On arrival at the hotel, really pleased with location and restaurant next door looked good and nice menu. Kirk on reception gave us a great welcome. Room good size but we did find an empty wine bottle in the room from previous customers. Had a lovely meal and a great night at the restaurant next door. Upon mentioning the wine bottle to the night porter we were faced with a member of staff that wasnt bothered. We only wanted to mention it really but at least expected an apology. Half 2 in the morning, we are woken to loud music from next door. Discovering there are no phones in the rooms to ring to reception, we go online and find the hotel number - we ring off mobile and the phone isn't answered. My partner had to get dressed and go down to reception and found the night porter chatting on the hotel phone have a private conversation - certainly not talking to guests, so no wonder our call was ignored. He did go to the room and they turned the music off, but we were left with a restless and sleepless night. Pre-warning if you want breakfast - they say you go down until 10:30am - not entirely true. They stop serving and pack up at half 10. We arrive at 10:20 and get told that if we want anything to go up quickly as they pack up in 5 minutes - we left! Don't advertise breakfast until half 10 if they aren't prepared to offer the service past that time, anyone going at half 10 has no chance. Then we check out and bring up our concerns, all I can say is that the receptionist, nikki was the biggest let down af all - extremely rude, uncaring for a bad night sleep and extremely bad attitude to customers, so much for the no quibble good night guarantee - you need to fight for it first! We were polite about our problems until she got her attitude problem. Did not have a single concern! Room size good, restaurant great in evening, nice food and drink but attitude and service from hotel staff - disgraceful! Shame as we have never had problems with premier inn's before!
- Official Description (provided by the hotel):
- Venture into the heart of the Black Country, just a Metro ride from Birmingham or Wolverhampton. ... more less
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