When we attempted to enter the first room to which we were assigned, Room 411, the key-card worked, but the door was very difficult to open. After several failed attempts, I managed to "shoulder" the door open. The latch was not withdrawing far enough, causing the door to open a fraction of an inch without excessive force. Our online reservation, and confirmation, indicated a King Non-Smoking room for two adults. The room was a King Non-Smoking, but there was one bath towel and one wash cloth that appeared to have been recently used. There was no microwave oven, and no coffee maker, both of which were advertised as being provided in every room. We went back to the front desk and explained the problems. The receptionist apologized and decided that the quickest resolution was to move us to a different room, to which we agreed. We were assigned to room 314. When we entered the room, we find that it is a King Suite, however, based upon the smell of the room, it is clearly a Smoking room. The room does has a coffee maker, a microwave, and adequate clean towels, so we decided to overlook the smoke smell, and went to dinner. When we returned, it was now dark, so we turned on some lights. Two of the overhead CFL lights did not work, and another flashed like a strobe light. I would like to note that we discovered this specific hotel through an advertisement in an Ohio Travel Coupon booklet we got at an Ohio Turnpike travel plaza. The ad claimed that this hotel was "Newly Renovated 2013." The coffee table molding was loose, and there where cigarette burn holes in the bed spread and sheet. It appears that additional renovation is needed.
In the morning, we went to the breakfast nook. There was no coffee. At our request, the receptionist made a pot of coffee. There were bagels on the counter in a plastic bag with a twist tie. Not in the covered storage bin where they should have been and no tongs. In contrast, the waffle maker worked quite well, but there was more maple syrup on the counter than in the syrup dispenser. The counter, in general, was not being kept clean.
We have stayed at several other Americas Best Value Inns previously; two others in the past week. We have always been very satisfied with the condition and cleanliness of these hotels, but we will certainly not stay at this hotel on our return trip, and not likely ever again. In our opinion, this hotel is not being maintained in accordance with the chain's normal high standards.
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- Also Known As:
- Days Inn Independence
- Independence Days Inn
- Americas Best Value Inn- Independence Ohio