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“Lovely stay”

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Copthorne Hotel Merry Hill Dudley
Ranked #1 of 2 Hotels in Breierley Hill
Manchester, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely stay”
Reviewed 1 July 2014

We have stayed here twice and love the hotel, views and location. The hotel serves very nice food, the rooms are very comfortable and clean, (just a little dated). The staff are friendly and helpful. Great place to also visit the Black Country living Museum. Merryhill shopping centre is fantastic and just across the road. Nice walk along the canal too.

Room Tip: Ask for the Club room upgrade overlooking the canal, good value!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrotterstwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 3 July 2014
Dear Globetrottertwo

I was delighted to read that you had enjoyed your second stay with us. Thank you for taking the time to post a review.

We hope to welcome you back again soon

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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967 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (244)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Thetford, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 June 2014

Having taken advantage of a pre-booked, discounted offer-with a room upgrade included,I was very impressed with my booking. Having booked 3 double rooms for family members, all were of a good, clean standard-perhaps a little dated now, but perfectly suited our requirements. Would most certainly advise/urge the upgrade-if on offer, to these deluxe rooms as ours also included drinks vouchers at the bar, free breakfast & newspaper. The hotel ideally located for a shopping expedition at the Merry Hill Centre which has all the top brand stores you would expect of a modern shopping Mall. It is only short drive into Birmingham, Dudley, Wolverhampton-all of which is also on the doorstep. There is also the more attractive areas such as the Clent Hills, Stourbridge with its Steam railway, plus many more beauty spots no more than a 15 minute drive away. For a short leisure/shopping break this was a perfect hotel-at the price I paid!
One note of caution; the night I/my family stayed-a Saturday- had both a Wedding party and another private function going on which meant it was very busy & a little noisy into the small hours- would recommend checking if functions on if your sleep is a priority!

Room Tip: Upgrade to Deluxe if able!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nealrssll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 3 July 2014
Dear Bluebrummy

Thank you so much for taking the time to shar eyour recent experience by posting a review. I was delighted to see that you and your family had enjoyed your time with us and made great benefit from the wealth on offer in our local area. You are right, there really is heeps to do!

Our advanced purchase booking method is a great way to make savings on accommodation bookings and something that we highly recommend via our brand website once you know your travel plans are fixed.

Thank you once again

Yours sincerely

Matt Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
2 reviews
Reviewed 19 June 2014 via mobile

The very large reception hall is reminiscent of a grand European hotel except of course it was built more recently and is located on the outskirts of Dudley. The service at reception was excellent and I took the lift up to my room.

A couple of used wine glasses outside the door were a little off putting, however once inside everything seemed to be fine. The room has some stylish wooden fittings and I liked the marble finished bathroom. It was very comfortable although a careful refurbishment would smarten things up.

Back downstairs service at the bar was a bit slow and I paid £4 for a pint of Kronenbourg! I ate a rather decent meal in the restaurant although again it was a bit expensive. There's an interesting menu to choose from and the waitress did her job well.

With some money to spend and time to spare you could give this hotel a proper run out. It has a lot to offer.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stujof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 22 June 2014
Dear Stujof

Thank you so much for your kind words and recommendation. We hope to welcome you again soon.

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 June 2014

Stayed here for 3 nights on business trip. I was fortunate that as part of the deal I had an uprate to club class (£24 per night) so had free WiFi and drinks vouchers. I do not have breakfast so my review of the food is based only on evening meals. Since my last stay a few months ago the food seems somewhat better, but I still think it is a little over priced for the amount you get. They do have a special evening menu £19.00 for a couple of courses, and this seemed a popular choice.
The room was clean and tidy, and overlooked the canal basin. However any view was spoilt by the lack of cleaning. They look like they have not had the outside cleaned since installed. The room has no AC, so did get hot with the sun on the window most of the day.
WiFi is appallingly slow, and the notes in the room inform you that connection is set at 0.5 mB. It looks like you have to pay premium to get faster, but even though I was on Club status, still limited to low speed..
Car parking can be a problem with day visitors attending the Spa on site and the overflow Car Park did not seem well sign posted, but pointed to a pay an display area.
Would I go back, yes, it was ok for work, would I go on personal trip. Not sure, I would have to consider the deals and price first.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikonpictures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 22 June 2014
Dear Nikonpictures

Thank you for your recent review and kind words.

I can offer you feedback on a couple of points that you raised:

The Wi-Fi is something that we are working with our central procurement team currently to increase the speed.

The additional parking areas to the rear of the proprty are free so I was a little confused as to where you parked meaning payment was required!

The best available prices when travelling for pleasure can always be found on our brand website

Thank you once again

Yours sincerely

Matt Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 June 2014

Nice family room. Proper single bed instead of the usual sofa beds you get.
Room was spotless,
Bathroom was spotless,
Reception was very polite,
Thanks for the trouble you went to find sewing kit, brilliant service
Decor is a bit dated, but that's fine because if you book early enough you get fantastic rates,
If they had to upgrade the hotel it would no doubt have a kick back on price,
Will be back

Room Tip: Room 216' nice view of canal lock
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomexh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 22 June 2014
Dear tomexh

Many thanks for taking the time to offer feedback following your recent stay with us. Your kind words will be shared with the team.

I was delighted to read that you will stay with us again

Thank you for your kind words again

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottinghamshire, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2014 via mobile

Check in was very easy. The concierge was very helpful and recognised my name as I spoke to him earlier to check the restaurant closing time. The company I work for gives this hotel a serious amount of business during the year and as such would have expected free wifi. Breakfast on the first morning was a bit disappointing as there was hardly anything left under the plates. Bearing in mind it was around 8am and peak time, allowing the food to go empty is a poor show. I also ended up locked in a fire stairwell due to bad signage! Luckily my phone had just enough battery to ring reception and get someone to let me out before my phone died.

Restaurant service was slow.

Overall it was Ok but could be better.

Stayed March 2014, travelled on business
Helpful?
Thank beninnotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 15 June 2014
Dear beninnotts

Many thanks for your recent feedback and constructive comments. They will certainly be passed to the appropriate departmental manager's to review and act upon as necessary.

I was a little concerned by your comment regarding the fire escapes and as such have walked them all personally (something that our Duty Managers also do multiple times during the day). All routes do lead to an exit door with external access - if I have missed the point, please forgive me and I'd be very grateful for any additional comments you can offer me - matt.ward@millenniumhotels.co.uk

Please feel free to retain my contact details should they also be of future use to you

Thank you once again

Yours sincerely

Matt Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
westmidlands
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 June 2014

stayed at the copthorne hotel for a family wedding of my cousins, the wedding was just so beautiful , everything was really well done out and so pretty from the room chosen and the chairs all matching so well. my cousin looked wonderful, we thought the staff there looked after everyone very well nothing was too much trouble at all. the rooms were very spacious indeed and the bathroom was great , the room was so clean. we were there all day first a sit down 4 course dinner and then a buffet later on in the evening, all the food was good. the only thing that spoilt it was the high bar prices £4.85 for pint cider £4.10 for guiness and all other pints were disgusting prices indeed. not to mention the prices for shorts. you expect higher prices than some places but my husband payed less for drinks working in London that week which is just ridiculous indeed, I think the bar prices should definitely be looked at.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karen f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, 15 June 2014
Dear karen f

Thank you so much for taking the time to post a review having attended your cousins recent wedding. I was delighted to read that you had enjoyed your time with us. Your kind words will also be shared with the team.

Thank you once again

Yours sincerly

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Merry Hill Dudley

Property: Copthorne Hotel Merry Hill Dudley
Address: Level Street | The Waterfront, Breierley Hill DY5 1UR, England
Phone Number:
Region: United Kingdom > England > West Midlands > Breierley Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Breierley Hill
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Merry Hill Dudley 4*
Number of rooms: 138
Official Description (provided by the hotel):
Copthorne Hotel Birmingham Dudley. In the heart of the Black Country just 11 miles to the west of Birmingham, this fine modern hotel overlooks the picturesque Canal Marina and is just minutes away on foot from the prestigious Intu Merry Hill shopping complex. The hotel boasts 138 rooms & suites as well as impressive conference and banqueting facilities, catering for up to 600 delegates for meetings, weddings and conferences. Relax in our Le Club leisure centre whilst enjoying a beauty treatment or workout in the gym before taking a dip in the heated pool. Visitors can explore many various attractions, from Dudley Zoo, West Midlands Safari Park, Cadbury World and the Black Country Living Museum. Birmingham city centre is a short drive away with excellent shopping at the Bullring shopping mall, theatres and the Barclaycard Arena to watch all the major music artistes from around the world. With excellent access to the M5, M6 and M54 motorways and Birmingham International Airport, the Copthorne Hotel Birmingham Dudley looks forward to welcoming you as our guest. ... more   less 
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Also Known As:
Copthorne Merry Hill Hotel Dudley
Dudley Copthorne Merry Hill
Copthorne Hotel Merry Hill Dudley West Midlands, UK

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