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“Bad Experience”

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DoubleTree by Hilton Hotel Cleveland-Independence
Ranked #6 of 14 Hotels in Independence
Reviewed 11 November 2013

This was my second stay at Double Tree within one month. My second experience was worst than my first. The room was not complete disaster, however the closet was dirty (dust on top of closet shelf) and the bathroom floor was not well maintained. I would recommend avoiding this Double Tree and stay at another alternative.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank 840jimc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this reviewResponded 19 December 2013

Thank you for your feedback. I understand that you were not completely satisfied and do apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay.

Again, I sincerely apologize if you went through any inconveniences and I hope that next time you are in town, you give us another opportunity to provide you with the exceptional service you deserve. Thank you once again for your comments.

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591 - 597 of 875 reviews

Reviewed 6 November 2013

We recently stayed here for 2 nights while visiting relatives in Cleveland. We experienced good and not so good things. First of all, the chocolate chip cookies at check-in were a treat. Also, we had free breakfast and it was a full buffet with an omelet station. Very good value.
The negatives we experienced involved a Power Squadron Convention. It felt like we had been dropped into the Steve Carrell movie "Cedar Rapids". They were having a scavenger hunt and running all over the place in pirate costumes, which was annoying considering the inebriated state they were in, and juvenile considering their advanced ages. We also watched a group of them toilet paper someone's car in the parking lot. I have stayed at other hotels that have been hosting conventions and you don't even notice it.
Also, this is my fault for not requesting a room without a connecting door to the adjacent room. The people on the other side of that door got up very early and were VERY LOUD. It felt like they were in the room with us.

Room Tip: Ask for a room without a connecting door to cut down on noisy neighbors.
See more room tips
  • Stayed: October 2013, travelled with family
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Thank Kristi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this reviewResponded 25 November 2013

Thank you for reviewing your recent stay at our hotel, it is through the positive comments from our guests that we will continue to improve. Please accept our apologies for the noise you encountered from the other guests in the hote, that simply is not acceptable, and we monitor noise and activity in the hotel at all times, but we failed to identify the agitators while you stayed with us, please accept our apologies.

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Reviewed 5 November 2013

My husband and I decided to go to Cleveland for the weekend and we booked with Doubletree. What a pleasant surprise! We have booked with Embassy Suites before and they were out of our budget so we looked for a hotel with a pool and reasonable rates. Our check in went smoothly, they let us into our room before 12 noon and it was spotless and well stocked. We used the pool and hot tub which was relaxing after a long drive and walking we did downtown, which was easily accessible from the hotel. The staff was very friendly and helpful with dinner suggestions and directions. Only complaints were we didn't get cookies when we checked in and when we did get them they had walnuts in them (which i found surprising since so many people have peanut allergies) and when we used the workout room the elliptical machine didn't work and the one of the treadmills had a T.V. which was broke. And since we went during a home football game it was a little loud with neighbors slamming doors at midnight. We had breakfast one morning and we used coupons they gave us at check in for $4 off. Still the price was steep ($21 total) but they had a good selection of items (eggs, pancakes, sausage, omelets, bagels, etc.) . Overall the stay was good just a few minor things to be improved. We will be looking into Doubletree in the future.

  • Stayed: November 2013, travelled as a couple
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Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this reviewResponded 25 November 2013

Thank you for reviewing your recent stay at our hotel, it is through the positive comments from our guests that we will continue to improve. We are thrilled that your weekend getaway was great, and always enjoy hosting Browns game fans.
Thank you

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A TripAdvisor Member
Columbus, Ohio
12
Reviewed 31 October 2013

My trip was for leisure. The check-in process was seamless, we enjoyed the warm cookies and the staff was very friendly and helpful. Our room was clean, but i could tell it was an older hotel that had recent remodel. The bathroom was small with limited ventilation. The beds were comfortable. The restaurant was nice for dinner but breakfast was a different story. The restaurant staff was NOT friendly and did little as possible to help. When we needed assistance, it was if were were inconveniencing them. The dining area is lowered and has steps with no railing, which makes it difficult for elderly or disabled persons to access. I would give this hotel another try but probably would not make use of the restaurant again, as there are plenty other nice restaurants in the area with better service.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this reviewResponded 25 November 2013

Thank you for staying with us, we appreciate your positive comments, and certainly will act upon the comments regarding the breakfast staff, we take any comment on service levels very seriously and try to use them to train our staff to continue to improve. We truly appreciate your patronage and will look forward to your next stay.
Thank you again.

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Reviewed 31 October 2013

Beautiful hotel, spacious rooms, located in the center of lots of activities and great restaurants! Great beds, clean rooms, awesome comforter on the bed and Crabtree and Evelyn bath supplies are over the top. Rooms very spacious, nice décor.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank MaryKRBOAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this reviewResponded 25 November 2013

Thank you for reviewing your recent stay at our hotel, it is through the positive comments from our guests that we will continue to improve. We are thrilled that you enjoyed your stay, it means a great deal to us that our guests enjoy our hotel and the service we provide.Thank you

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Reviewed 29 October 2013

This Double Tree Inn offers excellent value, clean room and a welcoming atmosphere and most important of all after a long trip: great chocolate cookies at check in! The rooms are comfortable with easy access to wifi and a comfortable desk/seating area. The location is convenient to downtown Cleveland.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Patricia A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this reviewResponded 31 October 2013

Thank you so much for your review of your recent stay at the DoubleTree by Hilton, we are thrilled that you enjoyed your stay, your feedback is much appreciated and we are glad you enjoyed your time with us. Thank you again.

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Reviewed 25 October 2013

We came to Ohio for a wedding. This hotel was absolutely excellent. The room was clean and the bed was so comfortable. The staff was incredibly friendly! We were greeted with our room keys ready in advance, as well as warm delicious cookies. The restaurant was great, with a continental breakfast with every choice you can think of to eat for breakfast. You won't be disappointed with your stay at this hotel!

  • Stayed: October 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this reviewResponded 31 October 2013

Thank you so much for your review of your recent stay at the DoubleTree by Hilton, we are thrilled that you enjoyed your stay, your feedback is much appreciated and we are glad your enjoyed your weekend for the wedding, please pass on our cograts to the bride and groom. Thank you again.

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Additional Information about DoubleTree by Hilton Hotel Cleveland-Independence

Address: 6200 Quarry Ln, Independence, OH 44131-2218
Phone Number:
Region: United States > Ohio > Independence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Independence
Price Range: £65 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Cleveland-Independence 3.5*
Number of rooms: 191
Official Description (provided by the hotel):
Enjoy our famous DoubleTree warm chocolate chip cookie upon entering our hotel. You'll be within reach of downtown Cleveland and Hopkins International Airport making it easy for guests to travel here for your next corporate event or wedding hosted in our flexible event space. ... more   less 
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Also Known As:
Doubletree Cleveland South Hotel Independence
Doubletree Hotel Independence
Doubletree Independence
Independence Doubletree
DoubleTree By Hilton Hotel Cleveland-Independence Ohio

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