Casa Isabel doesn't have a phone number on their website.
Since I'd never been there before, I had questions about the number of steps, how steep the hills were just to get an idea on whether I could take my mom there and if she could handle it. A few simple questions such as, which rooms do you have in such dates and how far are those rooms from the beach. Do you have food on premises and if not not stock the fridge service you mention, how much does it cost.
SO, I emailed them and asked them if I could talk to someone on the phone. I offered that if they didn't have a skype, or any other toll free number, I didn't mind making a long distance call and call their local landline at the hotel.
Mari, who responded to my email left me a voicemail, right from the start had a very tense tone. Her voicemail started with, "Look I don't like talking on the phone, we just books rooms here and we do it over email, but if you still want to talk, call". So I was startled by this voicemail but I called.
On the phone, she said, "this place is difficult, you don't understand, this is a third world country, there are no cars, DO YOU UNDERSTAND?" she raised her voice.
Now, I understand very well, having lived in the middle of the jungle in costa rica and spent years in third world countries. It sounded like she was extremely frustrated with being there herself.
She kept going about, don't bring your mom, don't come...
Everything she said had a negative and a NO.
When I learned that she was the booking agent and not the owner, I made a call to the owner, hoping that I had just ran into a crazy person but the owner would be more hospitable.
Beverly the owner, sounded tired and irritated as soon as she picked up the phone, even before she knew what I was calling about.
When I told her about the conversation with her booking agent, she refused to listen or help.
I told them I'd be writing reviews about this experience. So here it is.
I just recommend that, if you want to go to this place, pick up the phone and talk to someone there, see if you like their vibe. I would never want to spend my vacation in a hotel that has people with such negative vibes.
- Official Description (provided by the hotel):
- "A peaceful retreat for the enjoyment of nature and the rejuvenation of the human spirit." Casa Isabel is Yelapa's longest operating, most divinely located guesthouse. Located on "The Point" away from town, bordered by the ocean, a creek with two waterfalls, and unpopulated jungle. Casa Isabel offers a variety of accommodations, all with stunning ocean views, and privacy ensured by lush plantings with flowers and shrubs. ... more less
- Also Known As:
- Casa Isabel Mexico/Yelapa