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“Fawlty Towers in the Mountains INDEED - but host not as entertaining”

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Victoria & Albert Guesthouse
Reviewed 12 February 2011

My husband and I did not stay as guests in this 'guesthouse', but came in for lunch in late December after a long trip up the Moutains. There were a total of 10 guests within the 'restaurant'. The decor was dirty and dusty, but the menu looked promising. It took 10 minutes to receive service from the manager/owner who laughed when I ordered a vegetarian breakfast (removing bacon from a hot breakfast dish isn't that strange). We waited 35 minutes (which in this time another couple left the 'restaurant' as they hadn't even received service yet) before I had to almost enter the kitchen to get any kind of attention to ask how our meals were coming along. After hunting down our 'waiter' we were informed that our meals would be ready shortly. We waited another 10minutes only to then be informed our meals would be a while longer. After waiting almost an 1hour for food in a dusty, vacant indoor verandah we decided leaving was the only option! We should have known that with no-one to greet us at guest reception or within the restaurant this place would be dodgy, but we were hungry. We should have been told the food would take 1hour - that way we could have decided if we wanted to wait. TOTALLY UNPROFESSIONAL - DO NOT EAT HERE! Thank God for the Imperial Hotel up the road!

  • Stayed: December 2010, travelled as a couple
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2  Thank GrizzlyAdams78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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126 - 132 of 141 reviews

Reviewed 27 January 2011

Character filled Victorian hotel (built in the late 1800s) with a grand entrance. The hotel was quiet and the service from the two proprietors was simply excellent with suggestions for things to see. Lots of common rooms including a wonderful sun room with large comfy lounges and a TV room (more comfy lounges), a huge balcony to enjoy the mountain air and good quality restaurant. Rooms were clean and comfortable with good modern bathroom (and no TV in the room). Price included a typical continental breakfast but with the addition of luscious homemade scones. Mount Victoria is very quiet and I can recommend the quaint and eclectic museum near the railway station.

  • Stayed: January 2011, travelled with friends
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Thank MarkH000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2010

The entry to the hotel has gorgeous tile and oak furniture and the reception person was nice. Our ensuite room was small and without any taste in furnishings whatsoever. The very strange thing is that the bathroom had a window but the bedroom was windowless, unless you count the fact that there is an empty transom bay above the door to the bathroom. I did not think it was a good value and I think we could have done better in the area if we had not booked ahead. TV was in the hall lounge which worked out fine. On a M-T-W night you will need to drive back to Blackheath for dinner.

  • Stayed: December 2010, travelled as a couple
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2  Thank NervousBoomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2010

We usually stay in the blue mountains every year, so we thought we'd try this one . Rooms are very basic but clean with good linen on the beds, we had a spa room which are about double the size of the others , the place has the old guest house feel which is all but gone from most modern moden places where you just get a swip card and directions to your room and have no contact with anyone until you check-out. The guesthouse has lovely old lounges in a big sunroom with floor to ceiling glass windows which look out over the grounds .We spent a whole day in the sun room just reading books and relaxing. If you want modern this isn't ! if you like the thought of a freindy old fashion B&B / Guesthouse I think you'll like it.

  • Stayed: June 2010, travelled as a couple
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Thank haroldAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2010

We decided at two weeks in advance to head off to the blue mountains for the weekend! I really wish I had read some of the reviews on here before we booked! We checked in pleasantly enough but that was the end of the pleasantness! We booked an ensuite room and got a dusty smelly standard room- we had a basin and that was it! We went straight back to reception only to find out our room was given to someone else and apparently 'reserving' a room means nothing! We were refunded the difference and decided to put up with our stale room. The manager did afterwards offer us a free night in the Spa room, but after breathing dust all night,not being able to open the window and showering in a dirty bathroom - I would honestly not wish a stay here on my worst enemy! Very over priced and made for a disappointing weekend! Would have been better to sleep in the car!

  • Stayed: June 2010, travelled as a couple
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Thank sincshel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2010

I have stayed in many places all over the world from $10 hostels in Peru to mud huts in Egypt and I have never stayed in a place that was so dirty and overpriced for what you got.
We stayed on the Easter weekend for the Saturday night only, in a standard room with a share bathroom. The rate was $120 per night.
The room we were given had a large, crusty stain on the bedspread, there were rivulets of dirty water running down the wall behind where you would lay your head and the carpet was so putrid that we put towels down so we didn't have to stand our bare feet on it when getting into bed. The bed was so saggy you may as well have slept in a chair. At least the sheets appeared to be clean. We huddled in between the sheets, trying not to come into contact with the bedspread or blankets that obviously hadn't been cleaned for years.
We asked the manager if all rooms were of the same standard of cleanliness and if we could see another. He advised that it wasn't dirt, but just worn. We were shown an even smaller room, but the carpet seemed a little less putrid (still used the towels though) so we shifted.
We skipped breakfast as slices of white toast and cornflakes in mini boxes were unappealing.
The bathroom had concrete floor where the tiles had come up in front of the toilet and there were used, wet paper towels everywhere...I wore my thongs in the shower and tried not to touch anything!
Don't waste your money. Sleeping in the car would've been a better option. It was truly dreadful.

  • Stayed: April 2010, travelled as a couple
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Thank KAFSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2009

You will be charged for terrible condition and extremly poor services. Read other comments and don't wast your money and time.

  • Stayed: September 2009, travelled with friends
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1  Thank nicholeSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria & Albert Guesthouse

Address: 19 Station St, Mount Victoria, New South Wales 2786, Australia
Region: Australia > New South Wales > Mount Victoria
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Mount Victoria
Hotel Class:3.5 star — Victoria & Albert Guesthouse 3.5*
Number of rooms: 20
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