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“Wonderful hotel!!”

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Holiday Inn Express Kent State University
Ranked #4 of 8 Hotels in Kent
Certificate of Excellence
Reviewed 13 August 2014

My daughter and I stayed here in late July making a college visit to Kent State Univ., from Maryland. Jasmine at the front desk upgraded our room at no cost and invited us to sign up for the IHG rewards program. Lovely, clean room with small kitchen area! Wonderful breakfast next day and all set for Kent. Car wouldn't start. Not the battery, but turned out to be a bum starter. Very trying time, but Sheila and Adam (I think those are their names) from the front desk area, were very helpful in trying to get car started, helped us call AAA and booked us for another night at a good rate. Could not be nicer!! And... we got the car repaired the next day and while we were waiting got onto another college tour!! My daughter loves Kent and if she ends up going here, we know where we will be staying!!!!

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank snuffymack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded 19 August 2014

Thank you for the feedback of your recent stay at the Holiday Inn Express and Suites in Kent Ohio. Please accept our sincere gratitude for the review that you provided. It is important that we use this critique in order to improve our services.

We will be sure to let Jasmine, Sheila, and Adam know that you appreciated their efforts to make your stay a great one!

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73 - 79 of 154 reviews

Reviewed 12 August 2014

I stayed at this hotel recently because of its proximity to the hospital where my sister was a patient. I made same day reservations on-line for one person, and then found out my other sister would be joining me later that night, and that we would probably stay for another night. My room was not available for both nights so the front desk staff upgraded me to a room that was going to be available for both nights. They even printed out directions to the hospital for me. Then the next day my sister and I were invited to stay at the home of a nearby relative. We cancelled the second night, again with no problem. The room was great, had a mini-fridge and microwave, which I did not use. Everything was spotless. But the front desk staff's attentiveness and care made this hotel outstanding.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank libbie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded 13 August 2014

Thank you for the feedback of your recent stay at the Holiday Inn Express and Suites in Kent Ohio. We appreciate your kind words.

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Reviewed 5 August 2014

This hotel was clean and the rooms good size. Staff friendly and helpful. Spent 3 nights to attend a family reunion nearby. On the way to Kent and home again we stayed in several chains. It did have secure wi-fi and that was the only hotel only our way that did have a password. That was an absolute plus to be able to do some business. The one person breakfast staff on the weekend was overwhelmed so the manager was assisting. They were not prepared for the last minute stays they had over the weekend. The only thing that surprised me about this room was it did not have a frig, microwave or most importantly a safe. We made one stop in a very poverty stricken area in the remote mountains of WV and the very old hotel even had these items, as did every other chain along our way.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
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1  Thank travelingexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded 12 August 2014

Thank you for your kind words! We look forward to your next stay with us!

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Reviewed 19 July 2014 via mobile

Superb facility and staff

We had 8 laptop three tablets and 7 smartphones using their WiFi and no delays or bobbles.

The staff was extremely attentive and helpfum.

I will use this facility again and again!!!

Stayed: July 2014, travelled on business
2  Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded 29 July 2014

Thank you for taking the time to write a review on Tripadvisor. I am glad you found the staff excellent, friendly and accommodating. Please come back soon, we will be delighted to take care of you again and next time you are in town.

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Reviewed 14 July 2014

We arrived late at night without a reservation. The first hotel we stopped at couldn't accommodate our party size, but the desk clerk at the Holiday Inn was very helpful. The room was clean and the housekeeping staff and front desk clerks were friendly. We also enjoyed the breakfast. There were enough choices for my picky children to find something they liked. As I was checking out the front desk clerk offered me a bottle of water for the road.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
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1  Thank jccarney1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded 29 July 2014

Thank you for taking the time to write
about your recent stay. We are very
pleased that you had a wonderful stay
and we look forward to seeing you
again the next time you travel to Miami.
Have a great day!

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Reviewed 3 July 2014

I was in Kent, Ohio for my fiance's cousins wedding. This location was very close to the church it made getting there a breeze. There was a large selection for breakfast. The young gentleman at the front desk was very helpful on giving me directions to the Walmart a couple miles away. The only thing I wished the standard rooms had were microwaves and refrigerators, instead of just the upgraded rooms. It worked out for us though since we just brought an electric cooler. The staff there was wonderful!! I will recommend this property as well as hope to have a reason to go back to Kent, Ohio in the future.


Ashley Burkey

  • Stayed: June 2014, travelled as a couple
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1  Thank Tara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded 15 July 2014

Thank you for your kind words regarding our location and service. I will forward your suggestion about the microwave and fridges in every room to management. We would love to have you stay with us again. Please give us a call when coming back to the Kent area. Have a great day.

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Reviewed 23 June 2014

Booked due to how close it was to my triathalon the next morning. Breakfast usually starts at 7, but we has to leave by 6. I talked with Reba at the front desk and she gladly put together a few togo breakfasts for us to take with us. Reba also gave us some great options for dinner that evening. We typically stay at Holiday Inn Express and this experience will ensure that we continue to do so. Thank you for exceeding my expectations.

Room Tip: Ask the front desk for advice. They are happy to help and always friendly.
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
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    • Service
1  Thank YORMarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this reviewResponded 24 June 2014

Thank you so much for your comments. We are so pleased to hear that you enjoyed your stay with us. We are happy to hear that Reba was able to provide the level of service you have come to expect from The Holiday Inn Express.Once again thank you for the wonderful and kind words. We look forward to the opportunity of welcoming you back in the future.

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Additional Information about Holiday Inn Express Kent State University

Address: 1215 Sanctuary View Dr, Kent, OH 44240-8205
Phone Number:
Region: United States > Ohio > Kent
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Kent
Price Range: £86 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Kent State University 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Kent, Ohio is a 74 room and suites hotel, easily accessible of I-76 at exit 33. We are the smart choice when choosing a hotel in the Kent, Akron, Ravenna and Tallmadge areas.Rapidly rising in popularity of hotels in Northeast Ohio, this hotel is the most convenient location to the Kent State University Campus, Northeast Ohio College of Medicine (NEOUCOM), Summit Racing, Hess Print Solution, Goodyear Tire & Rubber, Bridgestone Invitational, and Lockheed Martin.Business travelers look to our hotel to provide them with more amenities than they could find elsewhere. We Feature an over sized fitness room, state-of-the-art aerobic equipment, with a view into our elongated indoor pool. Complimentary high-speed wireless Internet throughout the hotel meets every guest s need. The Smart Start breakfast is always a hit, but we are told that the sweet tidbits and evening snacks served with a smiling face, take hospitality to an excellent level.Leisure travelers find our hotel convenient to the Kent Folk Festival, Portage County Fairgrounds, Summit County Fairgrounds, Soap Box Derby, Hartville Flee Market, NFL Hall of Fame, Ravenna Balloon-A-Thon, Firestone & other Ohio Golf Courses. Visit nearby Downtown Akron W/First Night, AA Founders Day & Akron U.We are one of the first hotels in Ohio to offer a 100% smoke free environment. ... more   less 
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Also Known As:
Holiday Inn Express Kent State University Hotel Kent
Holiday Inn Kent
Kent Holiday Inn
Holiday Inn Express Kent State University Ohio

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