I'd like to start out on a positive note. The staff at this hotel are very polite and helpful. They alone are the only reason I could even rate it this high.
Get to the room after a family dinner. Toss the leftovers in the fridge and go to prepare a drink. No liners for the ice bucket. Not a big deal, but the beginning. Housekeeping brings some up.
My son lays on the bed and puts his head on the pillow. Turns it over for the cool side and notices it has dried blood on it. Hotel moves us to another room.
After moving all our stuff and settling in we open the cabinet where the mini fridge is supposed to be to place the previously mentioned leftovers. Not one there. Maintenance brings one.
The hotel staff addressed each of our issues quickly. My problem is that I don't expect issues like this to arise at a quality hotel. Especially one involving bodily fluids.
- Official Description (provided by the hotel):
- Enjoy our famous DoubleTree warm chocolate chip cookie upon entering our hotel. You'll be within reach of downtown Cleveland and Hopkins International Airport making it easy for guests to travel here for your next corporate event or wedding hosted in our flexible event space. ... more less
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- Also Known As:
- Doubletree Cleveland South Hotel Independence
- Doubletree Hotel Independence
- Doubletree Independence
- Independence Doubletree
- DoubleTree By Hilton Hotel Cleveland-Independence Ohio