We had our wedding at Tidal Waters in January 2013 and were very happy with the whole experience. The pricing was reasonable (not cheap, but not as expensive as some places in the cities), and the manager Eric and his wife were lovely to deal with and very accommodating.
We didn't use the accommodation so can't comment on that (although many of our family members did and I haven't heard any complaints).
By using Tidal Waters as a wedding venue you have to realise that you're not going to get the polished and experienced wedding service you would with big facilities in Hobart or Launceston, so if possible it's best to try and deal with Eric directly and be quite clear, organised and upfront with them about what you want (unless they've employed a more experienced wedding planning than when we used them).
On our wedding day it was over 40 degrees and no, Tidal Waters don't have air conditioning (something they should perhaps consider installing and even using just for big events). However, Eric and his wife bent over backwards to accommodate our needs in the heat, and this included moving the whole event out onto their beautiful waterside deck that adjoined the wedding reception room after the mains were served, on our request. This meant we had most of the speeches, cake cutting and a roaming dessert (instead of the originally planned plated, served dessert) outside on the deck and it was a lovely atmosphere. It actually added to the night to have us all move out onto the deck, and created more space as people could move between the reception room and the adjacent deck. The deck is really beautiful as it's huge and looks straight out onto the bay (though note the water recedes a long way at low tide so the water at that point is not right up to the deck - this didn't bother us at all though as it was still beautiful).
The food was surprisingly very good and there was a huge amount of it. We had food served in banquet style and many people commented on how great the food was. Because of the heat people's appetites were reduced and unfortunately there was a lot of food left over! I provided TW with a full list of the exact food requirements for the night, including which dishes needed to be vegetarian or gluten or dairy free and how many serves of each was needed, and while I was probably a bit of a control freak with this it meant that we had absolutely no problems with the food - quite the opposite!
So in summary, Tidal Waters are a great venue who will do their best to please and to make your event fantastic, it's just important that you give them clear directions on how you want things done (mind you to be fair, I can't say how it would have gone if I didn't give them clear directions, I just got the impression when I was dealing with their event coordinator that she didn't have a lot of experience and wasn't always across the issues - again, deal with Eric if you can). I would definitely recommend Tidal Waters.
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- Also Known As:
- Tidal Waters Hotel St Helens
- Tidal Waters Resort St Helens, Tasmania