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“Disappointing to say the most” 1 of 5 bubbles
Review of The Sebel Resort & Spa Hawkesbury Valley

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The Sebel Resort & Spa Hawkesbury Valley
Ranked #1 of 3 Hotels in Windsor
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Disappointing to say the most”
1 of 5 bubbles Reviewed 23 August 2014 via mobile

My partner booked this as a romantic getaway for us. Unfortunately it turned into a stressful weekend.
We were charged twice for the booking and still haven't been refunded the money. When booking it said that it included breakfast. During checkin we asked about breakfast, only to be informed that it was not included even after presenting our booking saying it was included. They tried to charge an extra $20 per person for it as well. Any early checkin before 2pm are an additional cost.
The card to the door continually malfunctioned, requiring us to visit reception to have if programmed again.
No directions were given on how to get to the room so we wondered around through the labyrinth layout trying to locate our room.
The room itself was tiny. The door opened just enough to get it. It hit the bed so we both had to squeeze in with our luggage and try closing the door behind us.
The wifi password provided failed to work as well.
On a positive note, the grounds are gorgeous. They are immaculate and very relaxing to walk around. The location is also easy to get to.
However overall, for $170 a night for a tiny room, it's not somewhere I will stay again. There are far nicer places around for the same cost.

Stayed August 2014, travelled as a couple
Helpful?
7 Thank Fr33bird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at The Sebel Resort & Spa Hawkesbury Valley, responded to this review, 3 September 2014
Hi there, Thank you for taking the time to write a review of your stay.. I am sorry that your experience did not meet your expectations. All feedback we receive is used to help improve our services. David .
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689 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

We stayed 3 nights in a standard double room which was very satisfactory for our needs. The hotel is only 10 minutes walk from Windsor town centre along a path. The massage was great which can be had the hotel. The grounds are large so you can go for a stroll around the lake. We took the breakfast option with our room. The staff were friendly and helpful. We ate in the bar and the meals were adequate, or you can go into town if you wish.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at The Sebel Resort & Spa Hawkesbury Valley, responded to this review, 21 August 2014
Hi Peter, Thank you for the great review of our hotel, we look forward to seeing you again in the future. David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

Fantastic weekend, we booked 6 rooms for our family birthday celebration. Staff excellent all room clean and well appointed. Breakfast was amazing, waitstaff Annette was very informative and ensured we had all we needed, fantastic choice of foods. We booked a room for birthday dinner, waitstaff Emma was brilliant, could not do enough to make our special night very memorable. Great place , free wifi Free tennis course and fantastic grounds for families.highly recommend the Sebel

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at The Sebel Resort & Spa Hawkesbury Valley, responded to this review, 12 August 2014
Hello Lisa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and your family function. We hope to welcome you back to our hotel very soon! David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 August 2014

We stayed a night end of May and were keen to use Spa and Sauna.
The hotel is impressive and very new. Rooms were comfortable well designed.
The only draw back was that the Sauna was not working and couldn't be fixed because no maintenance people were around at night. That was a bit disappointing.
The pool and SPA area is open and not suitable for cold days. Luckily it was still quite warm for end of July.

Otherwise we enjoyed the stay and Windsor is really a nice little town not far from Sydney

Room Tip: don't take courtyard
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank r0ger77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at The Sebel Resort & Spa Hawkesbury Valley, responded to this review, 12 August 2014
Hi There. Thank you for your review. We are glad that you enjoyed your stay and hope to see you again very soon. We were having some issues with our sauna, but that has been fixed now. David.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
113 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 9 August 2014

I stayed at the Sebel for the better part of a week and was impressed some of the time but also disappointed. The team provided service that was pleasant and professional and the food was good. The room did have some wear and tear but was clean and well kept. The queue for check- in was just too long with one person at the desk and then I found that the key/card did not work and had to queue again. Strangely one of the lights in my room would turn on in the middle of the night for no apparent reason. The bed was comfortable but a blanket would have added some needed warmth. The hotel is set in a beautiful location but be prepared for some noise from the local air base. Small play park for the kids, a workout room for the Adults, and a nice indoor pool. Wifi Free but can be a little hit and miss with connecting. A nice place for a short getaway.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank johnaallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at The Sebel Resort & Spa Hawkesbury Valley, responded to this review, 12 August 2014
Hello There, thank you for the review, I am happy that for the most part you enjoyed your stay with us. We are working on the issues you encountered to prevent them happening in the future. David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

My husband and I just needed to escape the city bustle and rush. We spent the weekend here
Enjoyed the whole experience from bar, Seafood dinner at the hotel restaurant ,lovely room and delicious breakfast. The staff where most welcoming and obliging.
A real country treat ,displaying beautiful views of the gorgeous Blue Mountains.

Room Tip: Ground floor with out door courtyard.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank majella_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at The Sebel Resort & Spa Hawkesbury Valley, responded to this review, 12 August 2014
Hi There, Thank you for the great review. I am very pleased you enjoyed your stay with us, we are very proud of what we have to offer here at the Sebel. David.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sebel Resort & Spa Hawkesbury Valley

Property: The Sebel Resort & Spa Hawkesbury Valley
Address: 61 Hawkesbury Valley Way, Windsor, New South Wales 2756, Australia
Region: Australia > New South Wales > Blue Mountains > Hawkesbury Valley > Windsor
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Windsor
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Sebel Resort & Spa Hawkesbury Valley 4*
Number of rooms: 105
Official Description (provided by the hotel):
The Sebel Resort & Spa Hawkesbury Valley is the only 4.5 Star hotel located in the Hawkesbury and Nepean regions. With 105 beautifully appointed rooms and suites, it is the ideal choice for conferences, weddings, romantic weekends away or time out with the children. Our child friendly accommodation near Sydney is perfect for a family weekend, holiday or just to get away from the busy city. This Hawkesbury accommodation is located in the historic town of Windsor in the foothills of the Blue Mountains, if you are thinking about looking for weekend getaways near Sydney, our resort is just an easy 45 minutes' drive from the Sydney CBD and 60 minutes from Sydney International Airport. Planning a romantic getaway near Sydney? You must try our resort. The hotel is set within 8 hectares of manicured, landscaped gardens, and includes an indoor heated pool, 2 floodlit tennis courts, an on-site 9-hole golf course and adjacent 18-hole championship course, fully equipped gym and kid's playground, plus the only Villa Thalgo Day Spa in Australia. It is the perfect setting for romantic getaways in Sydney and the surrounding area. The resort has 8 formal and 5 informal meeting rooms (most with natural light), offering conference organisers and delegates the ideal venue for company training, product launches or incentives. With beautifully manicured rose gardens, lakeside settings and a private chapel, it has all the perfect ingredients for a heavenly wedding in the Windsor and Hawkesbury area or any plans for romantic weekend getaways in NSW. ... more   less 
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Also Known As:
Sebel Hotel Sydney
Sebel Hotel Hawkesbury Valley
The Sebel Resort & Spa Hawkesbury Valley Windsor, Australia

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