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“Broken kettle, hard bed, no privacy and smell of wee!”

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Butlin's Bognor Regis Resort
Ranked #4 of 9 Hotels in Bognor Regis
Reviewed 24 February 2014

I visited this resort Friday 21st to Sunday 23rd for a weekend break. It was an ok experience however there were some major pitfalls.

Firstly on arrival I went to put the kettle on and there was only wires no switch. This is a health hazard to adults and children, also showing that the rooms and facilities are not checked. The tea tray itself was filthy along with the tv and shower being disgusting.

We complained about the kettle and it was replaced.

Bowling and pool facilities need some tlc and so do the staff! The staff are often no where to be seen, glasses everywhere and long queue for bowling or pool. The bowling facilities were often fully booked until later that day. When we arrived for our booking we were turned away as we had only been booked in for one game which was NOT what we wanted! We played pool instead which was ok however we could see the free bowling lanes that were not being used...hummmm. Ruined the break as we waited a whole day for a bowling game we were not ale to play!

The staff in this area are unmotivated and RUDE if they sucked on lemons they would look happier!

The food was average nothing good nor bad to say.

Accommodation was tiny and provided no privacy. The curtains need to be closed at all times otherwise people can see in as they walk directly past your window on metal flooring which shakes the room! Don't expect any sleep either as there is no privacy for your neighbours with the thin shaky walls!

The shows were ok but clashed often so when one finished the other one also ended which left you waiting around for ages just to Stand and watch from afar anyway.

The seats in the REDs could be newer or at least cleaner.

Swimming was ok. The blue flume was not working, which was a downer. The pool staff were visible and grumpy. They did not want to be there. When asked a question "can I go down head first" (down a slide) one lifeguard replied "well no if you do and hit your head you can get knocked unconscious and die" - over reaction and rude answer!

The toilets in the swimming area were actually the most disgusting toilets i have ever seen. The obvious pee on the floor was awful coupled with the smell of piss...not nice at all!!!

All over the resort the toilet facilities are often smelly and dirty. I did see people cleaning them but not enough as they were either blocked, no loo roll, wet floors or soaking wet sides.

I most likely won't return and would say to people that it's a good place for children but adults and children beware of the unattentive bowling area staff that obviously hate their job.

  • Stayed: February 2014
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4  Thank Sarahjay8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,036 - 2,042 of 3,656 reviews

Reviewed 23 February 2014 via mobile

Came here Feb half term. The main ride in swimming pool, closed, dodgems, closed, one of the main arcades, closed. Everything closes at 6pm except Saturdays. Rick and Dom were excellent, wrestling o.k other shows very average.There is football, crafts and some fencing but quite alot u have to pay £5
extra. We stayed at the wave hotel. Rooms nice.The kids loved the games room. All showers, in room and swimming pool were terrible. Most in swimming pool not working or had very little water coming out of them and the changing areas smelt terrible and were very messy. Most toilets in complex were smelly and unclean. I have been coming here for years and feel very disappointed this time.

  • Stayed: February 2014
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Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

Just got back from a weekend at staying in the Oyster Bay standard accomodation. We were a bit worried when we saw the outside of the block, but were very happy inside the apartment. It's exactly what is is - standard. Inside was clean and we had exactly what we needed - beds for four, bathroom, TV, kitchenette.
We could have paid £30 extra for the next step up accomodation, but we would only really have benefitted from a show rather than a bath. We'd rather have a meal out for the money!
We spent most of our time out and about around the park. Swimming early before it got busy, watching the fantastic professional entertainment and using the free fairground rides,
The price for the weekend was good to start with, but considering we got three live shows made it even more value for money. I dread to think how much the fairground rides would have cost us if we had to pay for them - the kids had at least 30 rides over the 3 days we were there!
Just watch out for people riding four seater bikes around busy pedestrian areas - not a good idea!
As with others, we have previously been to Centre Parcs, but now with kids in school have been priced out of the market. Having now been to Butlins, there is much more to do for 5 year old kids anyway so we will definitely be going back.
The staff deserve a mention too. Eeveryone - Red Coats, restaurant staff, accomodation staff, retail staff and guest services - were all helpful and all seemed to really enjoy doing their jobs and had an interest in the customers. A lot of other places would benefit from staff like this. Whether it was just a smile and nice comment when buying something or having a Red Coat come and talk to the children when we were waiting in a queue, it all adds up and gives you a nicer time.

  • Stayed: February 2014, travelled with family
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Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

Facilities are quite good, kids enjoyed a lot. Swimming pool was fantastic. Kids enjoyed all the activities and evening shows. Only downfall was apartments, they are quite outdated. Apart from that everything fine.

  • Stayed: March 2013, travelled with family
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Thank kuljeetsinghkhalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014 via mobile

We just spent the half term break here, and booked a half board deal staying in the Oyster Bay standard apartments. This was our first ever trip to Butlins.

Accommodation - the "standard" is barely that. The bedrooms and beds were ok but the bathroom decor and facilities were not good. Tatty and outdated. Also, a family apartment with just a half size bath and no shower (or attachment) just doesn't work. The buildings were being patch repaired while we were there but are clearly in poor condition. Pay more to stay in a newer part of the complex.

Entertainment and general facilities - we couldn't fault the effort and attitude of the staff or the amount of free rides, shows and activities for the children. They had a marvellous time. The Splashworld facility was really good, save only for the unreliable showers. There is a bit of the trad/drab seaside funfair but also enough other stuff to freshen the experience up. The headline shows were very well done and deservedly popular.

Food - our half board option allowed us to eat in a particular buffet restaurant for breakfast and dinner every day. Despite the cheap price there was decent variety and a good choice of fruit, vegetables, and salad. If that was the low end, then Butlins have done well. The other restaurants on site seemed good value and the food we had was decent quality.

Overall - we chose this over Center Parcs, which we love, due to cost. It certainly won on price and offered a lot more kids entertainment included. It isn't anywhere near the quality in terms of facilities, organisation, cleanliness or choices for adults. Butlins also isn't that relaxing.

We will probably come back if we can find another good offer, but will certainly be upgrading accommodation if we do.


Stayed: February 2014, travelled with family
Thank bignorm_qc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

Although the festive season has been and gone, I've only just got round to writing my review of our 'Christmas Party' stay from 27th-30th December.

We booked a 2 bedroom Deluxe Suite and were pleasantly surprised to be allocated one with 3 bedrooms. I don't actually think there are any 2 bedroom Deluxe suites at Bognor, so if you book one you will probably always be allocated a larger one.

The suite was warm, spacious and comfortable and was nicely decorated. There was loads of storage space; it was nice to have the extra bedroom for that. It was great to be able to park the car directly in front of the suite - saving the need to lug suitcases around in the flooded car park or wait 10+ minutes for a lift in the hotels. Unfortunately, the suites are in old chalet blocks and are reaching the end of their serviceable life. The balcony door in the master bedroom was wooden and single-glazed and the draught caused by the howling gale was so bad that we had to keep the curtains closed all the time. The walls between chalets must be made from papier mache, as there was little sound-proofing. We were prepared for this, following a trip to Minehead, so armed ourselves with earplugs beforehand.

We were allocated to the Yacht Club for meals. Breakfast was lovely but, as I'm not a fan of roasts, I sometimes struggled to find anything appealing for dinner. The quality isn't bad for the price you pay.

On previous visits we've never been prepared to face the queues for the main shows. This year we 'sold our souls to the Devil' and bought B-line passes. They were worth every penny as we were always able to get good seats. However, you do still have to get to the venues before the doors open for B-line guests to get a decent spot. Despite instructions to the contrary, there were an unfortunate few in the B-line queue who would go in and then 'reserve' seats for 8 or so other guests who would then appear with the masses when the main doors opened.

The shows were great - particularly the pantomime which was a perfect length for younger children. The venues, on the other hand, have seen better days. Centre Stage had a distinct 'eau de vomit' aroma about it, and don't stand in one spot for too long or you'll stick to the floor.

We booked over a year in advance and were really looking forward to the 'new funfair'. I think the helter skelter lasted a weekend before the 'elf n safety' brigade condemned it so all that was 'new' was the chairoplane ride. The tugboat ride was broken all weekend.

After our third visit to a Butlins in 3 years, I'm sorry to say we won't be returning. There are several reasons for this. Firstly, there are the hidden charges that creep in year after year. The Discovery Theatre has a 'nominal' charge of £5 per show, wifi is now chargeable in the pavilion and it won't be long before they're charging for the Character Theatre as well. Certainly, many shows that were once held in the Skyline pavilion are now only available by pre-booking in one of the theatres. It makes the whole break a bit like planning a military manoeuvre.

Secondly, I don't like the lack of clarity with Butlins' pricing policy. During the year, the advertised price of our break varied from £550 to £850-or-so. Always, however, the website was quoting a 'sale' or 'discounts' that were sure to soon end. The previous price was always quoted as about £900. The prices for next Christmas are ridiculous - if I wanted to pay Center Parcs prices I'd go to, errr, Center Parcs.

Lastly, I think Butlins is having a bit of an identity crisis. It is trying to have it all ways - offering bargain basement cheap and nasty accommodation along with penny arcades and cash bingo, alongside 'luxury' (aka expensive) hotels with spa facilities. I don't think they realise that the two worlds along with those that occupy them do not naturally mix well together and by trying to be all things to all people they are offering an inferior experience to all their clientele. If they're not careful, the only people who will continue to rate their holidays highly will be the hen and stag-do adult-only parties who go to Butlins nowadays instead of Blackpool.

To end on a positive note, I have to say that Butlins' staff are a credit to them. They were, bar none, always polite and friendly and willing to help with anything.

Room Tip: Deluxe suites are cheaper and roomier than hotels
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  • Stayed: December 2013, travelled with family
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1  Thank ChambersBerkshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

We booked a holiday at Butlins Bognor Regis and on arrival went to our room in the Ocean Hotel, and took a shower, when we came out of the shower, next doors guests were on their balcony but could see us quite clearly, which we were none to happy about, they would also be able to see us if we were on the bed, but the staff were very good and suggested we close the curtains (thick heavy ones) for the duration of our stay, or they could move us to a room where we would not be overlooked but have no balcony, we opted for the move, just shows how helpful Butlins are, at dinner we went to the Yacht Club restraurant which is a premier dinning one, and were pleased to see that Butlins really helps disabled guests as there were at least 20 of them in the restraurant, and Bultins did not complain to the carers (whom were stuffing their faces with food and yapping amongst themselves oblivious to all and sundry) when their charges were running around the restraurant screaming that they need the toilet, or when they sat next to other guests whom were having their dinner, or when they were touching the food other guests had to eat, no Butlins were incredible, they really help the disabled to have a super holiday, as can be seen by the amount of disabled guests that are at Butlins year in year out, well done Butlins keep up the good work.

  • Stayed: July 2013, travelled with friends
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4  Thank carol s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Butlin's Bognor Regis Resort

Address: Upper Bognor Road, Bognor Regis PO21 1JJ, England
Phone Number:
Region: United Kingdom > England > West Sussex > Arun District > Bognor Regis
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Bognor Regis
Hotel Class:4 star — Butlin's Bognor Regis Resort 4*
Number of rooms: 200
Official Description (provided by the hotel):
Bognor Regis is officially one of Britain’s sunniest locations, sitting right on the West Sussex coast. Within just a couple of hours drive from London, Butlin's Bognor Regis is the perfect getaway. Known as a traditional seaside town, we’ve given it a modern ‘twist’ with two funky hotels; the Ocean Hotel and the Shoreline Hotel. There’s a relaxing spa (ideal for grown-ups) and if you feel like discovering the area around the resort, the South Downs National Park and heritage sites are right on your doorstep. ... more   less 
Also Known As:
Butlins Bognor Regis Hotel Bognor Regis
Butlins Hotel Bognor Regis
Butlins Resort Bognor Regis
Butlin's Bognor Regis Resort West Sussex

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