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“Poor sums it up.”

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Tidal Waters Resort
Ranked #1 of 3 Hotels in St Helens
Sydney
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Poor sums it up.”
Reviewed 16 November 2011

The room was passable however the food was inedible and the dining room was like a refrigerator. Overpriced and underwhelming. I would not recommend this place to anyone. Everything is an extra cost and overpriced.
There were also problems with their internet service - it costs extra - the provider WiFi Zone double billed us for our use and we are still doing battle to get a refund - DO NOT USE THIS SERVICE UNDER ANY CIRCUMSTANCES.

Room Tip: Find somewhere else to stay!
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  • Stayed October 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AussieColin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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395 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
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English first
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 November 2011

Well appointed rooms with nice views but otherwise underwhelming. Very generic feel to the place, lacking atmosphere (particularly in the breakfast lounge). Did not eat in the dining room but this area and bar did in fact look quite inviting. Service was friendly but it's evident that they are working with minimal staff.

  • Stayed November 2011
    • Value
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Helpful?
Thank Tannibun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
195 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 7 November 2011

After getting no response to online inquiry was able to get answers by phoning and booking. Did not get water views that we were expecting. Went to bar for pre dinner drink and asked to be seated at the booked time. Staff then ignored the 4 of us for 20 mins, had to ask reception staff to get service. Orders finally taken, entrees arrived 25mins later. Plates finally cleared and mains arrived a further 45 mins later. A perfectly good piece of fillet steak ruined by overcooking and standing too long at the pass. It had dried out. Complaint received NO response from kitchen. Smoke alarm in room flashed all night. Bathroom door should be hung in reverse so it opens to the wall and does not hit anyone on the loo. Agree about the trip hazard door stop in Bathroom
Not worth the big $'s

Room Tip: Stay somewhere else. This was the worst property that we stayed in in 3 weeks in Tassie and the most...
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  • Stayed October 2011, travelled with family
    • Value
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    • Service
Helpful?
Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these St Helens hotels

Brisbane, Australia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 October 2011

This was the most expensive place we stayed at on our 16 night trip around beautiful Tasmania and also the worst. Where do I start... The shower head was broken so that you had to try to shower while holding the shower head up so that the water came down on you rather than entirely at the wall. The lights in the room were so dim that I had to read by torchlight. There was a door stop right about where your feet go when using the loo. The tap over the vanity basin was wobbly. The alarm clock was making noises through the night due to interference caused by mobile phones being used in neighboring rooms. The power to at least our room went out three times during the night for short periods. There was no cable TV nor was there any digital TV (who cares except that this was the MOST expensive place we stayed at out of 16 establishments!) At 9.45am it took me 15 minutes to search out a member of staff so we could check out. The staff were friendly and helpful and I think doing their best under the circumstances. Sadly I would not stay here again. Sorry Tidal Waters.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Aaron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnie, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 October 2011

Arrived in dark, found driveway entrance unlit and hard to find.

The first impression on entering the foyer was that it was stark and unwelcoming. Soon found this to be an adequate reflection of the staff and their attitude.

The restaurant was particularly deplorable and obviously understaffed, and the staff attitude was not welcoming, more of a tolerating attitude at best.
The heating was inadequate, and uncomfortably cold, as was the corridors and entrance foyer.
On the first night we waited nearly ten minutes to be seated, and were patently ignored at the door by a restaurant staff person who walked by us 3 times.
Ordered a steak well done, and stressed well done to waitress. The meal arrived after 50 minutes, and the steak was cold and raw to the point of being nearly pink.
When I pointed this out to the waitress, she agreed it was totally not what was ordered and suggested it be taken back to the cook (not a chef in his/her dreams) to be redone. Having already waited over 40 minutes I declined. The meal was nevertheless charged at full price.

Bar staff appeared to have the same ‘ignore the customer’ attitude, as I and three other customers found when we got tired of waiting for service and went to the bar for drinks. The barman appeared far more interested in paperwork than customers.

On the third night, I ordered rack of lamb and after 40 minutes it was delivered stone cold, and near indigestible. I could only eat the (lukewarm) chips and a bit of the salad.

Our rooms faced the car park, which seems contrary to the view we were led to believe in the promotional information. The shower hot water system had a mind of its’ own, no matter how you adjusted the taps, and the fan distributed very cold air through the bathroom and operated in conjunction with the light switch, so it was a case of cold draughts or shower in the dark.

We booked online under a promotional scheme and stayed 3 nights. The poor service, deplorable meals, and lack of staff attitude were such I could not recommend it to anybody, particularly at the price.

Room Tip: try not to get ground floor room as noise from other rooms is loud.
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  • Stayed October 2011, travelled as a couple
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Helpful?
1 Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devonport, Australia
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 6 October 2011

We stayed for 2 nights, the room we stayed in had a great view across the bay and was neat and tidy but very basic, the kids enjoyed the large balcony because it gave us all a bit more room.
The building layout reminded me of a hospital wing or nursing home and I couldn't help wonder if It was designed that way incase the first venture didn't work out. Restuarant service was slow and meals expensive but the food was goods. We had a swim in the pool, but it was freezing. Overall a good experience.

Room Tip: Ask for room with a view
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  • Stayed April 2011, travelled with family
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Helpful?
Thank Flyin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnie Tasmania
Level 6 Contributor
163 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 3 October 2011

My husband and I stayed for a long weekend. All facilities excellent. Spotless and comfy bed. Food delicious. Only complaint was that areas other than reception very cold. Heating in room not adequate but otherwise very good.

  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jillyo88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tidal Waters Resort

Property: Tidal Waters Resort
Address: 1 Quail St, St Helens, Tasmania 7216, Australia (Formerly Doherty St Helens Resort)
Region: Australia > Tasmania > St Helens
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in St Helens
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Tidal Waters Resort 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Tidal Waters Hotel St Helens
Tidal Waters Resort St Helens, Tasmania

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