We were reprimanded by the staff for putting our brand new bikes in our room. If it was an issue I have no problem with them offering another solution but the older female employee and I quote said, "Oh my God if the boss was here he would have your a.." as she was walking past my family. I went directly to the front desk to complain and he was very apologetic but as he was explaining where we could store them she walked in. She did not apologize and appeared to have no customer service training. The cleaning girls do not speak English... I gave an overall rating of 3 because there is a playground across the street for children and the pool area is very nice.
- Official Description (provided by the hotel):
- Kelleys Island Venture Resort is the key to your vacation destination. Our beautiful resort sits on the south shore of Kelleys Island. Our outdoor pool and hot tub sit in our spectacular flower and rock gardens. Some of our amenities include bicycles for our guests, a children's playground, beautiful views of Lake Erie, Marblehead, and Cedar Point, and a lakefront lounging deck right on the water. ... more less
- Also Known As:
- Kelleys Island Venture Hotel Kelleys Island
- Kelleys Island Venture Resort Ohio