After the problems we had with initially booking the room I should have heard the alarm bells. We booked an apartment room for 2 adults and 2 kids through wotif.com one evening, them had a phone call from the motel at 10.30pm that night, telling us they didn't have that room available, wotif had made a mistake. They said they could give us a room at the windsor terrace across the road (which they also own), it has a double bed, single and they would give us a mattress, I said ok as there was no where else in town I could find to stay. A week before we were due to check in I thought I would email to confirm out booking and got an email back saying no they didn't have a booking in our name and they were fully booked for both hotels. So I emailed them the motif confirmation and about 20 minutes later they emailed and said they did have a room. hmmmm
So we arrived to check in on the saturday afternoon (check in for both motels is at the windsor terrace) and the lady tells me they do have the room we booked first across the road, and gave me brief instructions on where the room was. I parked and after walking around for 10 minutes trying to figure out which room it was (they key said 123) the room turned out to be 23 which looked to be where owners would have lived above the reception office. We walked up the stairs, which had a sign saying private, I tried a door with my key (no number on that door), and opened up to find a run down shoe box of a kitchen, dining area, and room with a double bed and single bed (not sure where my 2nd child was supposed to sleep). yes it was clean, but it was so old, and run down I could not believe we had been charged $180 !!! My 4 year old son started to cry and said he wanted to go. I rang my husband who was down the road watching boat races with my other son, told him he needed to come have a look and I wasn't staying here! My husband went to recpetion (after checking out the room himself) to talk to the lady, I sat in the car with the kids, I could hear the womans voice from the car park so assumed it wasnt going well. My husband came out and was very upset, no refund for us, the lady was exteemely rude and wouldn't let my husband get a word in, something tells me she is used to having these kind of arguments!. So we chose to drive 3 hours home with 2 tired children rather than stay there. I was disgusted !!!
- Official Description (provided by the hotel):
- Motel with a reasonable tariff and a 3 Star very close to the historic town, just a stroll for shopping and visit for historic places, close to Richmond, Riverstone, Pitt Town, Blacktown, Castle Hill, Londonderry, Kurrjong, Wilberforce, Cattai, Maroota, Oakville, Box Hill, Dural, Castle Hill, Baulkam Hills. ... more less
- Reservation Options:
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- Also Known As:
- Windsor Motel Australia - Hawkesbury Valley