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“Spa Facilities”

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Copthorne Hotel Merry Hill Dudley
Ranked #1 of 2 Hotels in Breierley Hill
Reviewed 11 November 2013

I don't like giving negative reviews, so I won't but.... there are a few points I need to mention. We booked a Spa treatment through WIGIG (voucher type system) was only £10, for a 15 minute treatment. I had a back, neck and shoulder massage, as did my friend and it was wonderful. We thoroughly enjoyed it. The relaxation area is pretty non existent, plastic chairs and tables. The changing facilities need an update, rusty shower areas. Only 1 working hair drying, no electric points for hair straighteners. Swimming pool, Sauna and steam room were satisfactory, but lack of seating around the pool, only about 5 plastic chairs and 2 or 3 relaxers. Staff very friendly and helpful, just a general feel of old and needing updating.

  • Stayed: November 2013, travelled with friends
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Thank JJ123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this reviewResponded 12 November 2013

Dear JJ123456789

Thank you for your recent post, though I was sorry to read that you were not entirely satisfied with your experience at the hotel and particularly your spa experience.

This year we have invested in several areas to enhance the offer, such as poolside decoration, new steam room, gym and studio decoration etc.

In addition we have some new equipment arriving for the gym area that will be with us late December.

Thank you for your kind words regarding the service and treatments you received as these are areas that we do pride ourselves on.

We do hope you will come back again soon

Yours sincerely

Matt Ward
General Manager

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689 - 695 of 1,088 reviews

Reviewed 10 November 2013

We stayed here for one night on a stopover.
The hotel is right next to the Merry Hill shopping centre. There was plenty of car parking available and hotel has a nice entrance. Reception is big, spacious area, and the receptionist was very friendly and quick to check us in.
Our room was on the 4th floor, a really big room - with great views out over the canal. The room was clean, with everything we needed (except biscuits), bathroom was nice with a great powerful shower. Bed was big and comfortable and was very impressed with the room.
We used pool and leisure facilities twice during our stay - and again were very impressed. Jacuzzi was nice, good sized pool, and great steam room and sauna.
We didn't eat whilst at hotel so can't comment on food.
I would definitely recommend this hotel, we couldn't have been happier with it.

  • Stayed: November 2013, travelled as a couple
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Thank Gareth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this reviewResponded 11 November 2013

Dear Gareth P

Thank you for taking the time to share your recent experience by posting a review. I was delighted to read that you had enjoyed your time with us and hope to welcome you again soon.

Yours sincerely

Matt Ward
General Manager

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Reviewed 4 November 2013

We have visited the Copthorne in Merry Hill a number of times as it has become our regular venue for the annual army reunion. The room is very comfortable spacious clean. Sadly the decor is about ambience and the lighting is terrible for ladies to do their makeup. My husband also struggled to insert his contract lens. My answer is I end up taking my own magnifying mirror on its stand. The mirrors in the bathroom are very clever providing you don't have a bath or shower first, as they steam up and no use at all. The hairdryer is on a very good place though and having another socket at the dressing makes it perfect for additional straighteners. BUT WHY OH WHY , in this day and age is WiFi chargeable. A hotel of this caliber should include it, throughout the venue. Holiday Inn is including it, Copthorne you need to start including it for all, not just upgrades.
Now taking of lighting, what is going on in the bar and restaurant. The lighting it's terrible, and think it is in need of a refit. The breakfast is always good and the quality of the sausages is a test of how good the ingredients are, But again the toaster is pathetic in how long it takes too work and suggest you install a second one too cope with busy breakfast times.

  • Stayed: October 2013, travelled with friends
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Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this reviewResponded 11 November 2013

Dear Susan S

Thank you for your recent post, I am delighted to update you that we have just alterted the lighting in the bar and restaurant area. We will also be changing the furniture in early December.

Thank you also for your kind comments regarding the breakfast.

We look forwards to welcoming you again

Yours sincerely

Matt Ward
General Manager

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Reviewed 30 October 2013

As nice as the copthorne is on the outside and downstairs the bedrooms are very old fashioned and desperately need updating. They don't look as though they have been decorated since the hotel opened. Also the reception staff were not very helpful

  • Stayed: September 2013, travelled with friends
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2  Thank 641Loulou41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this reviewResponded 1 November 2013

Dear 641Loulou1

Many thanks for your recent post, though I was sorry to read you were not entirely satisfied with the facilities and the servcie you received, in particular from the reception team, please accept my sincere apologies.

May I ask you to provide me with additional details of your reception experience - matt.ward@millenniumhotels.co.uk

In terms of the hotels upkeep, I can advise you that investment continues with the restaurant being our next project, wherby the furnture will be replaced early December. As for bedrooms we are underway with an inhouse redecoration program.

Thank you once again and I klook forwards to hearing from you soon

Yours sincerely

Matt Ward
General Manager

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Reviewed 28 October 2013

I wont go into too much detail but this hotel can be a mixed bag. Some days it is brilliant, some days it aint. Food is edible, there is plenty of it (usually). The main point for this hotel is the staff are friendly and will do what they can to help you.

Would be nice to see some more positive changes in this hotel coming up.

  • Stayed: September 2013, travelled on business
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1  Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this reviewResponded 30 October 2013

Dear Ian C

Thank you for taking the time to post your recent review. I would be most keen to hear more specifics of your recent experience, please feel free to contact me on matt.ward@millenniumhotels.co.uk

Yours sincerely

Matt Ward
General Manager

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Reviewed 26 October 2013

We stayed for 2 nights to attend an event nearby. The package rate was unbelievable value. My mother was in the room next to us and we both had rooms overlooking the canal. The rooms were fantastic, plenty of space. The food and drink was excellent and the staff were very friendly. They used their initiative when things needed doing or to solve problems - such as everyone arriving for breakfast at the same time. Would thoroughly recommend it and will stay there again

Stayed: October 2013, travelled with family
1  Thank JudithG10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this reviewResponded 28 October 2013

Dear JudithG10

I was delighted to read that you had enjoyed your recent stay with us. Thank you so much for sharing your experience and posting your review.

Yours sincerely

Matt Ward
General Manager

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Reviewed 26 October 2013

We stayed after booking online. Never been passed it before and really didnt know what to expect. Wow. This hotel is brilliant. From the minute we step foot in the place we was treated like royalty. We had a lovely time in the bar. The room was clean and the bathroom was amazing. Breakfast was ample and the staff are really nice. Well done. We will come back again.

  • Stayed: December 2012, travelled as a couple
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2  Thank Andy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this reviewResponded 28 October 2013

Dear Andy J

Thank you so much for your kind words following your recent and first stay at the hotel. We look forwards to welcoming you again soon.

Yours sincerely

Matt Ward
General Manager

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Additional Information about Copthorne Hotel Merry Hill Dudley

Address: The Copthorne Hotel Level Street | The Waterfront, Breierley Hill DY5 1UR, England
Region: United Kingdom > England > West Midlands > Breierley Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Breierley Hill
Price Range: £51 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Merry Hill Dudley 4*
Number of rooms: 138
Official Description (provided by the hotel):
Copthorne Hotel Birmingham Dudley. In the heart of the Black Country just 11 miles to the west of Birmingham, this fine modern hotel overlooks the picturesque Canal Marina and is just minutes away on foot from the prestigious Intu Merry Hill shopping complex. The hotel boasts 138 rooms & suites as well as impressive conference and banqueting facilities, catering for up to 600 delegates for meetings, weddings and conferences. Relax in our Le Club leisure centre whilst enjoying a beauty treatment or workout in the gym before taking a dip in the heated pool. Visitors can explore many various attractions, from Dudley Zoo, West Midlands Safari Park, Cadbury World and the Black Country Living Museum. Birmingham city centre is a short drive away with excellent shopping at the Bullring shopping mall, theatres and the Barclaycard Arena to watch all the major music artistes from around the world. With excellent access to the M5, M6 and M54 motorways and Birmingham International Airport, the Copthorne Hotel Birmingham Dudley looks forward to welcoming you as our guest. ... more   less 
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Also Known As:
Copthorne Merry Hill Hotel Dudley
Dudley Copthorne Merry Hill
Copthorne Hotel Merry Hill Dudley West Midlands, UK

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