We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst weekend Ever”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Plus Whitewater Inn
Ranked #1 of 4 Hotels in Harrison
Certificate of Excellence
Reviewed 14 April 2014 via mobile

My fiancé & I have been testing out hotels for our wedding party. His family is from Indiana, mine Ohio. Harrison is the perfect middle. However it was the worst weekend ever. We stayed Friday through Sunday. We never had warm water to shower. Notice I didn't mention hot water. The water ran only cold. Mentioning this to the front desk in a polite, calm manner; the only reply was, "I don't know how we can accommodate you." Which is solely due to the lack of manager presence & poor training. Showering is not the worse of my problems during our visit. The biggest issue I have with Best Western Plus, we heard loud, slamming doors. So close it seemed as our own, until it was. The night manager opened widely our door, turned to another woman & asked if were her room. He gave no apology, he had not even given the door a knock prior to entering. I wonder if it's robbery scam.
We were not going to write a review. Then they requested a survey. We talked it over & decided we would be honest. When our return email from best western was a laugh, we decided to write this review. Of fortunately, we have a few more minor issues... Good luck on your visit

Stayed: April 2014, travelled with friends
1  Thank Colleen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
honesty17, General Manager at Best Western Plus Whitewater Inn, responded to this reviewResponded 11 June 2014

We apologize for the issues encountered during your stay. We hope that you will please consider staying with us again. We are a new property and all issues have now been permanently resolved.
100% satisfaction guarantee.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (306)
Traveller rating
Traveller type
Time of year
Language

295 - 301 of 306 reviews

Reviewed 14 April 2014

Wife and I choose to stay with this hotel while we were visiting the Creation Museum.
It had been newly renovated and had a quite pleasing appeal to it. The room was large and bed was comfortable. The issues we ran into was that the hotel was pretty much full and our room had no hot water. I contacted the front desk and the gal there said that is a common problem when busy. She later called are room and said that she had asked the laundry folks to turn off the washers to see if that would help, are room was next door to the laundry. A half hour later we had warm water...enough to shower with but it was not hot.
The free breakfast was average for the hotel industry.
If we happen to be in the area again we may give it another shot, as one reviewer put "they are still working out the bugs".

Stayed: April 2014, travelled as a couple
1  Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

The hotel was recently renovated and the room was nice. Everything in the room was new. The bed was very comfortable, the TV was a nice large flat screen and there were a lot of channels to choose from.

The staff was mostly friendly. One of the housekeeping ladies said that they were understaffed and it showed. The day we arrived around 6:30 PM and our room wasn't available yet because it had not yet been cleaned. The second day of our stay, we were gone until the early evening, and our room again had not yet been cleaned. It was also a very obvious "quick" cleaning, replacing the towels and re-making the beds. The floor was never vacuumed during our 3 night stay.

The pool area was nice, but the pool was dirty (you could not see the bottom, and it was only 3-5 feet deep).

Finally, the breakfast was good, but the worker was understaffed. She could not keep up. The hotel should have two people stocking the breakfast and taking care of any issues, at least during the rushes. They had excellent waffles, but the line would get really long. The hotel could speed this up by adding another 1 or 2 waffle makers.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank phlrnnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

I had higher expectation for this hotel based on reviews. My wife found this location so we could take the kids, have them go swimming, and I could hit the casino in Lawrenceburg. I was disappointed with the breakfast and the cleanliness of the room. I won't say what I found on the TV remote. The staff were very nice and professional. We just won't go back to this hotel.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

We were very satisfied with the friendly service of the hotel personnel and the room was nice. It was large, very clean, and had a big Tv and a refrigerator and microwave. The breakfast was pretty good and plentiful. The people in charge were attentive and helpful.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Fred S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

The hotel was very clean the beds were very comfortable. Staff was pleasant and kind. The workout room was not accessible with the room key. The pool was nice and clean there were plenty of towels and the hotel is environmentally conscience.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tiffany C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

To begin with we had a problem with the billing. This was corrected and the manager (Meena) went over and above fixing it. The hotel staff is very friendly and helpful. The rooms are clean and the beds are comfortable. The staff came in to help us with a heating unit that didn't work right and were very pleasant. We didn't get in the pool but several families did while we were there. Looked like great fun and was clean/neat. Hotel is in an excellent location. Coffee is GREAT!!

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Harrison
0.4 mi away
Holiday Inn Express & Suites Harrison
12 mi away
DoubleTree by Hilton Hotel Lawrenceburg
9.5 mi away
Comfort Inn
Comfort Inn
#2 of 7 in Lawrenceburg
162 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Super 8 - Harrison OH
Super 8 - Harrison OH
#2 of 4 in Harrison
285 reviews
17.8 mi away
Comfort Inn Oxford
Comfort Inn Oxford
#5 of 8 in Oxford
124 reviews
19 mi away
Hyatt Place Cincinnati Airport/Florence
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Whitewater Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Whitewater Inn

Address: 391 Comfort Dr, I-74 exit 1, Harrison, OH 45030-2768
Phone Number:
Region: United States > Ohio > Harrison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Harrison
Price Range: £69 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Whitewater Inn 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Select this great Best Western hotel in Harrison, Ohio and enjoy a host of convenient amenities at a great value while traveling. The BEST WESTERN PLUS Whitewater Inn is conveniently located with easy access to key area attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, free long distance access, toiletries, iron and ironing board, coffee and tea maker and hairdryer. King size beds and other upgraded amenities are available in select rooms. Our friendly staff is ready to ensure a comfortable and memorable stay. Make a reservation today and save at this Harrison, Ohio hotel! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, 5viajes2012 S.L., Hotels.com, getaroom.com, LoveHolidays, TripOnline SA, Agoda, Ebookers and Evoline ltd so you can book your Best Western Plus Whitewater Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Harrison
Harrison Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing