I reserved a room through their website while on the road. I reserved a king-sized bed. We got there in the pouring rain and got checked in. We were told we could not get to our room from the front desk through the hotel, so back out into the pouring rain we went. Our room was on the other side of the large building from the front desk. We grabbed our stuff and ran to the door and got soaked while standing there swiping the key card three times before it worked. Get to the room, again trouble with the key card, and discover its two double beds! It was 1:00 in the morning and I was not loading the stuff back into the car in the pouring rain and driving back up front to complain. The room was musty and everything was damp, chairs, beds, floor, everything. The refrigerator in the room, which we really needed to use to refreeze our ice packs for our cooler, wasn't even plugged in so it was hot inside. We ended up having to stop and buy ice for our cooler as we had an entire day of traveling to do. To top it all off, the coffee maker was in the bathroom just inches from the toilet! Breakfast the next morning was good. When we checked out, I was asked how everything was. I mentioned that I had reserved a king room and got two doubles instead. She typed something into the computer and said, "I see that. You're staying another night, right?" I had just handed her my key to check out! I told her no, we were traveling through. Her response was "Well then there's nothing I can do." I realize the pouring rain was not their fault, but it made their shortcomings that much worse. Being told we could not go through the hotel to get to our room, the key card not working properly, and not being able to get to the front desk to fix the room problem without going back out in the rain. We will never be stopping here again.
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- Also Known As:
- Clarion Inn And Conference Center
- Clarion Hotel Hudson
- Holiday Inn Hudson
- Hudson Holiday Inn
- Norwood Inn Hudson Conference Center Ohio