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Kent State University Hotel & Conference Center
Ranked #1 of 8 Hotels in Kent
Certificate of Excellence
Memphis, Tennessee
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“New Hotel”
Reviewed 23 September 2013 via mobile

I recently stayed here for 3 nights on a business trip. The hotel is very new and the condition shows it. I had a room on the top floor and I experienced a very quiet stay. The air conditioning unit in the guest room was very good. The bed was comfortable, pillows and towels were fluffy. The amenities in the bathroom were very good.

The breakfast service was slow. It is obvious that the place is new, and I believe the staff is still learning. The continental breakfast was slim, however there is free Starbucks coffee on the breakfast buffet. When ordering from the menu it took over 20 min to get some scrambled eggs and bacon. It was good when it finally arrived though.

The area around the hotel has restaurants, shops and bars within walking distance. There is also a parking garage next to the hotel which is good to use for hotel guests.

Our group used one of the small meeting rooms, the air conditioning in this room did not work properly. In the afternoon it was very warm in the meeting room and we had to keep the door open for some air from the hallway. So beware of this situation if using the boardroom on the 2nd floor until they are able to get it fixed. The staff was very apologetic and did provide some fans to use - but it still needs to be fixed.

Overall I liked the place, they are still working thru the new facility issues and I know they will get them corrected. I look forward to coming back next year.

Stayed September 2013, travelled on business
Helpful?
Thank Lexi731_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSUHCCManagementTeam, Manager at Kent State University Hotel & Conference Center, responded to this review, 1 October 2013
Thank you for your feedback. We are delighted that you found several positive items during your stay. Please know that we have addressed the service issue at breakfast and the air conditioning in the Boardroom. All efforts will continue to strive to deliver exceptional service.

We look forward to seeing you again!

The Management Team
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540 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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  • French first
  • German first
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  • Any
English first
Ravenna, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 September 2013

By far the worst hotel I've ever stayed at. There were people smoking marijuana in the room next door and the smell wafted through the hallways. They also had music blaring all through the night keeping me up. I repeatedly called the front desk to complain, to which they said they would handle it and never once did I see someone come up. The beds are atrocious with the double sheets & the sheet on top makes it look very very tacky. I would much rather have two blankets than two sheets. The pool is also way too small, you would think with the size of everything else they could have splurged a little on the pool. If I could give this hotel no stars, I would, one star is REALLY pushing it. The convenient location isn't worth the stress.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wowowowowowowowow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSUHCCManagementTeam, Manager at Kent State University Hotel & Conference Center, responded to this review, 1 October 2013
Thank you for your feedback. We are taking all necessary measures including contacting local authorities should such activity take place again.

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2013

I stayed two weeks after it opened so a few minor facilities weren't available but overall a great experience. My room was first rate but the chair was located below the a/c outlet. The morning continental breakfast was the best quality I have seen in 30 years of business travel. Highly recommended.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frequenttraveler334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSUHCCManagementTeam, Manager at Kent State University Hotel & Conference Center, responded to this review, 1 October 2013
Thank you for taking the time to write your review! We are pleased to know that you enjoyed your stay and look forward to seeing you again.

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 August 2013

Stayed on August 3, didn't have any of the problems that the previous reviewer experienced. Hotel is brand new, so it was obviously very clean. Modern decor. Beautiful rooms, nice continental breakfast, nice staff, convenient to University. Enjoyed the pool and hot tub.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swimroetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSUHCCManagementTeam, Manager at Kent State University Hotel & Conference Center, responded to this review, 1 October 2013
Thank you for your response and we are so pleased that you enjoyed your stay. We look forward to serving you in the future.

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pawleys Island, South Carolina
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 August 2013

This new hotel is attractive, modern, clean and has well trained, courteous staff. When I went down stairs for breakfast; it had just been put away, but one of the staff went back to the kitchen and made a plate for me. Everyone who works here has been polite and helpful.

Check out the MoFo hamburger at Ray's! Delicious....

Room Tip: We were on top floor (fourth) and there's a cute view of area. There is construction across the...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara54384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSUHCCManagementTeam, Manager at Kent State University Hotel & Conference Center, responded to this review, 26 August 2013
Thank you very much for the kind words about our staff. We greatly appreciate the feedback. Hope you visit us again soon.
Sincerely,
The Kent State University Hotel and Conference Center Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2013

It is like being in a freshman door room the night everyone turns 21. Kids where running amok in the halls drunk and screaming all night. As I sit here at 3am in the morning still not having been able to sleep one wink. I have repeatedly called the front desk to complain. The person next door has also had their TV on all night and the walls are so thin it is like I have the TV in my room I can hear it so clearly. The front desk person will take calls right in the middle of servicing you. You would think they might answer the phone and then ask the person to hold while they finish with the person in front of them, but no, phone calls into the front desk get priority over the guest standing in front of them. I will not stay here again and recommend you move on and not reserve a room here. I got to pay to stay up all night listening to a party. What a rip off and an exhausting stay!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank sak484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSUHCCManagementTeam, Manager at Kent State University Hotel & Conference Center, responded to this review, 26 August 2013
Thank you for your feedback and we do take your comments very seriously. Furthermore we do apologize for the unfortunate situation during your stay. The noise that you encountered was due to a wedding party and we are taking the appropriate steps so these disturbances don't happen in the future.
Sincerely,
The Kent State University Hotel and Conference Center Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
4 reviews
Reviewed 31 July 2013

From check-in to check-out, everything was fabulous ! The staff was friendly, courteous, well trained, and very accommodating as we were very busy visiting with long time friends. Upon arrival, we were served a luncheon for about 30 people. A few extra people showed up, and were graciously seated and served. The chicken Caesar's salad and the dessert were much better than expected for a group luncheon. The banquet dinner was extremely good - comparable to what you might order and expect at a gourmet restaurant.

The public areas of the hotel were bright, spacious, very clean. The individual rooms were very nicely decorated, with all amenities that might be desired.

I can't wait to plan my next trip to Kent.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaye44143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSUHCCManagementTeam, Manager at Kent State University Hotel & Conference Center, responded to this review, 1 October 2013
Thank you for taking the time to write your review and we are pleased that you enjoyed your visit.
We look forward to seeing you in the future.

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kent State University Hotel & Conference Center

Property: Kent State University Hotel & Conference Center
Address: 215 S Depeyster St, Kent, OH 44240-3605
Phone Number:
Region: United States > Ohio > Kent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Kent
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Kent State University Hotel & Conference Center 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
The culmination of years of planning and collaboration between Alumni, University Officials and the Kent State Foundation, Kent State University Hotel and Conference Center provides the finest in accommodations, superb dining, libations and meeting facilities all adjacent to the Kent State Campus.Our fully-integrated facility offers the utmost in hospitality for faculty, alumni, students and their families, and of course, visitors to the charming community of Kent. Perfectly situated in the heart of the city, our Kent, OH hotel is just a short stroll from bars, restaurants, shops and galleries…all the fun things to do in Kent, OH. ... more   less 
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Also Known As:
Kent State University Hotel & Conference Center Ohio

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