On arrival there were no parking spaces. Directed to overflow which is a considerable distance. We opted to unlooad and then luckily a space appeared which we grabbed. Be warned no one moves their car whilst here it seems for fear they will lose their space. Cars were parked on kerbs and every possible space the only free space being disabled. There is a chronic lack of space and I wonder if the apartments next to the hotel opted to use the "hotel" car park as their allocated parking is a long way from the apartments but the hotel is closer...
The room itself clean and loved the layout except the balcony which as we had a corner room had a door which opened outwardly rather than patio sliding so effectively cut the balcony in half and could not sit outside with door open.
We had no hand towels on arrival. Reported and restocked however as the shower screen leaked considerably had to use to mop up the floor. These towels were taken and despite asking several times never replaced. Just told sorry we've run out of hand towels. This should not happen in a hotel supposedly of this standard. No towels in the entire resort? Also no remote for the second tv in the kids den. Again housekeeping very apologetic and polite. Never turned up. We booked and paid extra for the wave as it (we planned) would avoid arguments over what the kids wanted to watch. So now we just had arguments over who had the remote instead.
We arrived late and thought we had sorted out all missing items. After a nights sleep went to use the tea and coffee making facilities. No tea. No milk. Not good. Didnt fancy black coffee so tap water it was. By now we were getting fed up asking for things we should have as standard. Little things but they are annoying.
Breakfast was great in the beachcomber and dinner too. Found the resort restaurants all closed at 7pm for dinner (?) ok this is a family place and we had not paid for food inclusive but 7???? Most days we are not even home from work by then and on holiday the kids eat later. Luckily beachcomber to the rescue good food not too long a wait and helpful staff
Splash world Sunday morning early start hotel only 0830-0930 although disinterested staff did not even check so anyone could've gone in. Still nice and empty and we all enjoyed spending time and no money for a change.
Money.... There is so much not included it is disappointing. Almost everything was extra. Shows included but have to pay for a pass to get a seat. Circus and 3d shows extra. £20 for a family of 4 for each! Food expensive and had planned to go out and get some bits from local supermarket but daren't due to parking.
Kids loved the place. Games port included but would be nice to avoid the games on holiday and enjoy some sun!
Parents fed up and broke
Could be so so much better come on standards slipped Butlins!
- Also Known As:
- Wave Hotel & Apartments Bognor Regis, West Sussex