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“Unique experience”

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Horizon Deluxe Apartments
Certificate of Excellence
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Unique experience”
5 of 5 bubbles Reviewed 31 March 2014

These apartments are to die for. Everything was so modern and clean and the view was to die for, you could sit in your spa with a glass of whatever takes your fancy and watch the sun go down. Self contained, was great and the breakfast was plentiful and yummy. We can't wait to go back there.

Room Tip: All rooms are equally as good as the other.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dreamer3132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clint W, Manager at Horizon Deluxe Apartments, responded to this review, 3 April 2014
Good evening.

I am delighted to hear that you had such a nice time here and that you enjoyed our property s much. We TRY to tell people how nice the view is - but you have to see it to believe it eh??

Thanks for taking the time to give us this fantastic review :).
Clint.
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153 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Sale, Australia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 15 March 2014 via mobile

We had a 2 night stay in Godfrey apartment at Horizon Deluxe Apartments. Booked a 2 night special via Luxury Escapes which fitted in very nicely with our plans for a holiday flying into Launceston from Melbourne for 5 days. The room was very nice and the view was spectacular of Stanley, the Nut, and Bass Strait.
A few things that caused me not to give 5 stars. One - it was too far out of town to walk anywhere; two -was the fraying carpet; three was that there was on hospitality. No reception so we had no idea where to check in. We rang owner who told us to pick up key to our room from hotel next door. When my hubbie went into hotel next door to get key it was like they weren't really interested in knowing anything about our accommodation. Just handed over key and did not want to check booking info or ID or anything. Also - one suggestion for future....If you going to have candles to light then make sure you provide matches. The gas igniter in top drawer by front door was no at all useful. However we did have good time and Stanley was great place to visit...waking up to cows mooing each morning and a beautiful view x

Stayed March 2014, travelled as a couple
Helpful?
2 Thank JKS23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clint W, Manager at Horizon Deluxe Apartments, responded to this review, 16 March 2014
Thanks for this review.

I am sorry to hear that we did not live up to your expectations.

I think it is a bit unfair to mark us down because we are too far away from town, as we are just 1 km from the centre of town and it is an easy 15 minute walk. The fact that we are just out of town affords us such a magnificent view of the town at the base of the Nut, and the surrounding countryside.

The "reception" is a common model of operation for this type of accommodation, as it is not practical for such a small boutique accommodation business to have its own manned reception.

As for the check in process - as we trust people to do the right thing, and therefore don't bother hassling guests for all of their particulars. We choose to give guests an easy, smooth, transition from their car to the luxurious surrounds of their accommodation.

I am pleased that you enjoyed your stay.

Clint.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 March 2014 via mobile

Nothing bad to say ! The best location to enjoy your time in Stanley
nice terrace, good bed, best kitchen and bathroom .the apartment is absolutely perfect !
It's a nice refreshment place for Hong Kong People. We had a sunset BBQ dinner in a view of the Nut ! Unforgettable memory

Stayed February 2014
Helpful?
1 Thank Homan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clint W, Manager at Horizon Deluxe Apartments, responded to this review, 11 March 2014
Hello.
Thank you for taking the time to write this very nice review.
Stanley certainly is quite different to Hong Kong!!
I am pleased to hear that you enjoyed your stay with us.
Regards,
Clint.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Launceston, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

My husband and I stayed in the"Godfrey" apartment and it was just beautiful!!!, they had thought of everything, the apartment was quiet, clean, everything thing worked well, the bed was so comfortable it was hard to get out off and totally relaxing (just what we needed!!). Fantastic breakfast provisions were a great touch.. The views from this apartment have to be seen to be believed!!!
Perfect location, amazing apartment = a wonderful weekend at Stanley...
If anyone is considering a stay at Stanley I without hesitation recommend staying here!!

Room Tip: You simply could not go wrong with any apartment, they all are private, have a deck with uninterrupt...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clint W, Manager at Horizon Deluxe Apartments, responded to this review, 25 February 2014
Hello.
Thanks for these very nice words.
I am pleased to hear that you had such a nice time, and that you feel happy to recommend our property.
Maybe we will see you again some time?
Regards,
Clint.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ross, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 February 2014

Lovely apartments and view!
only bad thing, the blind in our bedroom was broken and no butter was supplied.
Amazing bed and lien, very clean
plenty of bread, croissants, bacon and eggs supplied.
we will be back :)

Room Tip: choose the Hellyer room :)
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cait W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
103 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 11 February 2014 via mobile

We spent one night at the apartment and were amazed by its beautiful and impressive interior design, particularly the sitting room area that made our stay at Stanley most relaxing and enjoyable. The entire apartment, including the washroom was very clean. The provision of a washing machine inside the apartment was also great for us. We didn't cook inside the apartment and had our dinner at the 'Hursey Seafoods' restaurant. The lobster there were fresh and very tasty. On the next day, we took the chairlift to the top of the Nut and had the stunning view of Stanley. Surprisingly, with the magificient apartment, tasty seafood and beautiful scenery, Stanley turned out to be the place where we had the most wonderful experience in Tasmania!

Stayed February 2014, travelled with friends
Helpful?
Thank RonnieHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clintwalker, Manager at Horizon Deluxe Apartments, responded to this review, 12 February 2014
Hello,

I am delighted to hear that you found our property to your liking, and that you enjoyed your fresh Lobster.

Maybe we'll see you again in Stanley at some stage?

Regards,
Clint.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 26 January 2014

These apartments are really talked up on their website as extremely private and unfortunately this is just not the case. The apartment we stayed in was semi-attached to another apartment and you have a communal entry with shared laundry facilities. Fortunately the adjoining apartment was not occupied until the morning of our checkout or there could have been a lot of noise with other guests coming and going and ensuing lack of privacy.

The website pictures a person having a luxurious bath (obviously naked) in the bath that is right in the floor to ceiling window. This really impressed us but didn't eventuate. Throughout our stay the owners or owners employees were involved in gardening tasks and were right outside our apartment in clear view of the window. We raised this issue with the owners but they just didn't comprehend what privacy meant. They seemed to think that people would go out all day but we wanted to stay in, have a romantic time and enjoy the luxury of the apartment. This problem alone was enough to spoil the whole experience and just not give you what is promised. The owners told us that they had to water the new lawn and move houses around - really they need to install a reticulated watering system on a timer so it is all automatic and the guests are not disturbed.

One of the blinds also stopped working properly during our stay which we reported to the owners. We decided it was better to put up with it slightly broken and not have our stay disturbed by repair men, but the owners didn't seem to like this either.

I also feel that they were very stingy and unhygienic with the breakfast provisions. Milk was not provided in a shop packaged carton or bottle but in a jug without a lid in the fridge. This is just plain penny pinching and not hygienic. We don't know how old the milk is, how fresh it is etc. It also absorbs the odours from the rest of the food. Sausages (only one each per day) were provided in frozen form rather than fresh. Bacon was also a small portion and frozen. The worst part though was that you are promised danishes and pastries. These are also in the freezer and were completely inedible when defrosted. I suggest the owners should try staying in their own apartment with the provisions they provide and see how luxurious it feels.

Orange juice was also like the milk and just in a jug - again we didn't know how fresh it was etc and this is unhygienic too.

You were also only given a few slices of bread rather than a whole loaf - just stingy again.

The deck where there is a table and chair and bbq is also extremely small - really it should have been made much larger when it was built. Again privacy is lacking - guests from the semi-attached apartment can slightly see you (remember the naked bath!) and hear everything.

On a positive note the bed was extremely comfortable and the bathroom was very large and luxurious feeling. The apartment was also very well appointed with quality furniture and a comfortable couch. You are also provided with free WiFi for internet use which is a very welcome touch as so many places charge for this.

However based on the standard of the breakfast, the lack of privacy and the attitude of the owners I just can't recommend this property. This is even more so if you pay the full price of $350 a night. We were paying a last minute rate of $250 a night and even at that price it was not value for money. Really they should not let out both apartments separately and guests should have the whole building.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank DaleReardon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clint W, Manager at Horizon Deluxe Apartments, responded to this review, 28 January 2014
It is a shame that you have chosen to use this public forum to air your completely unjustified comments about our property.

As viewers of Trip Advisor can see from our fantastic record, we operate a 1st class property and anyone should be able to see that you have unrealistic expectations of a public accommodation facility.

For the benefit of other Trip Advisor users, who are considering staying with us, I offer the following comments in reply to your review:

1. Breakfast provisions :
a. We provide a wide range of breakfast provisions. It would be a complete waste to provide more of any of the various items. You have tried to mislead people by suggesting that we are “stingy”.

For the benefit of other views, we provide the following breakfast provisions : 2 types of bread, muffins, crassoints, eggs, bacon, sausages, cereals, spreads, herbal teas, espresso coffee, instant coffee, fresh milk and orange juice.

In reference to the freshness of the milk and juice – your suggestion is obscene!

2. Adjoining room – it is common for apartments to adjoin another.

3. The model in the bath wasn’t naked actually – but what on earth is your point?

4. Privacy –Of course we understand what privacy means. You seem to not understand what it takes to create and establish beautiful gardens. Yes, I was working outside of your room, on a number of occasions; intermittently between the hours of 10am and 5pm. I was moving sprinklers every couple of hours. Your suggestion here is ridiculous!

Again – for the sake of other readers : Once you complained about the gardener, I refrained from watering the fledgling lawn for the duration of your stay.

5. Broken blind – I attended your room to try and fix this as soon as I was able; It need the technician to take it down and fix the internal mechanism; We offered you the choice that being done that afternoon (or the next?) or whether you’d prefer to leave it as is and we’ll do it after you departed. You chose to leave it, it didn't worry us.

6. Deck and BBQ – oh my - you have do really have a unique view on the way the world should be. I suggest in future, you ask a property the dimensions of their deck with extraordinarily magnificent coastal views before you book, so that you don’t have to go on Trip Advisor and complain.

7. Price – full price is $340 per night, not $340. At this rate, the property still represents outstanding value for money, and lesser accommodation regularly fetches prices well above this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Horizon Deluxe Apartments

Property: Horizon Deluxe Apartments
Address: 88 Dovecote Rd, Stanley, Tasmania 7331, Australia
Region: Australia > Tasmania > Stanley
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 Speciality Lodging in Stanley
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Horizon Deluxe Apartments 5*
Number of rooms: 4
Official Description (provided by the hotel):
Set high on the farmland hills overlooking the township of Stanley, the views from Horizon Apartments are simply captivating. Private decks allow guests to unwind while taking in those spectacular vistas over Stanley, the ancient volcanic formation, The Nut, and surrounding beaches. Apartments each have a king-size bed, leather lounges and a full kitchen, including the all-important coffee machine. The modern design extends throughout the open-plan living and bedroom areas and to the ensuite bathroom, with a brilliant freestanding spa overlooking the pastures to the water. Separate bathrooms also feature eye-catching floor-to-ceiling tiles and ultra-modern fittings. Generous breakfast provisions are provided, along with Austar and WiFi facilities. The property is a few minutes' drive from Stanley. ... more   less 
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Also Known As:
Horizon Deluxe Apartments Stanley, Tasmania

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