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“Lovely hotel, comfortable, clean and friendly staff”

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Premier Inn West Bromwich Hotel
Ranked #1 of 5 Hotels in West Bromwich
Certificate of Excellence
Willenhall, United Kingdom
1 review
“Lovely hotel, comfortable, clean and friendly staff”
Reviewed 22 November 2010

Stayed for 1 night on saturday the 20th november, with my partner and 5yr old son, we had a family room. very comfortable beds, room was also very clean, their were plenty of towels for the 3 of us but no face flannels, i don't no if there should have been but we managed without any. We had breakfast at Ridgeacre restuarant which you can eat as much as you like, children eat free for each full paying adult, my son loved going up and helping himself, he wanted porridge for breakfast but we didn't no that you order that at the same time as the cooked breakfast, but he was happy with frosties, it was our first time staying at a premier inn and would do so again.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hcampbell68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn West Bromwich Hotel, responded to this review, 24 November 2010
We are delighted that you enjoyed your stay with us. Our team here are committed to ensuring all our guest are comfortable during their stay and receive the best possible service. Your feedback is very important to us and is very much appreciated our team will be thrilled to receive it. At Premier Inn towels will be in your room however, we do not provide face flannels. Thanks for your review it will be a pleasure to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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311 reviews from our community

Traveller rating
    135
    111
    42
    11
    12
See reviews for
113
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70
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Birmingham
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2010

I have always stayed at a Premire where ever I go and it so happen that me and my partner took a short break and on arrival the upkeep and staff were as usual very clean and friendly...However we were booked into a disabled (not that I have anything against disabled people) room and everything was miniture. I am 5'9'' it was so uncomfortable I hated my stay there. Am still angry with myself for not making a complaint there and them.I was not happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank latoyaBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn West Bromwich Hotel, responded to this review, 2 February 2010
Thank you for your review. At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise that the our room type did not meet your expectations. Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our West Bromwich hotel. Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up. Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.
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UK
2 reviews
Reviewed 7 December 2009

Hi, me and my husband spent 2 nights in this hotel, i was reluctant to be honest, but when we got there we were not dissapointed. The hotel was clean and the staff were extremley helpful, we wanted to go to Star City on on the second night, so the staff got us the details and gave us the best route to go so we avoid traffic etc etc. We had a double room which was very nice and clean, the bed was comfortable and the room was big as well, i would recommend this hotel for a 1-2 night stopover, any more than that i would go to a better quality hotel, but no complaints otherwise.. oh the only thing they do not provide is room service.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JF2523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn West Bromwich Hotel, responded to this review, 11 December 2009
Thanks for your positive review. It is good to know that our hotel and service met your expectations and made your stay with us a comfortable one. All our team members will endeavour to give all our guest the best customer service possible. Thanks again for your review we look forward to welcoming you back to Premier Inn in the future.
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UK
Level 5 Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 10 June 2007

It's a few floors in a concrete office tower block in a less than inspiring part of town... but considering all that, really not bad for a night or two. Clean and friendly.

  • Stayed May 2007
    • Value
Helpful?
Thank PeripateticPoleaxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wakefield, West Yorkshire, UK
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 May 2007

I've stayed here twice now and both times have been fine. The rooms are nice a big and most importantly clean. The pub next door, the Ridgacre, has just been refurbished and has a very modern feel to it now. The food is lovely. We didn't do breakfast as I find it too expensive !!

  • Liked — The Ridgeacre next door !!
  • Disliked — Windows don't open far enough !
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracylou29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn West Bromwich Hotel

Property: Premier Inn West Bromwich Hotel
Address: New Gas Street, West Bromwich, Sandwell B70 0NP, England
Region: United Kingdom > England > West Midlands > Sandwell > West Bromwich
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in West Bromwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn West Bromwich Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Venture into the heart of the Black Country, just a Metro ride from Birmingham or Wolverhampton. ... more   less 
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