:
The TV is almost exactly the same 14" one that I had in the mid-90s! As the bedroom is quite big, you could barely make anything out as it's on the other side of the room.
There wasn’t a safe in the room, so we had to take our valuables, passports etc with us everywhere we went.
The turquoise colour of the corridors and rooms is from the 70s and it's almost the same shade as those that you'd find in a house that hasn't been redesigned for decades.
The electrical sockets are on the opposite side of the room to the bed, so charging your phone overnight and then turning off your alarm in the morning etc is a hassle.
The shower felt like an attack on my skin as the shower head jet couldn’t be turned/changed or the pressure changed.
The linen was alright but the pillows were wafer thin.

Basically, to sleep and nothing else, this hotel is a decent option. To relax in, for a great stay it's not really the place you're looking for as this comes no where near basic 4* standards.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 21 January 2013
Dear Rob M

Many thansk for your recent post. I was disappointed to rad that you were not entirely satisfied. Please accept my sincere apologies for this.

I was concerned by your initial comment about the upgrade cost, as moving from a standard to club is available for just £24 and includes a host of additional benefits such as drinks vouchers etc. For £50 I would have expected you to have booked the Kind Suite which has many fantastic facilities, such as spa bath, seperate lounge area but to mention two. Please feel free to contact me directly with details of your booking and I can check what you paid matt.ward@millenniumhotels.co.uk

We also offer a safety deposit box from the main hotel reception.

Thank you once again

Yours sincerely

Matt Ward
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (243)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Norwich, Norfolk
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 December 2012

We stayed here for one night before Christmas in order to meet up with family. We had a lovely big room which overlooked the main entrance . Despite the functions taking place in the hotel, we were not disturbed by people leaving late at night.
Our room was very comfortable,spotless and well furnished, with a nice bathroom. The staff were all extremely helpful. We enjoyed a lovely meal in the evening and a good breakfast the following morning. The hotel is only a short walk to the Merry Hill shopping centre, so we were able to go there before leaving, without having to worry about car parking. We would not hesitate about staying here again.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andreabocelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 21 January 2013
Dear Andrea

Thank you so much for your kind post. I will be sure to pass your comments onto the team here also.

We hope to welcome you back aagin soon

Yours sincerely

Matt Ward
General Manager
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Staffs
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 December 2012

What a brilliant night! This Broadway-themed party night was right up my street - I didn't stop singing and dancing all night. Great live entertainment followed by a disco, fab food, atmosphere was fantastic, and great value. I can't praise Matt Ward and his team enough for making this a night to remember. I also stayed over in the hotel in a lovely room overlooking the marina. Great facilities and a hearty breakfast - just what you need to set you up for a day Christmas shopping at Merry Hill. The staff couldn't have been more helpful and I would definitely recommend this as the place in the Black Country to book your Christmas do. Katie from BNI Black Country.

Room Tip: i can recommend the 4th floor overlooking the marina
See more room tips
  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StaffsKatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 20 December 2012
Dear Katie

It was a pleasure to read your recent review and that you and your party had enjoyed the Christmas gathering last week.

Have a great Christmas and look forwards to welcoming you back in the New Year.

Yours sincerely

Matt
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Northampton, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 December 2012

We just stayed a night, the location is great. You can walk to shopping centre and restaurants very closeby. Staff were friendly enough at check-in and out. The room was large, well equipped although a little dated. Indoor pool was great, again decor a little dated.
Overall comfortable place to stay and great value for the price we paid, would happily stay here again

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toby d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 20 December 2012
Dear Toby D

Thank you for your recent review, I was pleased to see that you had enjoyed all areas as well as the surrounding amenities.

We hope to welcome you again in 2013.

Have a lovely Christmas.

Yours sincerely

Matt Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton
2 reviews
Reviewed 17 December 2012

Great night had by all at the Copthorne Hotel Merry Hill Dudley, Matt Ward and his staff made everyone extremely welcome. The food was first-class and the entertainment was themed on Broadway, the singers and dancers were terrific and DJ managed to accomodate some awesome Dad dancing, the room looked great with the huge wall graphics of broadway which added to the superb atmosphere. Thanks for making this a great Christmas Party night to remember. Steve Smith - The Studio.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smithy247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 20 December 2012
Dear Mr Smith

Thank you so much for taking the time to share your recent experience by posting your review. I was delighted to read that you had enjoyed all aspects of the Broadway Christmas Party.

We hope to welcome you again in 2013

Thank you once again

Yours sincerely

Matt Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2012

We spent a fantastic Christmas night at the copthorne. Matt and his team were fabulous hosts, supplying entertainment, atmosphere and an ambiance that could only result in a brilliant night! The themed night, a celebration of show tunes, not only included a live act who were great but a dj who listened not what the audience wanted to hear and duly produced the goods

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andymogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 15 December 2012
Dear Andymogg

I was delighted to read that you had enjoyed your Christmas party and appreciated the live act and DJ. We are very proud of the show and delighted that you had a great night.

Thank you for taking the time to share your experience with others and we hope to welcome you back in 2013.

Have a lovely Christmas and New Year

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2012

I attended the Broadway or Bust Christmas Extravaganza at The Copthorne Hotel on 13th December 2012. To sum it up:

Brilliant party night,
Good food,
Great service
Fantastic show.

Thank you to Matt Ward, General manager for making us all so welcome.

Michele Ibbs
I'm Your P.A. Limited

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Shellybabe2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 15 December 2012
Dear Michele

Thank you so much for taking the time to post a review following your seasonal visit to the hotel. It was a pleasure to meet up with you and your colleagues. I was delighted to read that everyone had enjoyed their experience....same time next year!!

Thank you once again and have a fantastic Christmas and New Year.

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Merry Hill Dudley

Property: Copthorne Hotel Merry Hill Dudley
Address: Level Street | The Waterfront, Breierley Hill DY5 1UR, England
Phone Number:
Region: United Kingdom > England > West Midlands > Breierley Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Breierley Hill
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Merry Hill Dudley 4*
Number of rooms: 138
Official Description (provided by the hotel):
Copthorne Hotel Birmingham Dudley. In the heart of the Black Country just 11 miles to the west of Birmingham, this fine modern hotel overlooks the picturesque Canal Marina and is just minutes away on foot from the prestigious Intu Merry Hill shopping complex. The hotel boasts 138 rooms & suites as well as impressive conference and banqueting facilities, catering for up to 600 delegates for meetings, weddings and conferences. Relax in our Le Club leisure centre whilst enjoying a beauty treatment or workout in the gym before taking a dip in the heated pool. Visitors can explore many various attractions, from Dudley Zoo, West Midlands Safari Park, Cadbury World and the Black Country Living Museum. Birmingham city centre is a short drive away with excellent shopping at the Bullring shopping mall, theatres and the Barclaycard Arena to watch all the major music artistes from around the world. With excellent access to the M5, M6 and M54 motorways and Birmingham International Airport, the Copthorne Hotel Birmingham Dudley looks forward to welcoming you as our guest. ... more   less 
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Also Known As:
Copthorne Merry Hill Hotel Dudley
Dudley Copthorne Merry Hill
Copthorne Hotel Merry Hill Dudley West Midlands, UK

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