My family and I stayed here for one night because I had an early appointment at Cleveland Clinic the next morning. We had stayed at the Hyatt (which was great) in Independence last time but were on more of a budget so getting the CC rate was nice at first...
Upon arrival, the front desk lady wasn't the friendliest and it took us a few moments to check in. I asked her if everything was alright with the reservation to which she replied again in not the friendliest tone. Once we finally got checked in, we took our bags to our room (1st floor) only to encounter a HORRIBLE odor in our room that smelled like cat litter. We contemplated going to try and change rooms but had a 4 year old with us as well as luggage and didn't wan't to mess with it. I ended up spraying perfume through out our room just to calm the odor which didn't really do much.
Beyond that, I will say that the room was average and the beds were comfortable. There were random black marks throughout the walls but we tried to ignore them and almost everything was clean. We used the pool that night and it was great for a muggy summer day. That night it stormed and we later noticed that the window sill in our room was soaking wet and there was mold around it and inside the window screen. Sort of raised a red flag.
The next day, breakfast although very crowded was adequate and hot. They had a great selection and we each found something to fill us up. I will say that everyone else we came across at the front desk (minus the lady who checked us in) was very friendly and welcoming. I stay at my fair share of hotels and have never had to deal with an extreme odor and or mold. For one night it was fine but we will probably look elsewhere for our next visit. Had these issues not been a problem, I would say it would have been great.
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- Also Known As:
- Comfort Inn Cleveland South/Independence Hotel Independence
- Independence Comfort Inn
- Comfort Inn Independence Ohio