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“It was fantastic”

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moments Mountain Retreat
Certificate of Excellence
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“It was fantastic”
Reviewed 18 June 2013

Tamara at moments was excellent to communicate with, nothing was a drama and she was very attentive and went above and beyond to provide us with places to see, things to do and places to eat. Cottage on murphys was beautiful, well kept, clean, cosy and everything was there that was needed, it was in a fantastic location. I would recommend moments to anyone wanting a relaxing, peaceful and beautiful place to stay. I cannot praise moments enough.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sweetstuff1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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158 reviews from our community

Traveller rating
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    1
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12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2013

This place is amazing in all aspects. We wanted to get away for a "well deserved" picturesque and peaceful weekend and were not dissapointed one bit. The views, cleanliness, comfort and utensils supplied were perfect. The pictures and reviews of the place do not do it justice!
Everything from little gifts on entry to the instructions for the heater, the information booklet with walks and restaurants in the area all the way to the detail that's gone into folding the paper napkins in the kitchen and tissues in bedrooms.
It was spacious and relaxing and in the most beautiful location with amazing views (and birdlife) at your backdoor. We completely unwound and already started saving for the next stay - hopefully for a few more nights!

  • Stayed April 2013, travelled with friends
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Helpful?
1 Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 April 2013 via mobile

Stayed here for one night in July for a quick getaway. Location and facility was lovely. We had seen all the room and specifically picked the room everyone recommended only to arrive and find we had been 'upgraded' to another room that had very little privacy. The information that was provided in the room was out if date and if we needed anything we had to go out and find it in the common lounge which was freezing cold. The fire didn't work in our room and they had only provided minimal towels. When the shower was used the next day it flooded the shower area and adjacent carpet (no privacy). When we rang reception for more towels and help we were told we would have to wait for 2 hours. The continental breakfast was stale. For the price we paid for this romantic getaway that turned into a comedy of errors it wasn't worth the price.

  • Stayed July 2012
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Helpful?
3 Thank ausally84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
momentsManager, Owner at moments Mountain Retreat, responded to this review, 16 May 2013
Dear Ally,
We apologise for not living up to our reputation and to our mission, of “ensuring guests have the experience they are seeking and will want to return for more”.

If availability allows, we occasionally offer an optional upgrade to one of our more popular Open-Plan suites. The unique layout with the in-room double spa opposite to the fireplace is meant to increase the romantic mood, and we’re truly sorry that our best intentions backfired in this instance.

We agree that your experience sounds like a comedy of errors, and we are very sorry. If you could please contact us directly (reception@moments.com.au), we’d be delighted to welcome you again to offer you a typical moments experience.

All the very best for now,
Rob & Rita Fisher
Owners
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 April 2013

We arranged to meet family in Blue Mountains for a weekend and were thrilled with the location, view, cleanliness and appointments of this house. Really felt like a home and we were able to use this place to come and go and explore and felt very comfortable. the deck is amazing with gorgeous views over the huge valley. Out of the way so completely quiet except for birdlife.

  • Stayed March 2013, travelled with family
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Helpful?
Thank toni b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 March 2013 via mobile

View Road cottage was fabulous with the most amazing views. Was very spacious with two living rooms and three bedrooms. Hairdryers in each bathroom, fresh ground coffee in the fridge for you on arrival. Would definitely stay there and recommend to anyone. Older style bathrooms but given so many other pluses a minor comment. Again the views were absolutely stunning!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank feedback79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
80 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 4 January 2013

Stayed at the cottage on "Murphy's" for 1 night, very cozy with own fire place and Spa/Jacuzzi area. Basically a 1 bedroom flat with spacious living room and separate kitchen and outdoor terrace. Very clean, quiet and and home-feeling. Not the easiest to find, you really need to have exact address for the destination of your cottage as they are (perhaps intentionally) kept looking as very local houses - which was good !

Short driving distance to Katoomba and Leura, walking distance to national pass, wentworht falls and trails. The view from the room/flat was green inner terrace area with a BBQ set too, altough this we didnt try.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
Thank HANVEST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 December 2012

As an add-on to a trip to Sydney, we escaped here for some peace and quiet and great outdoors for three nights in early December.

We were in the Den Fenella Suite. The bathroom was the best part. The lights that doubled as heaters were a nice touch. In fact, it was quite cold overnight and in the mornings so the bathroom was the warmest zone. There were ample spare blankets on hand for the main room, I should add.

The view out our windows, beyond our balcony, to the escarpment was just beautiful and we never tired of looking at it as the light changed early evening into twilight. There was a strong wind blowing the whole time we were there so we found it more sheltered to sit on the table and chairs at lawn level in the afternoon sunshine (than on our balcony).

The grounds of the retreat are lovely and the birds certainly make their presence known.

When we weren't hanging out there, we were walking, either on the tracks that depart from the conservation hut one minute walk down the road, or on routes from Katoomba, about ten minutes drive away.

The continental breakfast supplied daily to our fridge was plentiful and good, the fruit toast in particular. There are numerous decent eateries nearby. Our favourites? Il Postino's Cafe and Deli in Wentworth Falls and Common Ground Cafe in Katoomba.

This is the perfect place to unwind and get back to nature.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
Thank laurasays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about moments Mountain Retreat

Property: moments Mountain Retreat
Address: 86 Fletcher St, Wentworth Falls, New South Wales 2782, Australia
Region: Australia > New South Wales > Blue Mountains > Wentworth Falls
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites
Hotel Style:
Ranked #1 of 8 B&Bs / Inns in Wentworth Falls
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — moments Mountain Retreat 4.5*
Number of rooms: 4
Official Description (provided by the hotel):
At moments Mountain Retreat, you will find it all in one magical place - breathtaking views from your room, double spas, fires, friendly service and world-renowned bushwalks from your doorstep, right at the entrance to the Blue Mountains National Park. ... more   less 
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Also Known As:
Moments Mountain Retreat Wentworth Falls, Blue Mountains, Australia

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