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“Fantastic Experience”
5 of 5 bubbles Review of South Lodge Hotel

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South Lodge Hotel
Ranked #1 of 2 Hotels in Lower Beeding
Certificate of Excellence
Malvern, United Kingdom
Level Contributor
154 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Fantastic Experience”
Reviewed 8 July 2014 via mobile

My partner and I stayed here overnight and wished it had been for longer. The stay, from personal greeting on arrival, valet parking, bags taken to room, excellent service and great dining was a refreshing change. Our room was the "Rothschild" and the facilities, decor and little touches were second to none.
We shall certainly stay again next we are down south.

Stayed June 2014, travelled as a couple
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSurguy, Manager at South Lodge Hotel, responded to this review, 17 July 2014
Dear Mark C,

Thank you for staying and South Lodge and for taking the time to post your wonderful review.
Your stay sounds marvellous from the minute you entered our grounds. I always feel the warmest of welcomes sets the tone for a guest’s stay and I am pleased this was true on your visit. It is a pity you only had one night with us but it is pleasing you were able to enjoy a fabulous dinner as well as your lovely bedroom as well as great service from the team.

It would be a pleasure to welcome you back to your Sussex home when you are next in the South East.

All the best,

Mark Surguy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,535 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (364)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Woking, United Kingdom
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 8 July 2014

Went here for a wedding last year, and just like it's sister hotel which I love to bits (Pennyhill Park) this place will not disappoint. Exceptional staff, beautiful immaculate surroundings, incredible rooms and attention to detail in everything. I'm not easily pleased, but this place is extremely pleasing! We were lucky enough to have fillet steak on the menu - how on earth they did 140 seatings of perfectly cooked steak, in amongst a beautiful starter and dessert, I will never know, but that's what you get here. I nearly fainted at the sight of a tv in the bath! Amazing! If you're after a relaxing stay that you're willing to pay a bit more for to get spoilt, this is the one. 10 out of 10.

  • Stayed August 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank suzies570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSurguy, Manager at South Lodge Hotel, responded to this review, 17 July 2014
Dear suzies570,

Thank you for your splendid review and for describing us as ‘perfect’ and awarding us 10 out of 10!

It is very kind of you to rate the surroundings, bedrooms, and the food so highly. What perhaps means the most to us here is your kind words for the team who go above and beyond to deliver excellent experiences and exceed expectations.

We do hope to welcome you back before too long.

Kindest regards,

Mark Surguy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southwater, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 July 2014 via mobile

Me and a friend had tea here service was amazing,everything was explained to us and teas were recommended with each course. It was a sunny day so we sat out and enjoyed it in the beautiful grounds. Lovely tea and cakes. And you get to take a piece home to

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrandmrseatoutalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSurguy, Manager at South Lodge Hotel, responded to this review, 16 July 2014
Dear Mrandmrseatoutalot,

Thank you for joining us for afternoon tea and for taking the time to post your review. The team and I are thrilled you enjoyed it.

Afternoon tea is such a pleasure. Natalia, our Tea Sommelier is on hand to recommend a tea from our selection of 23, including our very own blend the South Lodge and Lady Godman Grey. To accompany the tea, Alex, Pete, Hayley and the pasty team deliver beautifully designed and tasty pastries and cakes. And what better setting that on our terrace overlooking our 93 acres of grounds and the South Downs?

All of us hope to see you again.

All the best,

Mark Surguy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
304 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 6 July 2014

We had one special evening to spend here and were not disappointed. We had a gorgeous room (Naomi) with a sweet little sitting area, attractive bathroom, and an empty flower vase - along with a note inviting us to pick our own flowers from the gardens! What a treat. Sweet peas, lilies and roses were soon in my hands. We were blessed with a balmy evening and sat out on the terrace (along with everyone else, the hotel was crowded AND there was a large wedding party mingling with us too). Dinner in the strongly decorated dining room was good and afterwards we chose a DVD to watch in our room and were presented with popcorn to complete the movie experience! Flowers and popcorn were nice touches. And the pillow menu was amazing - just wish I'd seen it before bed time rather than after breakfast! Next time ..
Slightly strange to have to go through the tea/coffee serving area in order to get to the terrace.
Bar lunch before we left was good although service was slow.

Room Tip: Only saw ours - Naomi
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJaneS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSurguy, Manager at South Lodge Hotel, responded to this review, 16 July 2014
Dear PJaneS,

Thank you for your super review. We are delighted you had such a wonderful time and we were able to exceed your expectations.

I am pleased that it was the little extras and the attention to detail that set your stay apart and made it that extra special. I am pleased dinner in The Camellia was a joy and that you were able to enjoy pre-dinner drinks on our terraces.

The team and I very much look forward to seeing you again.

Kindest regards,

Mark Surguy
Operations Manager
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West Malling
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 6 July 2014

We were privileged to attend a fantastic wedding reception and we're not disappointed. The meal was absolutely top drawer. The food was original and hot and tasty. The service and pace of service was exceptional. Have been to several weddings at top hotels but this one takes the rosette. Thanks to all involved.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurence F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSurguy, Manager at South Lodge Hotel, responded to this review, 16 July 2014
Dear Laurence F,

Thank you for joining us for a recent wedding and for rating us so highly.

It is lovely to read the service at the wedding breakfast was fantastic and the food was top notch. We do consider South Lodge to be the ideal wedding venue. Our bride and grooms have their own dedicated wedding coordinator from enquiry through to the day. Not only that with our beautiful surroundings, fantastic bedrooms and stunning private rooms our bride and grooms will have a very special day indeed.

We do hope to see you again.

Kindest regards,

Mark Surguy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2014

I stay at South Lodge regularly (along with a number of other hotels every week) and have previously written a review of the hotel itself. The reason I have been compelled to write again is due to the outstanding service I experienced on my most recent visit on the 1sy July. I brought four business associates into the hotel for a drink after a business meal and the service and attention from the staff was exceptional and commented upon by each of my guests. The bar staff in particular made the visit a stand out occasion for my business associates. In order to make a positive impression in a fantastic environment I can not recommend South Lodge highly enough.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JagKooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSurguy, Manager at South Lodge Hotel, responded to this review, 16 July 2014
Dear JagKooner,

Thank you ever so much for taking the time to post your review.

I am delighted that on one of your recent visits the team were able to go above and beyond to deliver a memorable experience. It is very kind of you to recognise the team’s efforts and feel compelled to share your thoughts in this forum.

It is lovely for the team here to welcome back a familiar face. We all look forward to seeing you very soon.

Best wishes,

Mark Surguy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Grinstead, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2014

We stayed for one night and found the service slow and patchy.

The hotel is ok and there is an terrace at the back if the weather is good. We just didn't experience or judge the hotel to be deserving of all the praise it has had. On checking out we were presented with the bill which contained other drinks which weren't ours charged to the account. This was removed but the price of the drinks we did buy were astronomical and the receptionist commented that they thought that the drinks the hotel sold were expensive!
We also noticed a lot of finished room service trays and drinks that were not picked up for hours.


I have completed a separate review of the camellia restaurant which was the most positive part of our stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nano0k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkSurguy, Manager at South Lodge Hotel, responded to this review, 16 July 2014
Dear Nano0k,

Thank you for taking the time to post your review.

I am sorry your stay did not live up to your expectations or indeed the high standards we set ourselves. Please accept my apologies for their being additional items on your bill. You can be rest assured we regularly review our prices and they are very competitive when compared to our five star competitors.

I do hope we have the opportunity to welcome you back to South Lodge in the future. If you do have a stay in mind please do not hesitate to contact me. I look forward to having the opportunity to welcome you back and restore your faith in South Lodge hospitality.

Kindest regards,

Mark Surguy
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about South Lodge Hotel

Property: South Lodge Hotel
Address: Brighton Road, Lower Beeding, Horsham RH13 6PS, England
Region: United Kingdom > England > West Sussex > Horsham > Lower Beeding
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 2 Hotels in Lower Beeding
Price Range (Based on Average Rates): £££
Hotel Class:5 star — South Lodge Hotel 5*
Number of rooms: 89
Official Description (provided by the hotel):
Winner of the Gold Award for 'Large Hotel of the Year' at the Beautiful South Awards 2015, South Lodge is less than an hour from Central London and nestles amongst 93 acres of stunning woodland and parkland. A magnificent, former family country house - it's the perfect place to relax and unwind whilst indulging yourself with fine wine, gourmet food and unbeatable horizons. ... more   less 
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Also Known As:
South Hotel Lower Beeding
South Lodge Hotel West Sussex/Lower Beeding

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