After spending a full day at Port Arthur Historic Site and doing a Ghost Tour we were really looking forward to a nice meal in a warm relaxing environment but unfortunately it didn't happen. There were only 5 other tables at various stages of their meals when we arrived but we were shown to a table furthest from the fire with the main entrance behind us, within minutes of being seated I had to ask to be moved as I was so cold I had to put my coat back on. My husbands first choice from the menu was sold out, (which I wasn't surprised as we were on a 2 course deal combined with the ghost tour and he wanted the venison which was an expensive choice on the menu). When our steaks arrived they were just not to standard, fatty and over cooked. We then waited over 30 minutes for our sweet and cheese platter only to find out that they had actually forgotten and had to be made by the waitress. By the time they arrived it was nearly 45 minutes after we had finished our main course, the restaurant was empty, everything was cleaned down and the staff were clock watching which didn't make for a very pleasant atmosphere to eat in.
I'm am sorry that I have to write such a scathing review and the waitress did try and make amends by not charging us for one of our drinks ($8.50) but after such great customer service during the rest of the day I really did feel let down by the food and service at Felons.
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